Happy Customer!! - Nancyn0029
From the minute we walked in we were greeted and had nothing but great customer service. We purchased a 2017 Honda accord at such a great price and I couldn't be any happier. Everyone there is so friendly and our sales man James Jordan made sure I walked out of there with a huge smile.. !! Thank you for Everything!! I will see you guys soon!
Saved by Alan Moceo! Ask for Alan and save yourself time! - jlwhit
I'd like to start by saying that the 5 Stars I am giving is for the treatment we received from Sales Manager Alan Moceo. I would give less than 1 Star - actually, Negative Stars if I could - to the first Sales Manager, Carlos M., that we had to waste our time with initially. Please read on to know why and how you can do yourself the biggest favor by going straight to ask for the right manager to work with. Sure, everyone wants a good salesperson to work with, but if you don't have the right manager to work with, it will be a total waste of your time in the end. This review is also being written to help the Rick Case Automotive Group and all other car dealership companies realize that what they need to do is make a point of getting rid of the bad managers. Otherwise, their salespeople are not going to be able to make the sales or learn what it means to treat people right, and learn how to earn and keep the business of new or current clients. Anyhow, here goes our story...
We had been customers of Rick Case Honda (RCH) for nearly 7 years, getting our car serviced there since 2009, but if it hadn't been for Manager Alan Moceo, we would have purchased at AutoNation Honda of Hollywood instead. Very unfortunately, Manager Carlos M at RCH utterly wasted our time... He just threw out high numbers, played the waiting game, and showed an utter lack of respect for our time, our relationship with RCH that we had built over the years, and our knowledge of what we could already get at other dealerships. We had no relationship with the managers at the Toyota and Honda of Hollywood dealerships that we had met just the day before, but those managers treated us better than manager Carlos M did at RCH. They met with us directly and early on in our discussion over cars and pricing (without us even asking to meet the manager) and worked with us on truly good offers because they clearly heard us and took us seriously when we told them we had no time to waste. Sadly, we got the exact opposite feeling from Carlos M. It was ridiculous. We asked to meet and speak to him but saw no interest from him through his glass walled office even though it was a very slow Sunday evening. We finally had to walk over to his office ourselves, fed up with waiting, but it made no difference at that point. "Our Customers, Our Friends" is the Rick Case motto but Carlos M must not have read the Rick and Rita Case book they give out at the dealership. He may have the title of a manager but that clearly could not have been deserved. At least, in our strong opinion, it is no longer deserved. We wanted to buy a new car from RCH but he dismissed us as serious buyers (hey - we bought our car in all but 1.5 days... with 3 young kids, we didn't have time to dilly dally... so it doesn't get more serious than people like us). And, unfortunately, salespeople can't do anything over and beyond the manager. (But, who knows, maybe Carlos M. treated us so badly because he didn't like his own salesperson on the job - at least that's what we tell ourselves because why would he treat potential buyers so poorly, disregarding so much of what they say and even their request to meet and speak to him.) Anyways, we were about to leave RCH for good but feeling terrible that our years with RCH meant nothing.
Then I saw that manager Alan Moceo, who I had been introduced to a few weeks back while our car was being serviced, was still on the premises of the dealership. I figured that instead of just let our relationship with RCH come to an end on the basis of one arrogant individual, I would present our situation and offer to Alan Moceo to see if he could make it possible for us to remain a customer of RCH. Then, if it wasn't possible but he treated us with respect, we could leave RCH knowing we did our best to make it work out but it wasn't meant to be. And, we could at least then leave with more than just the very negative feelings weighing on us from our experience with Carlos M. Fortunately, besides showing a genuine concern and interest in keeping us as RCH customers, Alan Moceo did everything he could to work the numbers to make it possible for us to stay. We are now so glad and feel so fortunate that Alan Moceo was the right person in the right place at the right time for us to have a 2nd opportunity to remain RCH clients and lease our new Odyssey through RCH. He definitely saved this dealership from losing us for good! So.... for those of you looking to buy or lease, our strong recommendation would be to ask for Alan Moceo right from the start. He is someone who has shown us that he values each client and their time. And if he can make the numbers work for you, he will.
Now, if you do purchase or lease a car from RCH, or have purchased it elsewhere but need a good Honda service advisor and service department, we would highly recommend the main service department at RCH and service advisor Nate Harrinauth in particular. You will not be sorry with Nate, and we're sure you will become a long term client there after meeting Nate. Service Director Mark Warshefski is a good guy overseeing the department too. When our previous Odyssey's AC came and went sporadically but never when we brought it in for service, we spoke to Mr. Warshefski about the issues we were having and he was able to figure out the probable cause based on his experience in the field. And, he was right. We experienced no more problems with the AC after his analysis and his team's service on our car.
Excellent Salesperson - wjane
Joe Randazzo was our salesperson for this lease and our previous lease. He took care of us so beautifully and expediently. He is a true professional and he made the purchase go so smoothly.
Excellent Attention - carlos gonzalez
Every ten years or so we buy a brand new car. We don't match the typical US buyer. In the past, purchasing was always a bit stressful. This time around the experience was very different. Our salesperson, Dayron Echevarria-Gallardo, was knowledgeable and genuinely interested in serving our needs. Mario Cinelli worked on the financing and got us the best possible deal. Although we purchased the least expensive Honda, we were treated with tremendous care and drove away feeling grateful.
EXCELLENCE! - LIOSDEN89
I WANT TO THANK ELIECER RIVERA (OUR SALES REPRESENTATIVE) FOR HIS AMAZING SUPPORT AND HELP IN GETTING US OUR CAR. HE HELPED US IN GETTING US THE LOWERS INTEREST % AND LOWERS MONTHLY PAYMENTS, I RECOMMEND THIS DEALER AND THIS SALES REPRESENTATIVE, GREAT CUSTOMER SERVICE AND SPECTACULAR DEALS.
THANK YOU ELIECER FOR ALL YOUR HELP!
Awesome SERVICE - lisasammy
I had a wonderful service experience I went in for a recall and an oil change and now my car is amazing thank you to Roberto Ortiz for his customer service and washing my car it make a difference when people care and take care of his customers... Thanks alot Roberto Ortiz you are the BEST!!!
The worst experience ever !!! - Eddy Marte
Initially my experience started going bad with the finance department which we had a credit of 134 and they said the bank came back with a higher interest rate. In order for us to get a lower rate of 2.8 interest we had to buy an extended warranty he which to me is a scam. We had no choice to buy extended warranty he in order to get the lower payments. When I got home I realize that I left a pair of Ray-Ban's which I use for work in the car which I turned in I emailed my salesman which he responded that he would look into finding my sunglasses as soon as he got in to the dealership. Apparently somebody had gone into the car and stolen my sunglasses I tried reaching out to the sales manager which they did not answer me regarding the theft of my glasses. Ultimately the GM made a decision that they are not responsible for anything left in the car but instead of them having the courtesy of calling me and letting me know I have to call the dealership and speak to the salesman and self to which my response was they are never going to see me ever again in this dealership because if I go and bring my car in for service and leave something inside they're not responsible if somebody steals it the worst service I've seen in a dealership before.
2 Thumbs Up to Holman Honda! - Michael C
I was in the market for a new car. It had been many years since I ventured into a dealership and I wasn't looking forward to it. Visited one Honda dealership and when I questioned the price the salesman quoted, (close to MSRP!), I was given the old "I'm losing money on the deal" BS. That was it for me.
From that point on it was strictly online shopping and comparing. I did much research on models and prices and gave every dealership in the area a chance to win my business. Ultimately, my choice was Holman Honda. Excellent deal! My Sales Consultant, Amy Le, was all over my every text and email and question. All terms were agreed to before I even walked in the door. When I arrived there was no bait and switch, no pressure of any kind. Quick, smooth transaction. Even the paperwork shuffle was fast and painless. . .kudos to Pat Frenna for this.
Great experience, Very satisfied! - ROLANDO FUNDORA
I bought a new Honda accord and it was quick and straight to the point, they worked with me very professional and friendly manner for the price and gave me a great deal. The sale person Orlando Pena was very professional and kind. I recommend this dealer.