Zimbrick European

Helpful people at Zimbrick European Audi As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of the Audi A As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of the Audi A4 at Zimbrick European. I visited the Audi dealership at least five different times including visit for an initial "meet and greet", a couple of test drives, to check out how the infotainment system worked, and to check out the interior seating. The Audi A4 is an amazing vehicle, and folks will definitely want to consider it. Dave Ness was always helpful and responsive to my needs, and I would not hesitate to heartily recommend him. More

Great folks at Zimbrick European Mercedes As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of the Merced As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of the Mercedes C Class C300 at Zimbrick European. I visited the Mercedes dealership at least five different times including visit for an initial "meet and greet", a couple of test drives, to check out how the infotainment system worked, and to check out the interior seating. Troy Bilerback was always helpful and responsive to my needs, and I would not hesitate to heartily recommend him. More

Be careful... They will take advantage of you I purchased a used Infiniti M35X, beautiful car, and I love it! I am a recent collage graduate and a first time car buyer, the sales person saw this a I purchased a used Infiniti M35X, beautiful car, and I love it! I am a recent collage graduate and a first time car buyer, the sales person saw this and took advantage of the situation and made the entire process far more stressful than it needed to be. If he did not receive paper work when he thought it should be completed he threatened to put the car back on the market, this went on for a week. My family suggested I stop working with him because he was very pushy and rude, but I had already fallen in love with the car. After many emails and phone calls later, I had the M35X. Only five days after driving it off the lot one of the tire pressure sensors broke, after calling Dave he said I should just buy a manual tire pressure gage and as long as it was over 30PSI I should be okay. This was handled very poorly and I am extremely disappointing. Needless to say, I will not be buying another vehicle here because of the overall experience. More

Great Service Department Zimbrick European's service department performs top quality work and I can always count on my vehicle being properly serviced and cleaned upon picking Zimbrick European's service department performs top quality work and I can always count on my vehicle being properly serviced and cleaned upon picking it up. More

Great Service Department Nearly 3 years ago my wife and I traveled from the Chicago area to Madison for a morning appointment and, from the start of the trip, we had problems Nearly 3 years ago my wife and I traveled from the Chicago area to Madison for a morning appointment and, from the start of the trip, we had problems with our vehicle that had been serviced in the Chicago area the day before. We were forced to stop 2 or 3 times during the trip as the problem persisted. We called the Chicago area dealer that had serviced the vehicle and they offered little assistance. We did not want to miss out appointment in Madison so we somewhat reluctantly kept traveling. As we reached the Madison area the problem worsened to the point that we decided to have the car towed. We found that Zimbrick European was the nearest factory authorized dealership for our vehicle and headed there. We had no prior experience with the dealership or its service staff but from the moment we arrived there our Service Advisor, Greg Thompson, and the staff were terrific to work with. They gave our car a service priority due to our trip being interrupted and they promptly identified and fixed the problem. We were greatly relieved that we were able to reschedule our appointment that day and to continue our trip. One year later we moved to the Madison area and we have had both of our vehicles serviced at Zimbrick European ever since. The Service Department remains nothing short of terrific to work with. It came as no surprise to us that Greg is now the Service Manager. The mark of any organization is how they deal with problems when something unexpectedly goes wrong. I can't say enough about positive things about Zimbrick European. There operation has remained 5 star in every regard! More

Great in Service - Poor Sales I purchased an Audi A6 at Zimbrick European. Trying to sell the car back to them showed me how honest and fair my sales associate was - "Audi's hold t I purchased an Audi A6 at Zimbrick European. Trying to sell the car back to them showed me how honest and fair my sales associate was - "Audi's hold their value strongest in the market" I still hear his words...... Sold the car now to another dealer in Madison for several thousand dollars more. It's not about doing favors, but being treated fair is what every customer should expect and deserves. They will try take advantage of you if the situation allows, so make a careful choice of where you will do your business. I don't mind creative sales, but always being on the foundation of honesty is a must in my eyes. Everyone makes choices in life and mine unfortunately proofed to be the wrong ones. I learned my lesson and will not purchase a vehicle at Zimbrick European again. To close on a positive note, I have had not negative experiences with their Service Team. More

Service Zimbrick European has provided experienced, professional, attentive, comprehensive and responsible service for my vehicle. Their integrity and excep Zimbrick European has provided experienced, professional, attentive, comprehensive and responsible service for my vehicle. Their integrity and exceptional customer service will bring me back, every time. More

Excellent! Zimbrick Mercedes treated me with such professionalism being extremely courteous and keeping me continually informed of all repairs needed. Jody my t Zimbrick Mercedes treated me with such professionalism being extremely courteous and keeping me continually informed of all repairs needed. Jody my technician is so professional and went above and beyond to provide an exemplary experience at Zimbrick. Highly recommended! More

these people are great! Very proffesional, speedy and really care. I would recommend this dealership . They make it easy to get service and are very detail orientated. Thank Very proffesional, speedy and really care. I would recommend this dealership . They make it easy to get service and are very detail orientated. Thanks again Zimbrick European!! Patti lane More

can NOT be better I've been a customer of Zimbrick European for more than 10 yrs. I've leased or purchased several cars from them and have had ALL service performed the I've been a customer of Zimbrick European for more than 10 yrs. I've leased or purchased several cars from them and have had ALL service performed there as well. Every purchase experience as well as service visit has been "outstanding", absolutely no issues / complaints. The service advisers / technicians are always friendly and extremely helpful. The visits to Zimbrick European could not be better ! Steve 03/13/2015 More