I was looking to purchase a KIA Optima. I was pretty serious getting a good price on a new car and a fair price for my trade. I also wanted to work with a dealership with above average customer service. In my local area, there are several dealerships however they didn't meet all my criteria. After asking for bids on the model I wanted, I was contacted by Tiffany from the Internet sales Department. At first, I was somewhat reluctant to drive to Medford since it's a bit far from where I live. However, I decided to see what they had to offer. After a few e-mails exchanged, I made an appointment to see a vehicle on their lot.
Upon arrival, I noticed that the car I wanted to test drive was already pulled up and ready to go. This was totally unexpected and very much appreciated.
After meeting with Tiffany, I was ultimately handed over to Moe so I could test drive the vehicle. Moe was really friendly and accompanied me for a test drive. After a short test drive, I sat down with Moe for a little while to discuss the dealership and my plans to purchase a new vehicle shortly. At the time I told Moe I was just shopping around and just looking to get more information. I left the dealership with a very positive first impression. I was so impressed that I started the price negotiation process over e-mail. Moe was quick to respond to my e-mails. To make things even better they priced the car competitively right off the bat.
When I was ready to pull trigger a few days later, I returned to the dealer to have my trade-in appraised. Once we agreed on a price for the new car and the trade, I asked to look at the new car again. Unfortunately, after about 20 minutes, they informed me the car I was looking at a few days ago was just sold. Bummer! We just spent a few hours negotiating on a car that was not on the lot anymore. Needless to say I was a little set back by this. Given this unfortunate circumstance, Erin offered to locate the vehicle I wanted. After going over what was available I put down a deposit subject to my inspection of the new car. In retrospect and to be fair, the vehicle I wanted with the option package I wanted was in high demand and was pretty difficult to find. So, it's not surprising how quickly the car on their lot was sold. Live and learn I guess, next time I will put down a deposit sooner.
The following week Tony went out and got my car from the other dealer on Tuesday and brought it back. I checked it out that day and it looked good except for a small scratch on the rocker panel. After I brought up the issue to Moe, I then met with Jeremy. He asked me what I wanted done to address the issue and I asked him to fix it. He agreed and they took it over to their body shop. A few days later the car was back and finally ready for me!
I made an appointment for the following day to pick up the car. Moe showed up on her day off to make sure everything went smooth. I went over the car again. There were a few cosmetic issues to take care of but nothing major.
I then met with Erin and went over all the paperwork. It seemed like we flew through the paperwork rather quickly. I chose the dealer financing option through Brookline Bank. They offered me a reasonable interest rate. After a few hours, I drove off the lot in my new Kia Optima.
They registered the car the following week and Moe sent me the registration so that I could have the car inspected locally.
Overall, I think what differentiates this dealership apart from the others is the fact that they believe in the cars they sell. It seemed like everyone who worked at this dealership owned a Kia or was planning to purchase one. In addition, they are also a very family oriented business. I think they have a few things to address internally after my experience but I'm pretty sure we ALL learned a lot from this experience.
In closing, I would not hesitate to recommend this dealership to others and I look forward to my first oil change in a few months (which as others have indicated is free of charge).
I Recommend This Dealer:
Moe (Sales), Erin (Sales mgr), Tiffany (Internet), Dusty (Sales cat)
Did you find this review helpful?