Great dealership - Lucas2012
Great dealership, knowledgeable, courteous, and always on time. You always know what they are going to do to your vehicle. If the do find something else they always reach out to inform you of what they found.
amazing experience - mirandjus
Terry the go to guy is one great man! Was a pleasure to meet and talk to him during the process of getting the vehicle can't thank him enough
Great dealership - Haiboy
2017 chevy volt. Nice working with Tania and Jim. Get great quote thru email. The transaction is smooth, no any hidden fee. Simple and efficient.
Rodrigo was very helpful and easy to work with - Mdarone
Overall experience was great. Staff was nice and easy to work with! I would recommend this dealership to friends and family wether buying or leasing.
Excellent - UncleMo6517
Just picked up a 2015 Buick Lacrosse LE yesterday during the pouring rain..lol. That car drives so smooth and just a great car. I got a GREAT deal from Emmanuel (Manny) Cintron who is one of nicest, knowledgeable, helpful, and professional dealers in building. He made sure I got to know my car before I left the dealership. The whole deal was smooth and very professional. Every staff member was very professional and polite but MANNY was the BEST.
Great Deals - GMC810
Went for a great deal, got a great deal! Dealing with 4 other dealerships who didn't even come close to the pricing Muzi offered me! Great Place!
Great experiance - Carolyn29
I recently leased my second chevy vehicle. Kevin is the absolute best. Professional, friendly, and has a ton of knowledge. It was a pleasure working with him.
Outstanding Customer Service - jomtoro
An issue arose with my OnStar Module and Battery Pack. After discussion with the Service Manager and Service Consultant my cost for the module was waived due to a design change. As an extended courtesy my oil change cost was also waived. I've always had good experiences at Lannan ever since I purchased my 2011 Chevy Impala there.
Best dealership I've ever done business with - Big Pete
Purchased a 2013 Chevrolet Suburban. Mark from sales treated my wife and I like family. Very easy and fair negotiating process. Tim in finance was extremely accommodating, helpful, and very personable. They seemed to be more concerned about your satisfaction than a profit. Had a minor issue with the vehicle upon delivery. Service department was simply put, unbelievable. Took immediate care of the issue and was genuinely sorry for the issue.
Purchased many vehicles from many different dealers and this dealership was the best.
Great Buying Experience - jonathan19
Great products at a great price. I leased my last car with Mirak Hyundai and the experience was so good that I purchased my current car with them. Test drives were thorough, staff were knowledgable and listened to me. They didn't have exactly what I wanted in the lot, but got it there quickly. The processes of purchasing the car was relaxed, straight forward and easy considering the money being spent. Always a pleasure dealing with Mirak.
Awesome experience! - Kevin Rogers
Tom O'Connor went out of his way to make the buying experience easy, quick, and extremely fair! I can't recommend him enough!
Make sure to ask for Tom!
Good Service - Carlene
Laura has been very attentive to my concerns about my car. Now I am waiting to hear from her concerning my struts on my car. I picked up my car on Friday morning, the tech wrote on the paper work that my struts were leaking but later on the same document, he wrote that the struts were okay. I disagree. The dealership had to replace my struts in 2011 a couple of months after I had bought the car. I believe that the struts need replacing while under the warranty. So far, my water pump and my steering rank have been replaced under the warranty. It makes a great deal of sense to replace GM struts under warranty. If this last request is made good, I will feel good better about my experience.
Poor customer service - KyleePerrotta
The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service.
Don't go here if you're stranded! - Mthom86
Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed covered under Powertrain Warranty. I contacted the dealership via email before they even opened. With no response within 2 hours of them bring open, I called. While awaiting a call back, my vehicle worsened and was billowing smoke. At this point there were more than 5 working hours left in their working day so I just went straight over. Nathan offered for me to drop the vehicle off for repairs Monday or Tuesday. Again, being a former GM advisor I know alternate transportation is a possibility on warranty repairs. But Nathan refused alternate transportation. The required repair would take a competent technician 30-45 minutes. I was informed even leaving the vehicle for 5 hours, it would be an impossible task. Nathan didn't seem to care I was stuck between a rock and a hard place and offered no solutions other than leave your car, get yourself home and worry about it all yourself. Service staff are supposed to be helpful and empathetic, not display an I don't give a f*** attitude towards customers. Happy to say my next purchase won't be here!
Patient and Potlite - James McMullen
Liberty Chevy presented me with the most relaxed experience out of the handful of dealerships I visited throughout my search for a new truck. The atmosphere in Liberty's showroom was different than most dealerships I visited. It was relaxed but attentive, the staff was very polite and welcoming.
As a recent college graduate, this was my first "big-ticket" purchase, which added an element of pressure to the situation, as I had no real experience buying anything I needed to finance. Which lead to a lot of hesitation on my part throughout the search. Most of the dealerships I visited tried to pressure me into making decisions on the spot; some even went as far as to say the offer would be pulled if I walked out the door. At Liberty, I never got the feeling anyone was playing hardball with me. The staff was more than willing to let me take my time with any decision I was going to make. In fact, I was in and out of the dealership three times before I signed any paperwork. After I signed, they still displayed the same patience and courtesy they had before, making me feel like they not only wanted to lock down a sale, but wanted to provide a good car buying experience.
This is a dealer who knows how to treat a customer right.... - Doug139
This is a dealer who knows how to treat a customer right. Good service, great parts department, and a sales department that is friendly and fair to its customers. They offered me more money for my trade-in than any other dealer recently. Too bad GM is such a mess.
I had brought my car to my micanic for an oil change and... - stella03986
I had brought my car to my micanic for an oil change and told him about a recall I received for the Rear Crossmember he would not touch my car except to check that out. I called Tom Chevrolet and made the apointment. When I picked it up they said it was fine and put a coating on it. I then brought the car back to my micanic and they told me they didn't do anything and the rear cross member was all rusted and they only had coated what you could see by looking at it. I then call Chris and brought the car back to the dealership. I called the next day and Chris said it was just rusted, I said that is the same as corroded and he said no it was not. So we went back and forth for about 15 minutes. Then he tells me they used a machine to punch into the bar to test it. So I said, now is rusting out with punch holes in it and that just makes it worse. He kept say no and he's not changing it and I can do what ever I need to and call whom ever I want but he's not changing it. I can take it to another dealership. I have bought my last two cars there and 3 of my girlfriend also did. We will never do anything with them again. Every since they changed hands they are so aweful.
Colonial West Chevrolet
Herb Connolly Chevrolet