An excellent purchasing experience - Cdeguzman
If you are having doubts about driving far, it is all going to be worth it. Mr. Hooman Keyvan did an excellent work in assisting us purchase our 2017 Acura MDX. He undoubtedly got his job down to a craft all his own. This gentleman's professionalism reflects his love for his work, he is extremely knowledgeable and was very accommodating. He took all the time and effort to explain all the things we needed to understand about the vehicle's function. My husband was already sold in purchasing the model coming in the dealership, having watched dozens upon dozens of videos researching about it, but Mr. Hooman's "walkthrough" with this technologically advanced model is just superb. Not only that, He made sure we got the lowest price for it compared to any competitors and the best deal there could possibly be. And as if all of those were not enough, he drove the vehicle to our place (at least a 45 minute drive) since i cannot drive because I left my eyeglasses at home. That was past nine pm, way over their business hours! Now, THAT is some EXCELLENT customer service. 5 stars all the way! For going above and beyond expectations--Thank you sir! You deserve a deal every time you get an inquiry!
Excellent - Susan Brunick
Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I was dreading into a pleasant and memorable event. As a matter of fact, the entire staff was professional and courteous. Haven't serviced the car yet so I can't rate the service department at this time but I'm sure I'll have a glowing review to share in the future.
Ron Andrews is the best - Jhd757
I just purchased a beautiful 2017 Acura RDX. I sent in an email, Ron Andrews promptly responded with all the information I requested. The price for the vehicle was best out of three dealerships I researched. Ron said he would have the car parked out front waiting for me. It was the exact car we discussed. Ron made the whole transaction go smoother than I thought possible. I recommend Ron and this dealership to anyone who is looking for a quality car and a great buying experience.
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Excellent services - Mimi Khong
I found this dealer location online and come over to looking for an used Acura TL. Donald Phillips, a sales consultant, came out to help us. He is a excellent sales consultant. We ended up to buy a new 2016 Acura TLX. We're very happy with the services. I highly recommend this location and sales consultant, Donald Phillips, with his excellent customer service.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Do not come here - Visitor
Bad experience. Dont buy a car from here. Be careful how they run your credit report. Make sure you visit other dealerships. I went to Weir Canyon and it was the best experience.
Great! - HLozano
Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away
Internet Sales Manager
Weir Canyon Acura