Hassle Free Car Buying Experience - Bhamarsd
We were searching for a new car for a few months to replace our existing Toyota Corolla. We needed a small SUV and went about test driving almost everything in that segment. We were really impressed by the usability of Acura RDX along with the luxurious feel and not to forget impressive tech and safety features. Once we decided this is what we wanted, we did try several dealerships in SoCal. However, Hooman at Weir Canyon was the most straightforward and very upfront about everything. I had emailed him specifically about a particular color and a package. At that point, only he had that car available in the entire SoCal. Despite that he gave me the best price that was lower than any other quotes i got from other dealers. And there were no negotiations. We then drove to dealership quite late on Friday night and Hooman was very helpful to explain everything and have another test drive to make sure we were not making a wrong decision. He gave us the best rate on financing as he had promised in the email and same price with no added extras and no pushiness to buy extra dealer add ons. Both parties were honest and upfront about everything. It was no brainer to get our car deal finalized from this place. Overall a very good have free experience and Hooman made it very easy. If you are looking to buy Acura, just call it email Hooman and save yourself some previous time and money from his deals.
Highly recommended - kay kim
I knew exactly what I wanted on my new RDX.
and i called Ken French he was great every quation i have he gave me all the answer
and thank you Ken
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
Top Reviewed Specialists At This Dealership
Mike Stepp is awesome!! - Maureen Collins
Mike made car purchasing experience stress free. Great guy!! I would recommend to my friends and family who are looking for an honest sales guy.
Awesome experience!! - xcherriex112
Mike and Alex really took care of me, and made sure I was getting what I really wanted. I leased an Acura at the same dealership in Cerritos 2 years ago, and Mike actually remembered exactly what year and model my previous car was, so that was pretty impressive!! Overall, it was a smooth ride and experience.
Great, as always. - L
Very accommodating and helpful staff. I always know I can count on them. They worked around my schedule to get my car in for service.
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
3 weeks later, the manager drove to El Segundo and repainted the scratch, with a rental, so I gave them 3 stars instead of 1, I would honestly gave them 3.5 but not with this system.
Internet Sales Manager
Weir Canyon Acura