Young Ford Brigham City

We could not be more happy with Young Ford's service and willingness to help us as we were traveling through the area. Great experience!! willingness to help us as we were traveling through the area. Great experience!! More

Your dealership is aot better than ogdens. Ur services department was helpful and awesome too. Ur services department was helpful and awesome too. More

Could not be more pleased with the service I received they did everything they said and more. Cole the parts Manager is the best in the State! Meghan in service was great to work with. Would strongly su they did everything they said and more. Cole the parts Manager is the best in the State! Meghan in service was great to work with. Would strongly suggest to use them for all of your parts and service needs More

Appointment was made for date and time. Upon arrival service advisor greeted me and checked me in right away. Asked if there any concerns with the Lincoln or any special needed checked. Upon arrival service advisor greeted me and checked me in right away. Asked if there any concerns with the Lincoln or any special needed checked. She said when it would be completed and also stated if any problems or delays were encountered they would call me. Car was finished on time with no issues. More

Easy to make an appointment, staff was ready to help, service was completed fast and done right. Great experience service was completed fast and done right. Great experience More

Was just looking and Sam came out to ask if we needed Help. He answered all questions and was very helpful. Help. He answered all questions and was very helpful. More

I love the Bronco 26 I purchased. The only inconvenience was that I had to wait for 19 days to drive the car due to a factory recall The only inconvenience was that I had to wait for 19 days to drive the car due to a factory recall More

Jami on the sales side did great. Meghan on the service side is the reason I came in to buy. I didn’t feel I needed to dicker so much but the manager of the day almost lost the sa Meghan on the service side is the reason I came in to buy. I didn’t feel I needed to dicker so much but the manager of the day almost lost the sale over $750. The F&I guy said he had kids to feed so he needed to go over the add-on programs like gap coverage. I didn’t want any of it so I don’t need him to try guilt of feeding his family to make me listen rather than just skipping it. Jami did good helping navigate all that. More

I took our Explorer in for a recall on the A-pillar in February. They didn't have all the parts needed, so they taped the current part on. It looked good, except that it was tape. :) Then just recently, February. They didn't have all the parts needed, so they taped the current part on. It looked good, except that it was tape. :) Then just recently, they got all the parts in for that recall and all the parts in for another recall, so they did both at the same time. I got a text stating that we needed some other maintenance work done. I accepted one of the options. Reegan called me to make sure it was me who did that and that she didn't do it by accident, which I thought was awesome that she would reach out to me to make sure. Then one of the recommendations was to have the brake pads replaced. I declined that one. The mechanic asked Reegan if they were supposed to do the brakes, and she wasn't sure, so she contacted me again. In a world where so many things are outsourced or AI-ed, it was SO nice to have a human watching out for us and making sure we weren't 'upsold'. Reegan was also very thorough in explaining the work and answering any questions we had. More

We had an absolutely unacceptable experience with Young Ford in Brigham City after purchasing a $90,000 vehicle from them. The vehicle was delivered to our home already damaged, which was shocking given Ford in Brigham City after purchasing a $90,000 vehicle from them. The vehicle was delivered to our home already damaged, which was shocking given the price and expectations. What made the situation far worse was how the dealership handled it afterward. Communication completely broke down — for over a week after delivery, we could not get any response. Calls and texts were ignored, and this lack of communication continued on and off for nearly three months. During that time, we were repeatedly told one thing would be done to resolve the issue, only to have the dealership later change their position after weeks of silence. The inconsistency and lack of follow-through were incredibly frustrating. The general manager, Kory, never initially spoke with us directly. Instead, communication came through a sales manager, and at one point he put out a threat rather than solutions. We were ultimately told that we could either pay additional money or take back the damaged vehicle — completely unreasonable given the circumstances. It was only after escalating the issue to the corporate office that the general manager finally contacted us, but the conversation led nowhere. We received excuses rather than accountability or a genuine effort to resolve the problem. After yet another period of no communication, we are now being contacted by their lawyer. This experience felt less like customer service and more like being ignored and pressured until we would give up. Young Automotive does not care about customer service as their business model suggests. Based on how this was handled, it’s hard not to feel like this is a pattern rather than an isolated incident. We strongly recommend that others think carefully before doing business here. More