Lucky choice on the internet. - L King
My luck be fan when I picked Universal Kia from the internet ads because a wonderful lady named Heather called me instantly. She was so willing to help me find my car. She was so full of life and energy she made me smile so said yes I'll come in. When I got there Heather introduced me to Terence or TK as he was called. Yes another happy helpful person. I drive off in my new Kia Sportage a very happy woman.
Service visit - Nmassey
The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate KIA.
Kia Optima Purchase - Tonyw2016
I recently purchased aKia Optima EX from Franklin Kia. My sales person was Silvia . The purchasing experience was great. No pressure sale and Silvia was very knowledgeable about the vehicle. I feel I received a fair price for my trade and the vehicle price was fair as well
High Quality Car buying experience. Worth the drive! - Delvis
Worked with Bryan Bunch on a purchase of a new KIA Optima SX Launch and our experience was awesome. No high pressure, straight forward negotiations, and we walked out with a great deal. Definitely worth the drive. Jeremy Little, finance manager, was very easy to work with and we walked out with a 0.9% finance rate. I highly recommend, Bryan Bunch, and the entire Russell Barnett Automotive family for your next car purchase. It was a high quality experience for us and they seem like the type of team that would do the same for you. If you have any issues see the General Manager John and I'm sure he will do his best to earn your business.
Are they using bait and switch? - Motomom@4280
Lied to me about availability of a vehicle on their website and after I traveled 1.5 hours to the dealership was told the car was sold a month ago then tried to help me out being selling me a higher priced car with more miles. Told me they kept removing the ad and it kept coming back simple fix put a note in the ad says sold. Do not tell allow 2 staff members to tell me it's still available in Wed May 10, 2017 and Thursday night May 11, 2017 it is still available and when I arrive around 9:30 a.m. on Friday May 12 tell me it was sold a month ago.
General Sales Manager
Universal KIA Hickory Hollow