GREAT EXPERIENCE AT WEIR CANYON ACURA - CHARLIE LEE
I have been searching and visited few dealers before I went to Weir Canyon Acura.
Hooman was very knowledgeable and courteous. He gave the best offer that no dealer provided.
I have no doubt that I got best offer ever. Soon I will be coming to get my son's car.
Excellent - Susan Brunick
Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I was dreading into a pleasant and memorable event. As a matter of fact, the entire staff was professional and courteous. Haven't serviced the car yet so I can't rate the service department at this time but I'm sure I'll have a glowing review to share in the future.
10 years (and counting) of awesome service! - Aprils07Vue
I have been coming here since it was Saturn back in 2007 and I purchased my SUV from them. I love this place, customer service is the best! John Crook in the service dept has been helping me all these years. The other guys have also helped me and are just as awesome! I'm very picky about my car and I only trust Acura of Riverside to work on it. I would give this place 10 stars. Thank you for ALWAYS being AWESOME!
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
No such thing as 1st time quality - Poor Service from Cerritos Acura
Each visit for mechanical service and repairs has required a second visit to either make the proper repair and fix the issue or to fix a second issue caused by the technician.
After replacement of my bluetooth unit and battery I discovered that the voice navigation was now only static noise. Returning to this dealer a week later to have them fix the voice navigation issue I receive a phone call 6 hours later telling me there is no issue. When I arrived to pick up my car I learn that instead of reading that the voice navigation was not working properly the tech instead checked the recently replaced Bluetooth. The customer rep, who didn't bother to read the service request, then states I said the Bluetooth was malfunctioning. When I read the repair order to the rep she then says she read it. Clearly, this was not the case.
Rather than looking at the repair history of my vehicle over the past few weeks and making sure all the electrical work was completed properly they recommend removing the navigation unit and sending it out for repair which alone would cost $630 whether or not any issue were found. Ultimately, I felt this was the wrong course of action when they were not willing to perform even the most basic analysis or diagnostics or even consider checking the electrical work performed over several visits to fix necessary issues and issues of their own making through poor workmanship or poor training. Rather than allow them to make any further improper repairs or cause any further harm to my vehicle I chose to remove my car from the dealership and find a qualified mechanic,rather than an inexperienced technician, to correct their mistakes.
Excellent service - Claireneli
Loved this place. The staff was amazing. My salesperson was very knowledgeable about all the cars he was showing me. He made sure I was able to see every car and not pressure me into getting something I didn't want. Will go back in the future.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Great! - HLozano
Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away
Internet Sales Manager
Weir Canyon Acura