Renn Kirby Superstore

I want to start this review off by saying I NEVER write reviews about places, even when the service is bad. But the way this dealership treated me was horrible, by far the worst I have ever had. I purchase reviews about places, even when the service is bad. But the way this dealership treated me was horrible, by far the worst I have ever had. I purchased a vehicle in May of this year, a 2016 Subaru WRX STI, with only 40k miles. The car was in perfect condition (or so I thought). 5 months after I purchased the vehicle (less than 5k miles put on it) all of my lights on my dash came on. I was confused, so I took it to my local NTB to have it looked at. After having my car 2 days, I finally got a call from the mechanic, and what he told me was astonishing... He started off by asking me if i had replaced the engine of the car...? I said no , I just got the vehicle. He said that the entire engine of the vehicle had been taken out, and when it was put back into the car... it was not done right. Wires were not hooked up, bolts were missing, gaskets were re-used... On top of that there were MAJOR oil leaks, and the water pump was bad. The intercooler was cracked, I mean the list went on... When I went to pick up my car, the mechanic gave me a 4-page essay and pictures of everything wrong with the car. I had to pay 2 thousand dollars to get the car running (and it needed a lot more done). So, I call Renn Kirby to tell them all about this, and I had the solution of, I would come back, trade the car (they give me what I owe since I hadn't had the car for that long and was unaware of what they did...) and I would in return buy another car from them to make up what they would lose.... In my eyes, that's more than fair. Well, the GM of the dealer basically gave me the run around and then 2 days later told me they could appraise the car and sell me a new one... So basically, they wouldn't help me at all, even after the GM admitted he "won't use that mechanic again".... This dealership should be ashamed with selling a vehicle that was "unsafe to drive"... and then screwing me over more by not helping me get out of it, or even giving me a refund for the money I spent. I wouldn't recommend this dealership to anyone, because once you leave that door, they don't give a xxxx about you. More

Great experience! We purchased a used vehicle. Aurora is very pleasant and professional. She did a great job, efficient. We were on our way in no time which is greatly appreciated, travelling from Newa is very pleasant and professional. She did a great job, efficient. We were on our way in no time which is greatly appreciated, travelling from Newark, Delaware. More

Liars Was told they had a part and drove 20 miles out of my way to get it (Twice)! They said they would call when it came in, which was three weeks ago! I w Was told they had a part and drove 20 miles out of my way to get it (Twice)! They said they would call when it came in, which was three weeks ago! I will not deal with them or recommend them to anyone! More

Best staff to work with in my life time. What a great experience working with Grant. I told him price range came right in. Been off with some medical issues and still able to get me financing What a great experience working with Grant. I told him price range came right in. Been off with some medical issues and still able to get me financing. Had a nice choice of vehicles to choose from. Thanks again customer for life now Renn Kirby More

Used car Had a hassle free experience. The staff (Grant, Stephanie, and John) was courteous and friendly. Worked with me to get the car, the price, the loan, Had a hassle free experience. The staff (Grant, Stephanie, and John) was courteous and friendly. Worked with me to get the car, the price, the loan, rate, and term I wanted. Overall it was one of the smoothest if not the smoothest car purchase, used or new, experience I ever had. More

Great people, no pressure! We walked in with a car in mind and walked out with it the same day. Everyone was super helpful and laid back. There was no pressure to buy service co We walked in with a car in mind and walked out with it the same day. Everyone was super helpful and laid back. There was no pressure to buy service contracts although they were explained thoroughly. I purchased gap insurance which was also explained in a very detailed manner. I will definitely recommend this dealership! More

Oil change and checj Needed an oil change on my 2013 Equinox so I stopped by Renn Kirby Superstore in Gettysburg. Within 40 minutes oil was changed and multi point check c Needed an oil change on my 2013 Equinox so I stopped by Renn Kirby Superstore in Gettysburg. Within 40 minutes oil was changed and multi point check completed and I was out the door and back on the road. Very pleased with the service and the all the friendly personnel at Renn Kirby Superstore. I will go back for future service and I highly recommended. More

Wonderful experience Working with Dustin was a great experience . The staff went above and beyond what they needed to, to help get the vehicle I desperately needed. Working with Dustin was a great experience . The staff went above and beyond what they needed to, to help get the vehicle I desperately needed. More