Exellent services - Mauvergara
Exceptional Sercvice of Jhon Mack and Lorenzo Alongini - A Happy Customer
This was my first visit to Acuera. Jhon and Lorenzo has provided exceptional service 100% of the time.they are so helpful and respectful. No pressure. From the test drive to the purchase of my car Thanks
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
low key, but truly helpful... - jimlugenbeel
Fernando Coronado greeted me on arrival, and was very knowledgeable about their dealership and products. He was very helpful and insightful. There was no pressure or forcefulness.......
the best buying experience - nahid
Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.
excellent customer service - grambo
I have worked with Gary Haskill before. I have never met anyone with as much commitment to customer service as Gary. He's the hardest working salesmen I have ever encountered - he will go the extra mile for you. Timothy Main and Tony Montemorra did an awesome job as well with the negotiations and financing. Overall a great experience!
Excellent service - Claireneli
Loved this place. The staff was amazing. My salesperson was very knowledgeable about all the cars he was showing me. He made sure I was able to see every car and not pressure me into getting something I didn't want. Will go back in the future.
Excellent Service - dealerratermademe
Service was excellent. Clear communication and clear customer care. I have dealt with another Acura dealership which is more convenient to me and their pricing and attention to service was not close to what Thomas' offers.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Internet Sales Manager
Weir Canyon Acura