Thorough, Efficient, Friendly - Quiltlady
Josh Noll was personable, and knowledgeable about the vehicles when my DH and I came to test drive a Subaru Forester or a Ford Escape. The Subaru Forester was the best fit for us. Josh listened to our needs, and helped us choose the right vehicle for us. The process to buy was explained every step of the way. No heavy-handed business here!
Great deal and excellent service - marys
I recently found a vehicle online and inquired about it. It took less than 30 minutes for someone to contact and get me all of the details that I asked for about the car. Two hours later I was at the dealership and when i got there all of the sales consultants were busy so I dealt with Dean Carlson. He is a fantastic Sales Manager that saw me from the beginning to the end. Very knowledgeable and very considerate. Less than an hour later I was driving my new car off the lot and headed home. That was by far the best experience I have ever had at a dealership. I will definitely be back and will always refer them to my friends and family.
Rick Roman Review - As good as it gets! - 987S
Mangold had a used car I was interested in, but I'm from the southeast instead of IL. I explained to Rick I'd need him to carefully talk me through the car's details as he was looking at it/walking around it. He far exceeded my expectations with his patient and detailed descriptions. He even texted me photographs of the areas he was describing. It's always a little unnerving to contemplate buying a car over an extreme distance like this, but a salesperson like Rick makes all the difference. I didn't end up purchasing the car just because it wasn't up to the collector condition I was looking for. I can't say enough nice things about honest Rick was to work with, though. Had the car been what I was looking for, I would've had no hesitation working with Rick. Highly recommended.
Vero Beach's Best Auto Dealership - danfla1961
I have bought many vehicles from Velde Ford.
My recent experience reminded me why. Having just moved back to town and not established a steady income yet, I took the advice of my Salesperson Keith and their Internet Specialist Sandy - and waited a couple months until I was working and settled in.
Combined with my trade in of a 2011 Ford Fiesta that was free and clear - I was able to upgrade to a 2016 Ford Fusion, with a fair price on my trade, a low down payment, lots of rebates - and ended with a payment I was comfortable with. Larry their Finance Manager is a miracle worker.
I would never shop for a Ford anywhere else.
An easy car buying experience - Blaire Denning
I came in after doing weeks of research, came in met my salesman Jacob Lahr and everything went smoothly I can't comment on any financing because I was a cash buyer. I live my car and will have it serviced at the dealership until it is time to do it all over again.
Best deal around! - Ethan
I have been searching for weeks for the best deal of a new Chrysler 300. I was talking with many dealers but Jacksons in Sullivan beat them all with the best deal. They gave me everything I wanted. I would definitely recommend them to anyone.
New Truck - ford man
Just bought a new F150 pickup from John Prater. He was easy to work with and we got a good deal. I would recommend John Prater as a salesman and Rick Ridings as a dealer.
Several issues found with pre-owned purchase - Disappointed buyer
Upon having another ford dealer evaluate my pre-owned vehicle purchased at heller, several issues were found that should have been discovered upon a thorough inspection prior to purchase. In particular, the rear brakes were not in working order. I feel this dealer compromised my family's safety and I would not recommend. Further, they were notified of this issue, and told me they would see what they could do to resolve the issue. They did not call me back, so apparently they can do nothing to improve their process. I would recommend an independent inspection if intending to buy a vehicle from heller ford.
The way autotrading should be - 85stepside
I found the car I was looking for at Mike Murphy Ford [2016 Fusion] at a good price, found Nathan Noyes very honest and easy to work with. He did everything possible including giving me a fair price for my trade, no games, no suprises and price add ons. well worth the 6 hour drive each way.
Service Center is the best.. - Lulu728
Service personnel are the friendliest and helpful that I've ever encountered. What a difference from many years of experience with another dealership across town where I felt like just a number. After buying a Ford Escape here 2 years ago, I was pleasantly surprised to find exceptional customer service on my first visit. The lounge is quite nice , clean, and comfortable with good wifi. I love getting my vehicle washed and vacuumed when I get serviced, too!
Painfree process - just a chunk of coal
Came up from Tennessee to purchase a F150. Jackson offered a great deal over the internet, deal was made and when I showed up to pick up the new truck.....everything went smoothly and quickly.
Great buying experience - Nancy H
I had a very pleasant experience with the purchase of my 2015 Ford Edge Sport. I absolutely love my car and would highly recommend Stopping in to see Doug Knazarich. He was very knowledgeable throughout the entire purchase. Thanks Doug...
Trusted dealership - Carol
Xamis Ford offers a trustworthy purchase and trade-in. All of my experiences have been professionally handled. Jim has come through for me with every trade-in and purchase. He has gone above and beyond to keep me a very satisfied customer. Matt is doing a great job following a family tradition.
Nothing but complete satisfaction every time.
too busy - makogirl
Big garage, wouldn't take you in emergency. Fancy welcome treatment but ..for the rest.. I'Ll pass.. Too big, no personal contact it looks like a big money machine.. They let me go with a huge noise ony differential.. Not happy
Rude and a rip off - John
So I bought a car from this dealership online. After driving 600 miles to pick it up. They upped the price by 1500 dollars. After a few mins of trying to work it out I just walked out. Driving down the road the dealership the manger called saying I took the keys to the car and I needed to come back or they were calling the cops and going to have me picked up. I would have never came on here and wrote a review but the owner of the dealership just called me and started to call me names and a lair, so I hung up on him and now he started to text me. So I have screenshots of this whole thing. The names and stuff he is saying to me is crazy. The dealership is mind blowing how they treat people. All I have to say is for being a man in the military knowing these are the people I fight for I can't wait for the day I'm out of the military and not fighting for low life people like this. Don't waste your time with this stealership. All they want is your money and to waste your time.
June 17, 2013 I went to Bob Dennison already approved... - ureatha
June 17, 2013
I went to Bob Dennison already approved for a 2007 Nissan Murano SL. After arriving at the dealership I test drove the vehicle. I immediately noticed a loud noise. Upon return to the dealership it was pulled into service to determine what the noise was. I was told it had something to do with a panel pushing up against the brakes. The dealership fixed the problem, although I had to pay for the repair. Having agreed to this repair at my cost I completed the paperwork and drove off the lot. After driving less than ¼ mile to a friend’s house and showing the vehicle we discovered that the rear hatch wouldn’t lock. I immediately took the car back to Bob Dennison. It was at this time I was told that the car had not received a full inspection before placing it on the sale lot. This greatly disturbed me and now made sense why the original sound with the brakes weren’t discovered. Once they inspected the hatch it was discovered that the latch was broken they wanted to have me pay for this repair as well. At this point just to drive off the lot with simple fixes discovered they refused to repair anything, if I wanted the vehicle I’d have to pay for everything myself. At this point the car can’t be driven off the lot because of the broken hatch latch that they refused to fix.
I am very disappointed in a dealership that would place a car on the lot for sale, complete the entire sale process with financing only to discover they had not been honest about having the car inspected. Not only that they wanted me to pay for all problems associated with them not completing a thorough inspection initially.
BUYER BEWARE! If you want a dealership that is going to charge you for repairs that should have been discovered upon inspection Bob Dennison is your dealership. I was fortunate enough that I was allowed to back out of the deal! Someone else may not be as lucky!
Once my deal fell through I went to another dealership I had visited earlier in the day and purchased a Lexus RX400, with an all-around better deal. I was able to get a lower interest rate on my financing, shorter term, and an additional $3,185 on my trade-in vehicle, plus lifetime Powertrain on all their vehicles (free), did I mention GAP insurance was included and my note was only $10 more than the Bob Dennison transaction!!!
I would never purchase a vehicle from these dishonest crooks who try to pass on their neglectful mishaps to unsuspecting customers and have absolutely no problems doing so.
If you do decide to roll the dice with Bob Dennison Ford – Bloomington I’d suggest taking it to be fully inspected to ensure there’s nothing wrong with the vehicle that’s not outlined in the CarFax. They are not worth the time, headache they put customers through. BUYER BEWARE!!!
Experience with service personnel Geo and Doug were very... - pozzie_ken
Experience with service personnel Geo and Doug were very friendly and customer first attitude. Both answered questions, I asked accurately and promptly. I was provided a loaner car for extended work length and contacted on work progress saving a phone call and not wasting driving miles back to the dealer.