My first REAL car buying experience - Bradleygustin
So, on Saturday 4/22/2017 I bought my first car, my first REAL car. I am 47 years old and have driven "beater" cars all my life. My salesman, Donnie Lattimer, was absolutely amazing...great guy and very conscience of the feeling I had about buying this car (a 2015 Chrysler 200).
After prequalifying the process was quite painless, exciting and he took all of the anxiety out of the process itself.
Olathe Dodge is the place to go if anyone needs or wants a new car...they will always have my business from this day forward
Thank you Olathe Dodge.
Excellent experience with Chris Jones - kanter
Chris Jones did a great job. He is knowledgeable and provided excellent, efficient service. We appreciated his professionalism and he honored his commitment to make the sale quick and painless.
Very Professional yet laid back - Owner of Their First Ford Explorer
Aaron Blaylock was very professional and I would defiantly recommend him to anyone looking to purchase a vehicle. Aaron was very pleasant and straight forward. Would defiantly buy from him again.
Excellent!!! - DC3
I just purchased a new vehicle from Marshall Motors and Rick Rein and his sales manager were just simply wonderful to work with!!! From start to finish Rick made it an easy and enjoyable experience. If you are looking to buy a vehicle new or used I would highly recommend calling Rick Rein!!!
Dr. Kevin R. Davidson
Phenomenal - Fish
I was absolutely amazed at how efficient everyone was.
It was the best buying experience I have ever had.
Thumbs up too all of you👍
Justin thankyou for all your knowledge on my new Toyota
Top Reviewed Specialists At This Dealership
Good price - got my price guy
My wife and I bought a 2017 Ram 1500. We drove 40 miles to Speedway because they had the truck we wanted, Thanks to Phil and Kyle for the deal and help to get it. Final outcome good price ,great truck, everyone happy I hope.
I came here with a friend of mine and was blown away - tylerdbest
I was handed to Maria Royal and she found the perfect car for me in a matter of seconds. Service was excellent. Patient and understanding of my decisions and helped me the entire process. I would definitely come back to continue servicing with staff.
above and beyond - Christina
the team at Davis Moore listened to my requests for a new vehicle and worked hard to get me the most for my trade and into a new car with the payments I desired. Great group of people, I would most definitely recommend them to anyone looking for a new or used car.
service is great, new generation of sales people not so much - Marilyn3
I had a fabulous experience with Schrams several years ago when I bought my Caliber and have been a faithful customer of their excellent service center ever since. I would recommend their service center to everyone!!!! Unfortunately the same cannot be said for the new generation of salesmen there. If you go there for a vehicle my recommendation is that you only deal with Brady or someone who's worked there for several years. Due to unforeseen circumstances with a deer, my car was totaled so naturally the first place I looked was at Schrams. They had an older model Sebring convertible on their website and even thought I knew realistically it wouldn't be reasonable, I love convertibles so I went to see about it. I didn't know the 2 salesmen who where there and when I explained my situation and my need to find a car quickly, they informed me that car wasn't available. Then, without asking any questions about why I was interested in that car, what I was looking for, or even how much I was looking to spend, Vincent Arguelles, looked at me and said the only car he thought they had that would "work for" me was a little Ford Fiesta out back but it was a "great little car". Perhaps the right thing to do would have been to call Brady the next day and give them the chance to make it up to me but I didn't feel like being patronized so I went elsewhere and bought a very nice Mitsubishi Outlander Sport. So Vincent, not only did your condescending & patronizing attitude cost you a decent commission, you cost your company a customer. You should probably work on your people skills. So my review is this, in my opinion, as long as you work with the staff that have been at Schrams for several years, you will be very satisfied and have a much better experience and most likely get a better deal because they really believe in doing the best for their customers, the next gen I'm not so sure about..
Business Development Manager
Good staff,good service!! - Camaro
Sales personal were friendly,efficient and great at customer satisfaction!
Dilshan worked hard at getting me the vehicle I wanted,followed up with good insight and customer satisfaction.
respectable & knowledgeable. - mark ross
Great overall experience. Had to travel out of town to find this and they even delivered the vehicle to me. Wish I would have done my homework to learn that the car was not satellite ready as Mazda put fake SAT buttons in their vehicles for many years.
Great experience - Harley Pat
I've been a long time Dodge customer, and a repeat customer to this particular dealership, even before moving to the new location. Fred Leatz was by far the best salesman I've dealt with to date. He was great to work with and made this experience enjoyable. The overall selection on the lot was also great. It's nice to be able to stop at one dealership and have a large selection to choose from. They were also very helpful making sure the truck had all of the features I wanted.
2 different prices advertised ,wouldn't honor the lower one - Scott
Quit false advertising. Has cars listed and sitting in places that say one price but when when you want to buy the price they try to sale it at is higher. 50% more in my case. Don't waist your time like I did .
Buyer beware - Jewliat
My husband and I drove 3.5 hours to purchase a car from here. What a terrible experience.
We already had financing in order so we thought things would go pretty smoothly. The sales person was hung over from St Patrick's day celebrations and made it a point to tell us multiple times. He was not knowledgeable and when we asked him questions he became very annoyed with us.
He did not enter both of our information resulting in a higher interest rate and payment. We has to call someone else over to figure out why. And then on top of that they ran our credit even though we already had financing in order. This resulted in THREE extra dings on our credit report.
About half way through my husband and I decided we were fed up and ready to go elsewhere. The finance manager was great and finished the process as smoothly as possible. If not for that we would have left.
Upon getting home my husband discovered a small bolt shape hole in the bumper. We didn't notice this at the dealership due to the car being dirty when we test drove it. It never crossed our mind to reinspect the car after purchasing it. We thought we were purchasing from a reputable dealer.
Part of our deal included a we owe you a key. Our local dealer called and left multiple messages for payment on that after they cut the key. We could have been stuck with that expense or had to leave the car at that dealership until they paid.
The dealership did not include the id/od inspection required to title the vehicle since it had an out of state title.
Overall we were very disappointed and dissatisfied with our purchase. We should have followed our gut and went elsewhere. Buyers beware. It would have saved us unnecessary hassle, time, money and explaining what being hung over is to our ten year old.
Excellent Service - Mwilson6
Had a check engine light for a code I had fixed in another state. I brought it in and had some warranty work that needed to be installed that I had tried to get done local in GA, but it was going to take 2 weeks for them to get to it. They were able to get the warranty work done in less than 2 hours and it cleared the engine code so I could travel safely back to GA without any problems. I'm am very grateful and thankful for the team that was able to get my vehicle in and fixed without any added stress for the holidays.
Worst Experience Ever - KL
We normally do not write reviews because my wife and I both believe that mistakes can happen and communication is important but we decided we needed to warn people about this dealership and that it is very important that you look elsewhere for vehicles. Our salesman, Larry, was very nice and willing to answer anything but after Larry than all xxxx breaks loose. We ordered several items for our truck and we sat through Darin's explanation of the warranties and purchased extra but once situations began to arise all of a sudden we are told "it's not covered" so now we have been lied to. We also ordered accessories for our truck and after finally 4 weeks we make the 2 hour drive to Kansas City only to find out the accessory was completely wrong and instead of making anything right they are all busy pointing fingers as to who did what wrong. This has been an absolute nightmare and if we can help anyone from having to go through the xxxx we have been through than please honor this review and go somewhere else.
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
very pleased - Chrysler300
Bought a 2014 Chrysler 300 from this dealership recently. very good car, and the staff was very helpful and friendly. I would recommend this dealer to others!
Return customer - BIG RED
This is my 4th used vehicle from Parks Dodge, Chrysler. I had a wheel bearing issue after having the truck for almost 2 months. I was a little worried that it might take a while to get it looked at and cost a lot of money. I contacted my salesman DEVIN and he took the time to get me in touch with the service department to get the truck looked at within a day. For a salesman to take the time away from his everyday sales to keep a current customer taken care of is priceless. Although I was not happy with the fact that the truck had locking lug nuts with no tool to remove them and after I bought the truck I mentioned this to the sales manager and the response I got was to go buy a new set and Parks will remove the old and put on the new one that I have to purchase. Not cool but that is minimal.
Unbalancing Tires - Love my RAM
Like a rock head I fell for the sales pitch of needing the tires on my RAM 1500 balanced. It took forever as the balancing machine at the RAM location was out of service so they had to take the tires over to thier Nissan location to balance. Upon driving 15 miles home I had to pull over due to vibration. I discovered that the lug nuts on the front two tires were about to fall off. I know and do retorque them after 20-50 miles, but it was obvious this had only been finger tightened. To top it off the balancing work they had done did more harm than good as I had a slight wobble at high speed that I didn't have before. The dealers response to my problems was, were are sorry, give us a call in a week or two when our machine is back.
Purchased Used vehicle, NOW needs new engine - bb0329
My boyfriend and I had found a truck at Bolton that he really liked, so we drove 2 hours to look at the truck, after test driving and getting a carfax report and Gary explained that they had checked the car and had replaced a ball joint & a couple of other things maintenance wise, but other than that was a good, reliable truck. That same day the engine light turned on.. assuming it was something small, or nothing at all, just that it need to be turned off we took it into a local ford shop to get looked at. We found out that the engine needs to be replaced, costing just about as much as we paid for the truck. While i understand it is our responsibility of purchasing a vehicle, it feel as if we took all of the precautionary options other than having a mechanic look at it, but we were far from home. We feel like we were lied to & pretty upset none the less. Now we're out the money we had for a nice truck, and without a truck for now. very displeased.
Marla went over what we wanted and what we were wanting... - cristalhill
Marla went over what we wanted and what we were wanting to spend before she showed us any cars and then after that she showed us what would be in our price range. When we decided the car we liked she helped us start on the paper work and since my mother, who cosigned for me, lives 500 miles away they mailed her all the forms she needed to fill out so I did not have to worry about getting them to her. Even though the dealership was busy and Marla was busy she took really great care of us during the whole process from the time we walked into the dealership until we walked out with our new car, and she made sure to schedule a free car wash for me since their detail person was already gone for the day.
On 1/14 I made an appointment for 8AM 1/18. They said the... - Kenny Lehman
On 1/14 I made an appointment for 8AM 1/18. They said the Ford computer system was down. At 2:45 they say it was still down. I find this hard to believe. I called and was told the service Dept would return my call. One hour later I called and they said come in Mon PM. I said I would be in at 8AM. I am not a happy person. Everyone says since I didn't buy it there they don't really care. 2011 Ford Edge. They wouldn"t even give me the number for Ford. I purchased other vehicles there so I have been a customer in the past. This is not a good way for me to be a customer in the future.
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