3rd time is the Charm - Basque Red
Just came from picking up my 2017 Honda CRV-EX in Basque Red and my third Honda from Hendrick.
I was once again taken care of by Troy Alley in Sales and Miguel Sarria in Finance. Because of Troy's task to make sure the customer is taken care of he made sure I was given a good deal and a great car. I've always kept in touch with Troy and checked in on new cars. I'm still working on learning this new vehicle but so far its beyond wonderful. My wife and I will certainly be back late next year for her next Honda. I'll always recommend Troy and for sure Miguel when someone talks to me about getting a car.
Great employees! - Lorimccallum
I went in just to discuss my options on my lease w Joseph Randazzo. It was fantastic. Him and Fabio made my day better than a usual day at a car dealership. Joseph was so helpful and willing to work with me. And Fabio made the end process very easy. I also added on a very nice tire package with Fabio which was well worth it. I have been doing business w Coral Springs Honda for years and with the service level from these 2 employees,, I will return again and will refer whomever I can, thanks to Joseph and Fabio. Top notch!!
Helpful, amazing and patient - emay90
Gonzalo gave my family and I great customer service! He made our car buying experience easy, caring about our wants and needs. Gonzalo made sure my family and I were sure of our purchases and comfortable. All dealerships should have amazing employees such as Gonzalo! My family and I have purchased 5 vehicles alone from Gonazlo! We would not buy our Hondas anywhere else!
Excellent Attention - carlos gonzalez
Every ten years or so we buy a brand new car. We don't match the typical US buyer. In the past, purchasing was always a bit stressful. This time around the experience was very different. Our salesperson, Dayron Echevarria-Gallardo, was knowledgeable and genuinely interested in serving our needs. Mario Cinelli worked on the financing and got us the best possible deal. Although we purchased the least expensive Honda, we were treated with tremendous care and drove away feeling grateful.
They did not want to give me a free estimate - Lrodri29
They did not want to give me a free estimate.They charge $125.00 for each estimate I don't recommend .no no no no
The worst Customer Service you will ever get - Nora E Feijelson
I had a really bad experience. I went to the store to buy a car. Having a special situation with my credit but they knew that still I was able to finance a car with a letter approval that I had to pay for it with my Lawyer. The finance Manager David gave me a fake approval from the Bank for me to request the letter even Tito which is the other Finance manager told me that the car chosen It will be held for me until I get the letter. I got it in 3 days, I came back to the dealer with the money and the letter that cost me $525 and when I came back they told me the car was sold. And nobody did anything there to help me out. All liars. Nobody has a word, nobody you can trust. My experience with them was horrible. I will never recommend this place to anybody. Very unprofessional people working there. They are careless, The worst customer service you would ever get.
The worst experience ever !!! - Eddy Marte
Initially my experience started going bad with the finance department which we had a credit of 134 and they said the bank came back with a higher interest rate. In order for us to get a lower rate of 2.8 interest we had to buy an extended warranty he which to me is a scam. We had no choice to buy extended warranty he in order to get the lower payments. When I got home I realize that I left a pair of Ray-Ban's which I use for work in the car which I turned in I emailed my salesman which he responded that he would look into finding my sunglasses as soon as he got in to the dealership. Apparently somebody had gone into the car and stolen my sunglasses I tried reaching out to the sales manager which they did not answer me regarding the theft of my glasses. Ultimately the GM made a decision that they are not responsible for anything left in the car but instead of them having the courtesy of calling me and letting me know I have to call the dealership and speak to the salesman and self to which my response was they are never going to see me ever again in this dealership because if I go and bring my car in for service and leave something inside they're not responsible if somebody steals it the worst service I've seen in a dealership before.
Apathetic sales people - Disappointed A
After 4 leased Honda, I was ready for my new CRV.
The salesman I used to deal with left so I met with 2 different guys.
Inept and unskilled , arrogant and uninterested, they really did not gain my trust.
I went to Gunther Mazda and leased a superb CRV with way more features and upscale from the CRV.
Holman did me a favor ! Never again will I set foot in their place. They were able to lose two good and faithful clients in less than 10 minutes.
Bad service - Odyssey
Dealer want to charge me $250 to fix my transmission when Odyssey have only 29th miles and still on warranty. Went to South motor honda and they fix it and warranty cover everything.