Young Ford Brigham City

Appointment was made for date and time. Upon arrival service advisor greeted me and checked me in right away. Asked if there any concerns with the Lincoln or any special needed checked. Upon arrival service advisor greeted me and checked me in right away. Asked if there any concerns with the Lincoln or any special needed checked. She said when it would be completed and also stated if any problems or delays were encountered they would call me. Car was finished on time with no issues. More

Easy to make an appointment, staff was ready to help, service was completed fast and done right. Great experience service was completed fast and done right. Great experience More

Was just looking and Sam came out to ask if we needed Help. He answered all questions and was very helpful. Help. He answered all questions and was very helpful. More

I love the Bronco 26 I purchased. The only inconvenience was that I had to wait for 19 days to drive the car due to a factory recall The only inconvenience was that I had to wait for 19 days to drive the car due to a factory recall More

Jami on the sales side did great. Meghan on the service side is the reason I came in to buy. I didn’t feel I needed to dicker so much but the manager of the day almost lost the sa Meghan on the service side is the reason I came in to buy. I didn’t feel I needed to dicker so much but the manager of the day almost lost the sale over $750. The F&I guy said he had kids to feed so he needed to go over the add-on programs like gap coverage. I didn’t want any of it so I don’t need him to try guilt of feeding his family to make me listen rather than just skipping it. Jami did good helping navigate all that. More

I took our Explorer in for a recall on the A-pillar in February. They didn't have all the parts needed, so they taped the current part on. It looked good, except that it was tape. :) Then just recently, February. They didn't have all the parts needed, so they taped the current part on. It looked good, except that it was tape. :) Then just recently, they got all the parts in for that recall and all the parts in for another recall, so they did both at the same time. I got a text stating that we needed some other maintenance work done. I accepted one of the options. Reegan called me to make sure it was me who did that and that she didn't do it by accident, which I thought was awesome that she would reach out to me to make sure. Then one of the recommendations was to have the brake pads replaced. I declined that one. The mechanic asked Reegan if they were supposed to do the brakes, and she wasn't sure, so she contacted me again. In a world where so many things are outsourced or AI-ed, it was SO nice to have a human watching out for us and making sure we weren't 'upsold'. Reegan was also very thorough in explaining the work and answering any questions we had. More

I purchased a 2025 Mustang RTR from Young Ford Brigham City for $87,000. What followed was the worst buying experience I’ve ever had. The vehicle was shipped from another dealership and arrived damaged City for $87,000. What followed was the worst buying experience I’ve ever had. The vehicle was shipped from another dealership and arrived damaged in multiple areas, including a cracked custom-painted front bumper, broken trim, damaged side skirts, a cracked front splitter, a rear bumper that had clearly been torn off and improperly reinstalled, and a driver's side window that would not function. This was all thoroughly documented at delivery. Instead of taking responsibility and making it right, Young Ford immediately tried to deflect blame to the transport company (which THEY hired, not me). They even refused to provide me with the transporter’s contact information when I asked. I made it clear I would not accept a repaired vehicle being sold as “new.” That should be common sense. After months of delays, lack of communication, and being denied access to the General Manager (Kory Martin), I was told I would be upgraded into a higher-spec model at no cost as a resolution. Then, after they failed to collect the insurance money they expected, they reversed their position and demanded an additional $15,321. Let that sink in. I was also told directly by their sales manager that if leadership got involved, I would have fewer options and would be forced to take the damaged vehicle. So my choices were: Take a damaged “new” car Or pay an extra $15K to escape the situation they created This dealership: Delivered a materially damaged vehicle Refused a refund Reversed a promised resolution Used pressure tactics to force an outcome And is now hiding behind legal counsel instead of fixing the problem This is not a misunderstanding. This is a pattern of behavior. If you’re considering buying from Young Ford Brigham City, especially a specialty or high-end vehicle, understand this: Once they have your money, you are on your own. I would strongly recommend taking your business elsewhere. More

We had an absolutely unacceptable experience with Young Ford in Brigham City after purchasing a $90,000 vehicle from them. The vehicle was delivered to our home already damaged, which was shocking given Ford in Brigham City after purchasing a $90,000 vehicle from them. The vehicle was delivered to our home already damaged, which was shocking given the price and expectations. What made the situation far worse was how the dealership handled it afterward. Communication completely broke down — for over a week after delivery, we could not get any response. Calls and texts were ignored, and this lack of communication continued on and off for nearly three months. During that time, we were repeatedly told one thing would be done to resolve the issue, only to have the dealership later change their position after weeks of silence. The inconsistency and lack of follow-through were incredibly frustrating. The general manager, Kory, never initially spoke with us directly. Instead, communication came through a sales manager, and at one point he put out a threat rather than solutions. We were ultimately told that we could either pay additional money or take back the damaged vehicle — completely unreasonable given the circumstances. It was only after escalating the issue to the corporate office that the general manager finally contacted us, but the conversation led nowhere. We received excuses rather than accountability or a genuine effort to resolve the problem. After yet another period of no communication, we are now being contacted by their lawyer. This experience felt less like customer service and more like being ignored and pressured until we would give up. Young Automotive does not care about customer service as their business model suggests. Based on how this was handled, it’s hard not to feel like this is a pattern rather than an isolated incident. We strongly recommend that others think carefully before doing business here. More

AVOID AT ALL COSTS – $4,000 LATER AND MY TRUCK IS RUINED ​If I could give zero stars, I would. I paid nearly $4,000 to have a steering pump replaced, and they managed to return my truck in worse con RUINED ​If I could give zero stars, I would. I paid nearly $4,000 to have a steering pump replaced, and they managed to return my truck in worse condition than when it arrived. After posting a negative review, the manager reached out promising to "make it right." That was a lie. ​During the second "repair" attempt, they caused even more damage and had the audacity to try and upcharge me for more repairs to fix the mess they created. These people are either completely incompetent or running a predatory service department. Do not trust them with your vehicle or your money. Save yourself the headache and go literally anywhere else. More

Brooklynn Hadfield was amazing, we will do business with her again. Sam was great too. her again. Sam was great too. More