Great Customer Care ends with dream vehicle - sexygrannyof 7driving#chrysler200#lovingit
I went into the Bob Moore Chrysler Dodge Jeep Ram of Tulsa and I was greeted with smiles from all the employees and respect but my salesman was Mr. Ant'Juane "Peanut" Baul. This young man took out time, he listen, asked me a few questions, showed me what was available; listened to me some more with utmost respect,. Then he went to work, he found just what I wanted and asked for. When I say this young man put his customer first he does and within his power he works on your behalf. He works hard to earn your respect and your trust.
When he asked me to test drive a certain vehicle it was his first suggestion, which as a woman I turned him down, but when I say I drove that Chrysler 200 - 2016 off the Bob Moore lot, my goodness, I feel in love hard. Yes, after that first test drive I knew it had everything I wanted and more. I am proud to say I purchased it and I still in love with, good drive on the highway, smooth drive, large trunk space, looks like a foreign car so it looks as if you spend way more than you did. It has all the new tech items inside and the mileage on this one is beyond wonderful. So I would recommend this vehicle to anyone.
So yes, I recommend the Chrysler 200, but more importantly I recommend the care you receive when you in the market for a car to go to this dealership and call on Mr. Baul , you will be glad you did! He is the best!!!!
Unprofessional Sales Staff - Kezrms
Went to look for a used car for my son going off to college. Was greeted by a young man that took us inside to find a list of cars that met our criteria. The cars he found matched our criteria but were complete junk. All of the cars were dirty and had not been cleaned up. Found one car that we were interested in and took a test drive. During the drive the young man used more F bomb's than Kevin Hart.
We ended up going next door to the Honda dealer and buying a better car with a professional sales staff.
Great experience - Lois
Bought a new jeep from Roberts. They were awesome to deal with . Fast service not pushy called and checked on us numerous times after the sale. I would definately return there and recommend them to others.
It's all sunshine and rainbows until something goes wrong - d3plus
We purchased our 2014 Fiat 500L in Nov 2013. Everything was fine up to the first oil change. It took the dealership all day to do a simple oil change. When I retrieved my car and drove home I noticed as I walked away that something was hanging underneath the car. I inspected the underneath to discover the skid plate that is "loosened" to do the maintenance had not been replaced after maintenance. I return to the dealership and again took hours for this to be completed. I gave the dealership the benefit of the doubt several more times, should have gone somewhere else after the second time, but to no avail this simple protective cover stumped the department every time my Fiat needed an oil change.
The next issue I had was with the license plate lights. I explained to my advisor the computer would tell me the light was out. I would get out of the car check the light, tap the lens cover it would come on. I allow them to investigate it. I get a phone call and said advisor tells me it's a burned out bulb and proceeds to charge me $32 to change a bulb! I explained to him as politely as I could that I did not ask you to change the bulb as there was nothing wrong with it. This same issue kept occurring until I insisted this is under warranty, as I had only had the car less than 6 months. It took them over a week to fix this issue because the dealership doesn't have a dedicated Fiat mechanic or replacement parts on site.
The last issue and the reason I will not go back to Chris Nikel. I take said car in for scheduled oil change. I get a call at the end of their business day that they have lost my keys! They proceed to tell me they can't re-key my car because they don't keep replacement keys for the Fiat. What? Are you kidding me?! The keys have to come from Corporate. To make this very long review short, I know too late, after 2 weeks of calling everyday and getting the run around, it took me telling them that if they did not get my key I'm taking their loaner car to Florida in 2 days for two weeks and I will not be paying for any mileage (it was my vacation planned way in advance). A miracle happened the next day! Mysteriously overnight a replacement was located!!!
Now, I would not recommend their service department for anything but it's inevitably your decision. You may get lucky and have exemplary service. I hope you do.
Gabbie is awesome! - FernMountainPhoto
Gabrielle is one of the kindest people I know. She is helpful and just amazing. At work and away from work she is the same person-amazing! Awesome doesn't begin to describe her. If you are shopping for a new vehicle, go talk to Gabbie! She will take care of you!
Worst place ever to get maintenance work done - Dannyp1234
I scheduled my 2015 ram 1500 last week. I dropped my truck off sunday night it was scheduled for monday morning. My truck didnt make it into the shop till Wednesday afternoon for back up camera and a oil change. My truck has 32000 miles on it and i have the platinum warranty on it and they said it wasnt under warranty because it looked like the wires were pulled out so i paid 305.00 to get it fixed and when i inspected it after they just put it in and left it hanging didnt zip tie it back in and they didnt do my oil change so now i have to take it back to get that done. This is the worst service i have ever had expecially when u pay almost 40000 dollars on a brand new truck. I will be taking my vehicle to a different dealer from now on and ill never buy a dodge vehicle from southpoint again
Bad treatment - Purcell7766
We were not showed the inventory of cars. They tried to sell us one particular vehicle. As our salesman was talking to us, another salesman was trying to sell the same vehicle to another customer.He priced the vehicle for around $6,000 over the blue book value of the car. Then he used our trade in vehicle and a voucher that we got in the mail and said he was bringing the car down in price to meet the Blue Book value that I told him I looked up.. during the visit we were switched from 1 salesman to another. My husband noticed some things broke on the car everybody was being shown he said it looked like that car probably was in a wreck before. The mailer we received in our mail showed we had won something, which was just a scam to get us to come in. We left with a $5 Walmart gift card and no vehicle from them. I will not go back and I will try to inform all my family and friends so they don't go there either.