i.g. Burton Subaru of Glen Burnie

Eric was great,unfortunately nobody else was. The salesman who I couldn't tell you his name couldn't answer any of my questions. I bought a new Wrx STI, 38 k plus and after over an hour to clean the salesman who I couldn't tell you his name couldn't answer any of my questions. I bought a new Wrx STI, 38 k plus and after over an hour to clean the car it was brought to me and had only been squirted down with a hose. The car had dirt and grime on it and still had many spots on it which I told the salesman about. He assured me it would be taken care of,it was not, not even attempted. Then the car clean up manager comes out and takes the car back. It was Monday, Halloween,my sons first which I missed, the car was brought back once again, and once again the marks and spots were still there. The manager never offered me anything to make up for the laziness of his employees,my time missed with my son and never even apologized. I took the car back today to have it taken care of and once again it was not to my satisfaction. They even scratched the roof. And have it back,my new car the one I spent every penny I have on. I will never by another product or recommend a subaru from wilkins subaru. I am highly disappointed with my experience. Eric was the only person who was worth anything,as helpful as he could be. I will now have to take more of my time to take my new Dar to another dealer to fix the scratches and hopefully do the job right. More

Just purchased my 2nd Subaru Forester and of course love-love-love it!! Thanks to Steve Moss who found me the vehicle I wanted in the color I wanted, and saved me almost $1,000 over another dealers be love-love-love it!! Thanks to Steve Moss who found me the vehicle I wanted in the color I wanted, and saved me almost $1,000 over another dealers best offer!!! Thanks to John Sewell for making sure my new vehicle was shiny, beautiful and perfect on the day I picked it up!!! And thanks to Dave Nelson and all the folks in the service dept who make sure my Forester preforms like a champion and stops on a dime!!! From window shopping to delivery and sevice-Wilkins Automotive is Five stars!!!(and I'm A tough customer to please!!) Many Thanks! Mary -Baltimore Md. More

Excellent experience. Only concern was interest rate did not match your ads and was not competitive with other dealers, but I felt I got a good overall deal and I liked the smaller size of the dealership. not match your ads and was not competitive with other dealers, but I felt I got a good overall deal and I liked the smaller size of the dealership. More

Excellent customer service by Dave Kaplan and Billy Karagiorgis. It was a rainy day and I was driven from the sales office to the business office and treated respectfully. The entire process from sal Karagiorgis. It was a rainy day and I was driven from the sales office to the business office and treated respectfully. The entire process from sales to business was quick. More

I gave a great rating for a number of reasons. First, Steve Moss's no-nonsense manner and non-pushy approach was just what I was looking for. I don't like to walk into dealerships and feel overwhelmed by Steve Moss's no-nonsense manner and non-pushy approach was just what I was looking for. I don't like to walk into dealerships and feel overwhelmed by aggressive dealers. Approaching Steve online and working through the pricing in that way helped me feel that I was getting the best possible deal. When I met Steve, he was just as he seemed online-- extremely nice, helpful, and willing to put in lots of work to establish the best deal for me. Second, we enjoyed meeting Eric Brooks in sales. Eric took us out for a test-drive, answered our questions, and followed up with us to ask if we had more questions (but w/out being pushy.) Like, I always got the feeling that Eric was just asking what he could do to make sure we were happy. He made it seem like he was there for us. I appreciated that. Lastly, Eric was extraordinarily patient with my mother (70 years old) in explaining all of the bells & whistles on the Subaru Forester Limited that we bought. Overall, we had an extremely satisfying experience-- from customer service, to friendliness, to price. We would definitely buy another Subaru from Wilkins. More

I've bought two new cars from this dealership for reasonable prices. We love our Subies and have been happy with the salesmen. Service on the vehicles has been good and the valet program with loaner reasonable prices. We love our Subies and have been happy with the salesmen. Service on the vehicles has been good and the valet program with loaner car for any service is fabulous. Only negative was the push to sell extended warranty on the cars. I got talked into it both times, though it came in handy and paid for itself with just one expensive repair on the Forester. I recommend the Subaru itself and this dealership. More

Very professional and friendly from the very first moment you set foot in the office. Office manager assisted with all the insurance paperwork. Body Shop manager gave my vehicle personal attention. Also enjo you set foot in the office. Office manager assisted with all the insurance paperwork. Body Shop manager gave my vehicle personal attention. Also enjoyed the use of free loaner vehicle while the excellent body work was being done. Kudos all the way around. More

Bought a 2010 Legacy GT a few months back. Long story short the car was a Lemon! The service department is Fantastic and Subaru of America is equally good to deal with. however the sales/finance staff h short the car was a Lemon! The service department is Fantastic and Subaru of America is equally good to deal with. however the sales/finance staff here at wilkins are a joke. I felt as if once I bought the car I did not matter any longer, I was now low priority. Frank the sales manager often gave false information and was very unprofessional. I would buy another Subaru some day, but I would never buy one while these guys are running the show. Again I want to make it clear that everyone I delt with in the service department were fantastic. More