very fast - keith w moore
my last review my son did that..very sorry.....it was very fast and pro,very friendly and great cars,the salesman tommy was one of the best,thanks
2003 chevy silverado - Greg 03 chevy
Found this truck on line. After speaking with the sales person, Shonte, it sounded like what I was looking for. Shonte was very informative and friendly. I decided to go ahead and purchase the truck basically sight on seen. I spoke with the finance manager, Mike, and confirmed everything and the truck was shipped, free of charge by the way, not many dealerships do that. After receiving the truck I took it to my mechanic and it had one issue with the front end. I contacted Mike and they agreed to cover the cost of what needed fixed. Great customer service and a quality dealership.
awesome! - airica86
the whole team made my buying experience great but also they follow up with me! not just a sell! great atmosphere and wonderful team of people willing to work to get the best deal possible
Intimidating xxx wipes. Rude. No customer service at all - Unsatisfied
Bully tactics. Kept waiting for three hours. Six trips due to incomplete paperwork. Totally unorganized. I won't waste my time here again. Incompetent boobs.
It's all sunshine and rainbows until something goes wrong - d3plus
We purchased our 2014 Fiat 500L in Nov 2013. Everything was fine up to the first oil change. It took the dealership all day to do a simple oil change. When I retrieved my car and drove home I noticed as I walked away that something was hanging underneath the car. I inspected the underneath to discover the skid plate that is "loosened" to do the maintenance had not been replaced after maintenance. I return to the dealership and again took hours for this to be completed. I gave the dealership the benefit of the doubt several more times, should have gone somewhere else after the second time, but to no avail this simple protective cover stumped the department every time my Fiat needed an oil change.
The next issue I had was with the license plate lights. I explained to my advisor the computer would tell me the light was out. I would get out of the car check the light, tap the lens cover it would come on. I allow them to investigate it. I get a phone call and said advisor tells me it's a burned out bulb and proceeds to charge me $32 to change a bulb! I explained to him as politely as I could that I did not ask you to change the bulb as there was nothing wrong with it. This same issue kept occurring until I insisted this is under warranty, as I had only had the car less than 6 months. It took them over a week to fix this issue because the dealership doesn't have a dedicated Fiat mechanic or replacement parts on site.
The last issue and the reason I will not go back to Chris Nikel. I take said car in for scheduled oil change. I get a call at the end of their business day that they have lost my keys! They proceed to tell me they can't re-key my car because they don't keep replacement keys for the Fiat. What? Are you kidding me?! The keys have to come from Corporate. To make this very long review short, I know too late, after 2 weeks of calling everyday and getting the run around, it took me telling them that if they did not get my key I'm taking their loaner car to Florida in 2 days for two weeks and I will not be paying for any mileage (it was my vacation planned way in advance). A miracle happened the next day! Mysteriously overnight a replacement was located!!!
Now, I would not recommend their service department for anything but it's inevitably your decision. You may get lucky and have exemplary service. I hope you do.
River Autoplex evaluation - firstname.lastname@example.org
I was going into buy a 2500 truck and looked all over Missouri (my home state) and really didn't like what anyone had to say. Looking at the internet in several states I found the truck I was looking for at price I could afford at Riverside Autoplex in Muskogee Oklahoma. While it was a 4 hour drive I was able to save several thousand dollars from anything that I found in Missouri. Overall experience with Riverside Autoplex was good and Faith was a nice friendly voice from the beginning that started me thinking positive thoughts of the dealership. Rick was the main person that I dealt with and he worked hard to get me the truck that I wanted at the price I wanted and actually got me more truck than I thought I could afford. The truck is beautiful and has a lot of options that I would not have ordinarily went in for but, what's not to like. Being someone with pretty good credit I was able to get the truck at a price that was less than tucks I looked at that were used. Reece was our sales person and worked with us through the test drive, paper work and finale credit check. Mario had everything ready in the finance department and we were out the door in about in 3.5 hours with my new truck headed home to Missouri.
One unusual circumstance with my deal was my trade in. It wasn't running properly and I didn't want to drive it the four hour drive to Muskogee so, the dealership was kind enough to sell me my new truck with the trade in value on the paper work and I was able to use my new truck to tow it back down couple of days later.
A few words of criticism however, things were missing off the truck and had to be ordered to get those things. Thankfully Rick got them shipped to a dealership in Missouri so I wouldn't have the drive back. Secondly, the detail crew sent me out on a four hour drive home with the tires low on air and lastly, I've never bought a new truck or car where the dealership didn't start you off with a full tank of gas, these guys gave me about ¼ tank. No deal breakers however and I would happily buy another truck from them if the circumstance were right.
God Bless and keep up the good work Riverside Autoplex of Muskogee. :)
2014 Ram 1500 - Hops1129
I was in no hurry to buy a new truck and I've been looking at different lots for around 6 months but couldn't make a deal. My credit is in the 700's but I've walked in all of them with my jeans tucked in my boots a dirty shirt and a greasy beard. The salesman was a guy named Chance. They were very respectful to me personally. We came to an agreement and later I seen they were also very honorable. I would highly recommend the new South Point team.
Bad treatment - Purcell7766
We were not showed the inventory of cars. They tried to sell us one particular vehicle. As our salesman was talking to us, another salesman was trying to sell the same vehicle to another customer.He priced the vehicle for around $6,000 over the blue book value of the car. Then he used our trade in vehicle and a voucher that we got in the mail and said he was bringing the car down in price to meet the Blue Book value that I told him I looked up.. during the visit we were switched from 1 salesman to another. My husband noticed some things broke on the car everybody was being shown he said it looked like that car probably was in a wreck before. The mailer we received in our mail showed we had won something, which was just a scam to get us to come in. We left with a $5 Walmart gift card and no vehicle from them. I will not go back and I will try to inform all my family and friends so they don't go there either.