Younker Nissan

Deceptive sales practice or just incompetence? My experience with Younkers Nissan Sales went very poorly; a waste of my time with two visits. Visit #1, 3/16/2024: After pre-contact with a sal My experience with Younkers Nissan Sales went very poorly; a waste of my time with two visits. Visit #1, 3/16/2024: After pre-contact with a sales rep on a listed pre-owned Frontier truck, I made an appointment to see it. I arrived to be surprised that it was not available because the dealership owner had taken it off lot for the weekend. Instead, I test drove the same exact model with much lower miles and much higher price. Sure, I’m disappointed to not see the actual truck but also surprised that the viewed truck is filthy as though it’s just come in from a day of off-roading. At the end, the sales rep seeks to close on the original truck sight unseen! No, I need to see the actual truck. So I let him know to set up another appointment for a revisit to see the truck upon its return. Visit #2 3/22/2024: The following week, I follow up with the sales rep who says that the truck is being returned that mid-week. I set up an appointment to view, requesting that the truck be fully detailed in advance because in the listing it looks dirty (does this dealership really want to sell these pre-owned trucks?). On the appointment day, as I’m making my way through Seattle traffic, I am notified that 1) they still need to detail the truck and 2) they can’t find the keys. Fine, we move the appointment later in the day and they find one key but not the other (which the sales rep later claims to have driven to Seattle to get (doesn’t add up how he could drive to Seattle and back before I arrive?). When I arrive, I had to wait additional time while they finish the detailing. NOW THE KICKER: finally when I get to see the cleaned truck, I check the odometer, and to my bewilderment, it is the low mileage truck from Visit #1, NOT the original truck I was interested in seeing! What’s going on here? The sales rep tells me that they sold the truck last weekend after I initially visited. HUH? Then why didn’t he inform me? Why am I seeing the same truck that I already saw in vist #1 and I’m not interested in? I’m upset for the time waste. Annoyingly, they tried to offer the low mileage truck with a slight discount and when agree to buy it on the spot, at the lower price of the sold truck, the sales manager came over and instead offered a 2024 Frontier with minor discount. Maybe it was plain incompetence by the sales rep, but I wonder if they had the truck at all, bait customers in and switch with vehicles with greater margins? As of today 3/24, the truck I was originally interested in remains on their website but now at a higher price! See photo, it was listed at special price of $37149 for the past 2-3 weeks. More

I knew exactly what I wanted and emailed the dealership with the details of the car I wanted. I received an email back from Lakota Holmes, saying she would get back to me, but she never did. I sent anoth with the details of the car I wanted. I received an email back from Lakota Holmes, saying she would get back to me, but she never did. I sent another email and connected with Gina. We agreed on a price at noon on a Sunday. They did not have a finance person available until Tuesday evening to process the purchase paperwork. Perhaps it was because I was not standing in the showroom. I live out of state so requested that the vehicle be delivered to the transport company. The barge only departs on Wednesday and Friday at 11am. Despite closing at 5:30pm on a Tuesday, the Nissan dealership would not deliver the vehicle by 11am on Wednesday. The only reason I can gather is that it was Gina's day off. I texted Gina on Thursday night to verify that the vehicle would make the Friday delivery. She mentioned she was off but "that was the plan". The vehicle did not make the Friday delivery. This dealer was easy to work with on negotiating a price, but once the "sale" had been made, there has been zero customer service. I still don't have my vehicle. More

Great experience at this dealership! We purchased a new vehicle from Younkers Nissan recently and we have to say that our sales representative, Dimitris was outstanding! He was very helpf We purchased a new vehicle from Younkers Nissan recently and we have to say that our sales representative, Dimitris was outstanding! He was very helpful, informative, polite and valued our time. He followed up with us afterward to see if we were happy with the vehicle and to see if there was anything else we needed. He also helped us order accessories and scheduled the appointment for installation. What great service we received. Besides great service... Younkers Nissan had the best price, a large variety options and color of the vehicles we were looking for! More

Great purchasing experience Todd and the team at Younker made purchasing a new Armada a great experience! We had a very specific SUV configuration in mind, and Todd went the extr Todd and the team at Younker made purchasing a new Armada a great experience! We had a very specific SUV configuration in mind, and Todd went the extra mile to get us the one we wanted. He also delivered it to our door, which was a huge help for us. Thanks to Todd and the Younker team and the Costco Auto Program for a great experience! More

NV and Younker rock! NV and the folks at Younker Nissan made purchasing our Pathfinder a pleasure! NV immediately connected with us, listened to our needs as a family, NV and the folks at Younker Nissan made purchasing our Pathfinder a pleasure! NV immediately connected with us, listened to our needs as a family, and delivered our car from another dealership in no time. We'd had our Prius totaled in an accident and NV clearly went the extra distance to bring some sunshine to a tough weekend for us, both in getting the exact car we wanted and at an exceptional price. Since delivering our Pathfinder, named Rockitt, NV has answered any questions we've had quickly and with a good sense of humor. THe customer service at Younker, from financing to service is also top notch, and is hands down the best purchase we've had when purchasing a car. It's our second purchase with them and the "family" in their shop shows. More

Excellent cuter service NV Vo is a great customer orientated representative for yonkers. I left smiling and not stressed out. Never did I think that statement would come from NV Vo is a great customer orientated representative for yonkers. I left smiling and not stressed out. Never did I think that statement would come from me. I hate shopping..especially cars. I live my Rogue thanks to NV. PATTY More

Outstanding Service!!!!!!!!!!!!!! My experience with Younker Nissan was absolutely wonderful. As a recent college graduate and a new employee, it can be very difficult to be in the mar My experience with Younker Nissan was absolutely wonderful. As a recent college graduate and a new employee, it can be very difficult to be in the market for a new vehicle, especially if your credit is poor. However, everyone from the car salesman to the financing team worked very hard to get me financed into a new vehicle that worked well with my current budget/credit. I am very pleased with my 2016 Nissan Sentra. Thank you very much Nissan of Renton!! More

Excellent Sales & Customer Service!!! Although my wife and I looked at what other dealerships had to offer. Stasi at Younker Nissan provided my wife and I with some expert care and outst Although my wife and I looked at what other dealerships had to offer. Stasi at Younker Nissan provided my wife and I with some expert care and outstanding customer service recently when we were shopping for a new or pre-owned vehicle. We were looking for a new or recent model vehicle that looked great, performed well, had terrific gas mileage, and had a terrific price. Stasi and her Manager Michael exceeded our expectations. After looking at and driving vehicles that closely matched what we were looking for, we found one that was a great fit at an excellent price! My wife is extremely happy with the purchase! I would whole heartedly recommend Stasi and Younker Nissan to anyone looking for a new or pre-owned vehicle that fits your needs at a terrific price. I appreciate the time and energy Stasi put into listening and locating the right car for us. This is the second car we have purchased from Younker Nissan because of the friendliness, quality, selection, and customer care they consistently provide. No doubt, we will be back when we decide to upgrade in the future! More

Excellent We bought our first Nissan a few days ago from Todd Fee. The entire experience from start to finish was exceptional. Todd was friendly, professional We bought our first Nissan a few days ago from Todd Fee. The entire experience from start to finish was exceptional. Todd was friendly, professional, knowledgable, and GENUINE! I highly recommend Younker Nissan. Ask for Todd. Victoria was great also. She took care of our financing needs quickly, professionally. She was very friendly. Thank You Younker Nissan - We LOVE our new car! More

Bait and Switch Dealership emailed my husband price was 12,700. Drove to dealership over an hour , looked at car, agreed to buy it, sat down, and they stated they ma Dealership emailed my husband price was 12,700. Drove to dealership over an hour , looked at car, agreed to buy it, sat down, and they stated they made a mistake and price was 13860.00. GM (Jimmy)claims it was a miscommunication with (Gleb)salesman. They apologized and did NOT offer to correct their mistake. More