Zeigler Chrysler Dodge Jeep of Schaumburg

im very dissapointed in zeigler chrysler i came in im very dissapointed in zeigler chrysler i came in saterday with my wife to test drive the 2012 jeep Rubican and mike spooner said it wasnt there. y im very dissapointed in zeigler chrysler i came in saterday with my wife to test drive the 2012 jeep Rubican and mike spooner said it wasnt there. you said it would be there thats why we set up a time. then mr spooner said "we came in on a busy day" and he had other customers. kept us waiting then handed us over to shawn . mike spooner made us feel like we did something wrong. I feel like it was just bate and switch. shawn kept pushing us to buy new More

I did not buy my Minivan from the dealership so I can't speak about the sales team but I can definitely recommend the service department team. I am dealing with Andy now for almost four years. The fi can't speak about the sales team but I can definitely recommend the service department team. I am dealing with Andy now for almost four years. The first time I knew him was at Napelton Chrysler. I moved after that to Schaumburg and let me tell you how much I was pleased to find him at Zeigler Chrysler. He is kind, takes his time to explain the problem and recommend only what is required to be done. The spareparts department also, specially Tim, were helpful to me all the time and also competitive in matching other dealers prices. One more thing, if you own a chrysler don't miss the oil change offers, you buy 4 or 5 oil changes in advance but you end with less than $18 cost for each oil change. Go to their website and see the coupons, it's cheaper than NAPA or similar places in many cases. More

Have a 2006 Jeep Liberty CRD (diesel engine) that had a dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty mi dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty minutes. I was quoted $14,000 dollars for a new crate engine, which is absolutely outrageous to begin with, and that coupled with the fact that we purchased the car for $10,000 kept me from letting them touch it. I rebuilt that "majorly damaged" engine personally and there is absolutely nothing wrong with it other than a slipped timing belt which costs about 200 bucks. This is the kind of thing a lowly business does when they just want your money and think you're too stupid to have any clue what they're doing. If I was anyone in this world the last place I would go would be to the Zygler Jeep dealer in Schaumburg. Ever. More

Horrible customer service. The sales associate I was forced to deal with had zero knowledge of the car. It took them 35 minutes to locate a car that I set up an appointment to test drive. They did not h forced to deal with had zero knowledge of the car. It took them 35 minutes to locate a car that I set up an appointment to test drive. They did not have any literature to give me on the vehicle. I was told they gave all of the booklets away. (If that's the case, how about reordering some more?!?) After stating that I was between two cars right now, a Chrysler and another make, I was then being persuaded to go test drive the other make and was told by the manager that he currently drives that car and loves it. It was a terrible experience from the beginning, I should have left when I was told me they were locating the car. More

I bought a 2007 Dodge Grand Caravan used that was under I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. Ziegler is the closest Dodge dealership to me so I used them for servicing the car, twice. The first service was under warranty and I had tie rods, a small electrical problem, and some body trim fixed, all without issue. The second time the A/C went out after 5 years and 40k miles. After doing some research I determined the rear evaporator was bad. I went online and found there might be a recall. I called Ziegler and the service manager stated my car was under extended warranty for the problem but not under recall. I set a time and had my wife bring the van in about a week later. I gave her specific instructions to let the service adviser know the problem was the rear evaporator and it should be covered by the extended warranty. Other than a snide remark to my wife about her knowing exactly what the problem was, I was very happy. I'm sure he wouldn't have talked to me that way, and I wouldn't have let him, but anyway... Ziegler fixed the van in one day and had the car so clean when I came to pick it up I didn't recognize my own van. So, twice I have had good experiences with this dealer in having my van serviced. I know most people will go out of their way to write a negative review so I made it a point that I would write a positive review if I was treated "right" by this dealer. So here it is! For the comment I gave them a "3" for friendliness. The service adviser I talked to on the phone was helpful and knowledgeable. I did come prepared though with my VIN and the background of the problem and solution. More

I have dealt with with this dealership many times. I bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea w bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea what is going on and their communication and customer service sucks. My car has had nothing but problems and they say the fix the problems but of course not even a week later its back in the shop. All I can say is RUN!!! Do yourself a favor and go somewhere else. More

I've been looking for a Wrangler for awhile. I went in and met with Kerry and told him what I was looking for in a Wrangler... nothing fancy. Spent a lil bit looking through what they had and found the on and met with Kerry and told him what I was looking for in a Wrangler... nothing fancy. Spent a lil bit looking through what they had and found the one that I really wanted. Kerry was very knowledgable and told me everything that I needed and wanted to know about the car. When it came time to talk about purchasing the truck, I got a little nervous thinking that they were going to come back with the classic hard sell but Kerry's demeanor never changed. He assured me that he was going to get me the best price with the best possible payment. I actually couldn't believe the price that I payed for the car. I like Kerry because he is a man of his word and he worked for my business. I will buy all my future Jeeps from Kerry and refer everyone I know to him. Thank you Kerry, I love my new Wrangler!!! More

Do NOTshop here or get your vehicle serviced here!!!! Do NOTshop here or get your vehicle serviced here!!!! This is a long review, so I'll summarize: Salesmen lie about features that are in the vehicl Do NOTshop here or get your vehicle serviced here!!!! This is a long review, so I'll summarize: Salesmen lie about features that are in the vehicles. Dealership doesn't care about about the lies. Service department does crappy work and will tell you no appointment is needed and then when you get there will tell you it'll take 4 hours for an oil change. The first sign I wasn't dealing with an honest salesman: I went in with very clear, explicit wants in my next vehicle. I wanted a new Jeep Compass Limited with all the packages. I had told them I was looking specifically looking for Bluetooth, remote start, alarm, and sunroof. In order to get all these things, I had to get all of the additional packages. So, OK, fine. As they're looking for one from across the country, Joe Hegglin (my salesman), calls and asks if I care if it has leather. I said I didn't and he said they found one without leather. He wanted to me to say yes to it and they would go get it. I asked if it was the Limited edition and he himmed and hawed and finally admitted that it was not. Right there I should have waled away since he was obviously trying to trick me. The second sign I wasn't dealing with an honest salesman: After two weeks of not one vehicle with the items I wanted, I finally asked about the next step down, the Latitude version. A little later I get a call that they have one with everything in it that I wanted. I asked several times to see the window sticker, but instead he just read off a list of items that were on there. All the packages were there, so I said OK. When I picked it up, Joe went through all the buttons and pointed out all the features that were in my original request, including the bluetooth. I get home and try to setup my phone with the bluetooth and it ISN'T installed in the vehicle!!!! I searched and finally found the window sticker stuffed under one of the seats and Bluetooth is no where on it! The third sign I wasn't dealing with an honest salesman: I call and leave a message for Joe about the bluetooth. We exchange several phone calls where he tells me that it is $550 plus 2 hours labor to get it installed. I argued several obvious points and he finally said they would do it for for half price and they would eat the 2 hours of labor. So, it would cost me $225. I told him I would do it! He calls back an hour later and says the bluetooth would cost me $550 and they would eat the 2 hours of labor. NOT what we had just agreed on. At this point, I was done dealing with this liar! The first sign I wasn't dealing with an honest dealership: I tried to contact the manager and was completely ignored by him. No responses to phone calls or emails. The second sign I wasn't dealing with an honest dealership: I contact Jeep directly and they contacted the dealership. Jeep responded to me saying that the dealership takes no responsibility and that they offered to pay the 2 hours of labor. There is nothing I (or Jeep) can do about this. The first sign I wasn't dealing with an honest service department: When I purchased this vehicle, I paid $450 for them to put a tow hitch on it. I actually used it two weeks after pickup to haul a trailer. About two hours into our trip, the brake lights on the trailer are not working. When they put in the wiring for the hitch, they put the wires right on top of the exhaust!! They basically MELTED!. We were able to get them separated and taped up for the rest of the trip. The second sign I wasn't dealing with an honest service department: I call to setup my first oil change and get the wiring for the hitch fixed. This was on a Friday. I was told I didn't need an appointment. Just come on in and they'll get me fixed up in about 30 minutes. I drive from Buffalo Grove to Schaumburg for this and am told they are so busy it will take them several hours to complete the work. I left. More

I have bought over 6 cars from your dealerships and I must say I will NEVER purchase or refer anyone to you guys again. I had my sister take here car to you guys for ALL of her service since the car was must say I will NEVER purchase or refer anyone to you guys again. I had my sister take here car to you guys for ALL of her service since the car was brand new, even l.o.f. she drives all the way from Chicago to your place and today she went in to get an oil change and a headlight fixed and your service rep. Paul Decaro tell us it needed sometype of module and it would be $900.00 to fix. We told him we couldn't afford to pay that at this point so he told us we had to pay $115.00 and was laughing under his breath about this. I thought this was rude and pretty much shows how he cares about his customers. Then when asked to speak to a manager Paul told my sister it didnt matter who she spoke to the price is the price and that there is nothing he could do about it. She told him she was a loyal customer and that she wouldn't come back if he wouldn't waive the fee and he said " thats up to you" Then before she left he said "I know where this is going so I'll waive the fee,but btw where does your brother work ?She asked why , his answer " I'd like to go there and get things for free" She told him I wanted to speak to Bill the service manager who happened to be off today and he said "dont worry i'll let him know becuase I am gonna get my xxx chewed for eating this bill" We weren't looking for a free bill just wanted to be treated fair. My sister said she had no problem paying for the oil change and $60.00 as a diagnostic fee it only took him 15 min to find the problem. WOW what customer service.My number is 847-736-8447 my name is Rick Jacobs if I dont hear from anyone I will assume Paul is right and that you don't care and at that point I will go to the BBB,Angies List, Yelp,and the Attorney General and let them know how your treat your customers so they won't be abused that way More