Zimbrick European

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Zimbrick European:
After visiting several dealerships in the Madison area, Zimbrick European (Mercedes), had--without a doubt--the nicest facility and salesmen. The salesman, Ron Gratz, was extremely friendly, intelligent, and helped us have a great experience. The sales manager, secretary, and other salesmen, were also nice and had a smile on their face. We were treated fairly, given a good deal, and the paper work was completed in a timely manner.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Zimbrick European:
Bought a Saab 9-3 in September '04 . Just took delivery on a BMW X3 for my wife in December '04. Service was excellent on my Saab. It was done right the first time, My free loaner was a Saab 9-5. Very happy with the service dept. The sales dept. has also been excellent, Casey Sundell did a Great Job for us, I would recommend him to friends and family!! The sales staff ALL greeted us and also offered coffee, bottled water, ect. We were treated with Respect by every employee on the sales floor. Will I buy from Zimbrick again? YES.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Zimbrick European:
Dealership appears quite arrogant as regards customer service. Saab service is a real stinker. After some 18 months, I haven’t seen improvement. You are supposed to make an appointment with a clerk, whether it is for an oil change or an engine overhaul. On several occasions we were simply ignored when we came to drop the car off or pick it up. Sometimes it took several requests before someone would “bother” to help. My last service trip, I was instructed to drop the car off on Tuesday so they could work on it Wednesday, I then found out they actually didn’t plan on working on the car until the following Monday because they “got behind”. Initial estimate was $1,600. The day after the car was checked in, for the same work the estimate was “revised” to $2,600 (which was much closer to reality). The vehicle was in the shop for 7 work days for less than 20 hours of work. After all this, when I was to pick up the car, they’d “forgotten” to finish it. NOTE: Saab Corporate said they do not talk to customers. Saab does not respond to comments regarding their dealers. You can leave your concern with a "customer service" clerk, who will file your complaint.

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