Wonderful car buying experience! - mimi
Hooman Keyvan made our car buying experience very pleasurable! He walked us through the process and showed us all features of the car, answering all our questions along the way. I would buy from Hooman again and will recommend him to my friends.
Great total customer experiance - Roger1972
I have bought many cars in my life and have all kinds of experiences from good to bad. Ever since I began doing with Ron Andrews the service he provides me and my family nothing less than par excellence.Anyone in the market for a Acura must go see Ron for the best service and price.
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
Engaging experience - NacxitAMG
Came in with a list of expectations for my next car and Acura catered every single one of them. From the friendly and professional attitude of Anthony Diaz (Sales Rep) to the detailed review and hands on experience of test driving some vehicles, I would definitely choose Acura as my next car dealership.
One Stop Shopping! - Youngk
Are you in the market for friendly no haggle service with a smile? Look no further than the best - Gary @ Cerritos Acura - one stop car shopping!
Service due - GeorgeMDX
My MDX was due for service, Alan set it up kept me in the loop of what the car needed done, got my approval and car runs like a champ and is ready for summer road trips.. VIP service from Alan!!!
Great Service and follow up - TheHoag
this was my first Acura purchase and I was completely overwhelmed by the great service I was given. The sales dept is top notch. Not pushy or aggressive and very knowledgeable. Chris Dunham was the boss man and he came and greeted me like I was a longtime friend. The sales people (Michelle and Steve) that assisted me were great. I didn't spend all day there and I was off in my new NSX within a few hours. Thanks a lot guys, you are the best!!!
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Internet Sales Manager
Weir Canyon Acura