Amazing experience - Brittni
Rene is super knowledgeable and delivers amazing customer service in the most professional manner. Working with Rene makes servicing my car a much more pleasurable experience!
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Why can't I ever schedule my service appointments here? - kimbashoe
I recently bought a CRV and when it's time for an oil change or service, my local dealership is always booked. Many times I only need an oil change, but not once have I called and been able to get in on the same day or a couple of days beforehand. I've switched to Steven's Creek Honda because I'm tired of being told that I can't go to my local dealer. Something needs to be done about being able to provide service to local customers.
The best car dealer for years - Hondacivic
Come to see Mr. Vinh he is friendly and honest in helping us select the right car with good rate good price
Our family always go to him for over ten years now
Thx so much Vinh
Excellent Customer Service. - saturdaycrv
I was given Nick Doshi's contact information from the Santa Clara County Credit Union car sales representative and within a very short period of time was contacted by Nick. I told him that I was interested in purchasing a 2017 CR-V Touring model molten lava color and within a few days Nick was able to secure the vehicle and arrange a test drive. I purchased the car immediately without any problems or delays at a fair price. I found Nick to be very responsive, helpful, knowledgeable, and friendly. Excellent Customer Service !!!!!!!!!!!!!!
Full of BS... don't waste your time - Dublin Honda
I stated the color and the specific configuration I was in the market for --> I was looking for a 2017 Honda Civic EX-T w/Sensing, Rallye Red. I got a call from a salesman calling himself, "Elvis." He told me he had the exact model & configuration I was looking for and that he was going to give me a price on the vehicle that was below the Invoice Price. He told me to bring in the Price Quote from the other Honda Dealership and he would "match" it.
Once I got to the dealership, it took 30 minutes to find "Elvis." My wife and I had to wait for him in the lobby. While we waited, they sent in another Salesman to "take care" of us. We told him we came in specifically because Elvis told us he has the car I wanted.
Not only did we waste out time waiting for "Elvis," the car I wanted was not even in the dealership lot.
Elvis is the classic example of why vehicle salesmen are regarded as lying xxx. This person IS DISHONEST and DISREPECTFUL.
I will never go this dealership again and I have already advised friends and family to stay away. A ONE STAR rating is too high for such a despicable dealership.
Sanjayforced to purchase warranty and car alarm for $3785.00 - honda_buyer
Finance guy Sanjay forced to purchase warranty and car alarm for $3785.00. Sanjay deceived about manufacturer warranty that it will not cover honda sensing after 1 year. Also said car alarm will be free after discount,but it costed $995 and warranty costed 2785
Honorable Sale's department - Iris
I bought a brand new Honda Civic LX-P at Honda of Hayward over a week. The brake light cover at rear window was half fell off. I thought it's a bad design. It blocked my view and red light flooded all over rear window. I realized it's a defect until tinted window shop told me. I then drove to the Honda of Hayward and addressed the issue. They just pointed me to the service. I drove there and they said I needed to make an appointment. It's one of recalls for this model. I drove back home and called America Honda. They conformed that it's one of the recalls and the dealer should fix or notify the customer before sell it. At this point, I am so pissed off. I wouldn't buy this car if I knew it at first place. I buy a new car because to avoid any headache. I called Honda of Hayward sale's department. The woman answered the phone and I haven't finished my issue. She just forwarded me to the service department. I called back again to ask to talk to their manger. She then told me that they were in the meeting and couldn't answer my phone. We as a customer could return the common good if it's defect. Honda of Hayward is not honest to sell a defect car and failed to notify the customer. The worst of all they have zero care and effort to correct their failure, not even an apology. I will continue to report their bad business practice until my issue is seriously treated. They waste my time and money. I regret to buy a car from this dealer and will not recommend to any of my family and friends to buy cars from them.
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.