Recall taken care of - mdl0423
I have been to this dealership several times for service with different vehicles and am always pleased with he customer experience. This time was no exception. It was just for a recall. I waited for it to be done and it was done in the time they said it would be. The waiting area is clean and they offer free drinks.
Paul smith - Nc4491
Paul smith did an excellent job putting me in my new chevy silverado, quick and hassle free! Highly recommended! Thanks Paul for your great service!
Good experience buying a used car - R&TK.
My wife & I worked with Jimmy Keefe at Colonial to buy a used car. We were not quite clear about our financing situation at first. Jimmy was very patient with us and helped us through the transaction nicely. We never felt pressured. We were very pleased with our experience at Colonial and with the results.
Richard Winward - ldybugglee
We met with RICHARD today and was very impressed on how well he treated us and all the knowledge
on the car we got today ,, He's very patient and just let me decide what i wanted and gave me all the time i needed never felt rushed at all i would recommend him to anyone he was great
thank you for helping me make the choice of an equinox .
good service - reinholtzg
Told me what I needed to get a inspection sticker so this helped me to get a sticker with things I need to consider for my sticker in june
Great service - Karen
Came in for a new battery and oil change...great followup from them with phone calls letting me know what was needed and again when it was finished. They were spot on with the timing of when it would be ready for pick up.
Bought a used truck - Silverado
Maguel was very nice to deal with and very professional.I found that dealing with the poeple of Herb Chambers of Daners was a very good experience
Outstanding Customer Service - jomtoro
An issue arose with my OnStar Module and Battery Pack. After discussion with the Service Manager and Service Consultant my cost for the module was waived due to a design change. As an extended courtesy my oil change cost was also waived. I've always had good experiences at Lannan ever since I purchased my 2011 Chevy Impala there.
WOW! 5 Stars! - november6
I had the best buying experience here. John Lynch really made my experience worth a 5 star review. I knew what I wanted and he made that a reality. The staff here went above and beyond to make it all happen. They were such a joy to work with. I will definitely be back!
2017 Hyundai Tucson purchase - ernakel
Prev. owner of 2006 Tucson -- Interest in purchasing 2017 Tucson. Kiko Stamboliev was very helpful and knowledgeable when we decided on our 2017 Hyundai Tucson purchase.
Awesome experience! - Kevin Rogers
Tom O'Connor went out of his way to make the buying experience easy, quick, and extremely fair! I can't recommend him enough!
Make sure to ask for Tom!
2017 corvette grand sport - BUDDY2016
My salesman was the best. Very knowledgabe. The whole buying process was Great. I have already sent my friends to Boch because my experience was so Great.
Poor customer service - KyleePerrotta
The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service.
Never again - Bsawyer28
I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I had to deal with Gary. So We were getting full synthetic oil changes in our 02 Town Car, well this time around they wouldn't give us the full synthetic after like three years of running Full synthetic typical of GM always trying to find a cheap way out just like the ignition switch scandal... but moving on.. after an argument with Gary I still did not receive my full synthetic oil and HAD to accept that. I then went on to ask that they use a Motorcraft oil filter FL820S because they are specially designed to keep oil pressure so that the timing chain tensioners do not fail. Now before you say "well this is a GM dealer" I usually bring my own filter for them but ran short on time this time and requested that they get it for me which iv done before and they did since they are $3.99 at Autozone. But needless to say they did not this time & they put a cheap STP filter on it which does not have the anti drain back valve that it needs to maintain oil pressure! & then to top it all off they put 5W-30 oil IN IT! It clearly states on the oil cap 5W-20 only & again this is because this particular motor will have timing tensioner & catalytic converter issues with heavier oil types... I am very disappointed with this dealer and will never recommend them or go back!! They got what they wanted, they wanted me gone & it worked
Patient and Potlite - James McMullen
Liberty Chevy presented me with the most relaxed experience out of the handful of dealerships I visited throughout my search for a new truck. The atmosphere in Liberty's showroom was different than most dealerships I visited. It was relaxed but attentive, the staff was very polite and welcoming.
As a recent college graduate, this was my first "big-ticket" purchase, which added an element of pressure to the situation, as I had no real experience buying anything I needed to finance. Which lead to a lot of hesitation on my part throughout the search. Most of the dealerships I visited tried to pressure me into making decisions on the spot; some even went as far as to say the offer would be pulled if I walked out the door. At Liberty, I never got the feeling anyone was playing hardball with me. The staff was more than willing to let me take my time with any decision I was going to make. In fact, I was in and out of the dealership three times before I signed any paperwork. After I signed, they still displayed the same patience and courtesy they had before, making me feel like they not only wanted to lock down a sale, but wanted to provide a good car buying experience.
This is a dealer who knows how to treat a customer right.... - Doug139
This is a dealer who knows how to treat a customer right. Good service, great parts department, and a sales department that is friendly and fair to its customers. They offered me more money for my trade-in than any other dealer recently. Too bad GM is such a mess.
I had brought my car to my micanic for an oil change and... - stella03986
I had brought my car to my micanic for an oil change and told him about a recall I received for the Rear Crossmember he would not touch my car except to check that out. I called Tom Chevrolet and made the apointment. When I picked it up they said it was fine and put a coating on it. I then brought the car back to my micanic and they told me they didn't do anything and the rear cross member was all rusted and they only had coated what you could see by looking at it. I then call Chris and brought the car back to the dealership. I called the next day and Chris said it was just rusted, I said that is the same as corroded and he said no it was not. So we went back and forth for about 15 minutes. Then he tells me they used a machine to punch into the bar to test it. So I said, now is rusting out with punch holes in it and that just makes it worse. He kept say no and he's not changing it and I can do what ever I need to and call whom ever I want but he's not changing it. I can take it to another dealership. I have bought my last two cars there and 3 of my girlfriend also did. We will never do anything with them again. Every since they changed hands they are so aweful.
Colonial West Chevrolet
Herb Connolly Chevrolet