Zeigler Ford of North Riverside

Do not trust this dealer! Called to verify price before driving an hour. Was told a price $4500 more than advertised after we drove it! They said it was an advertising error which they should have caugh driving an hour. Was told a price $4500 more than advertised after we drove it! They said it was an advertising error which they should have caught when I called. They knew the price was wrong. More

I like to take my car there for the service because they nice and professional in all the aspects and I dont have to wait to long. nice and professional in all the aspects and I dont have to wait to long. More

Amanda was so helpful!! I really miss Jim and John - the guys who used to work in Quick Lane, the new people just didn’t seem to care - except today! Amanda was efficient and kind! Great job! The other work guys who used to work in Quick Lane, the new people just didn’t seem to care - except today! Amanda was efficient and kind! Great job! The other workers should be more service oriented like Amanda. Why would the desk people take a service job is they’re going to be so indifferent and depressing. The mechanics even hustled. Usually they hang out and talk and stare at customers rather than asking if we need help when we pull in. Wow, today was different - thanks to Amanda! More

Very upset with this ford dealer I've been buying ford vehicles since 2005. Now i bought a 2019 ford explorer very upset been having problems a leak in the back the rack keeps popping up. I took it back vehicles since 2005. Now i bought a 2019 ford explorer very upset been having problems a leak in the back the rack keeps popping up. I took it back 3 times still leaking and the rack still popping up very upset they aren't able to fix it. Now I'm taking it back for the fourth time. Water damage is not good could cause mildew and can cause a short and rust I'm very upset. Not happy at all More

The service was very good and the people were very kind and courteous. I would highly recommend the Quick Lane service to all my friends and courteous. I would highly recommend the Quick Lane service to all my friends More

Avoid this place for service I have been using this dealership for 5 years and have always had a good experience until now. My service advisor was incredibly negative when he hea I have been using this dealership for 5 years and have always had a good experience until now. My service advisor was incredibly negative when he heard I booked my service appointment through the Zeigler website (apparently that is not a valid way to do it). He told me a long story disparaging another customer who used the website to book. Also in there was the gem, "Millennials are ruining everything". The service advisor said this in relation to the fact that Zeigler seemingly has not integrated their in-dealership scheduling system with the one on their website which means any appointments booked through the website are not valid even if you have an email confirmation. Not sure why that is millennial's fault (I'm not a millenial by the way), but I sat patiently listening to why my "invalid" appointment was not his or the dealership's fault chalking it up to a frustrated employee. What made me get up and leave was the response to what I was there to get help with - which was with a fluid issue (+ brakes and tires) that was diagnosed by another dealership when I was travelling out of state. The other dealership ran diagnostics, determined it was not a serious issue, gave me a report, and turned off the engine light. Jim, after hearing this said with an agitated tone something like, well now I can't diagnose the car because I can't get the codes! At that point I could tell that things were going to get more unpleasant for me as a customer vs. better so I got up to leave. I was ready to spend upwards of 1000 dollars today to fix my fluid issue and do brake and tire work. Instead I walked out with the service advisor still ranting about why I was wrong. It was absolutely the worst customer service experience I have had in my life and I will not be returning to this dealership for service or sales. More

2019 Ford Fusion Great Sales Team.From.the Moment I got everybody real smooth My Salesman got to give him an A plus Kal and Tony after Market Super Good and F and I ex Great Sales Team.From.the Moment I got everybody real smooth My Salesman got to give him an A plus Kal and Tony after Market Super Good and F and I explained everything will tell My friends and Family where to go to buy a new Car More

Botched Opportunity With A Serious New Vehicle Buyer As a serious Ford Edge buyer, I walked away after only a few communications with Ziegler's new vehicle sales staff and management. If you are an educa As a serious Ford Edge buyer, I walked away after only a few communications with Ziegler's new vehicle sales staff and management. If you are an educated customer and knowledgeable about Ford products, Ziegler will treat you as if you are stupid and uninformed. They'll Low-Ball your trade-in and refuse to negotiate posted prices. Don't waste your time at Ziegler when there are plenty of other Ford Dealers who treat you fairly and respect your car knowledge. More

Booster recall Service great but had to wait 3 weeks for appt. everything else was fine. They weren’t sure I’d get my car back the same day but they did Service great but had to wait 3 weeks for appt. everything else was fine. They weren’t sure I’d get my car back the same day but they did More

Always Great service! Always experience great customer service and quality work on my cars. I have been servicing my cars for the last 10 years and will continue! Always experience great customer service and quality work on my cars. I have been servicing my cars for the last 10 years and will continue! More