I love Capitol honda is good service - Davidg
Mr tom loi is my saleman he is so frienly and good service i buy a brand new 17 odyssey from him i love my van thank you tom loi
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Buyer Beware! Damaged vehicle with horrible customer service - mrbill
Purchased vehicle only to find out a few weeks later, they didn't disclose some serious body damage and repair. Which I discovered was made through their own service shop! That inferior repair is now cracking and entire side of the vehicle needs to be repainted. Contacted both the GM and sales manager but was completely ignored with no offer to make situation right. I'll definitely be looking elsewhere for my next Honda and suggest avoiding them at all costs.
Great Experience So Far - Snapster
Recently Purchased a Honda Accord, the price and service both were great. The sales person Khosal Sherzad was very friendly, professional and helpful. Would recommend Larry Hopkins to anyone trying to buy a Honda car.
Honda Hayward Service Center Excellent Service! - Swanlake0730
Leased a 2017 Civic. Two days later, the A.C. was blowing hot air, worst is it was during the triple digit weather ! Jorge Lopez took care of the issue, in two hours, I have the A.C. working efficiently. Kudos to the Service Center peeps ! I'm not so happy with the dealership folks. They should have told me of a potential issue or could have done a more thorough inspection before turning over the vehicle.
The best car dealer for years - Hondacivic
Come to see Mr. Vinh he is friendly and honest in helping us select the right car with good rate good price
Our family always go to him for over ten years now
Thx so much Vinh
Thanks Gwen at Anderson - brooks
I bought the popular Honda CR-V yesterday from Gwen, Anderson Honda's internet salesperson. She spent an hour the day before yeaterday with me showing me various cars and exactly how the systems worked. She spent another two hours yesterday voing through that information for me and mu husband. She never pushed for a sale but did make the car easy to buy once we decided and then spent time personalizing all the car settings for me. She offered to give me another tutorial after I had been driving the car for a week if I had any questions. What great service! I also had a choice of a number of colors and models to choose from.
The sales men were not honest with us . - Ghada N. Fayez
I bought a used car from Honda Dublin and the sales were not honest with us first situation the car was so expensive than the market value and the second situation they hinted the other keys and they said , we have one key in this car , they felt we will cancel then brought the other keys , we wanted to return the car because the price so high than the real value and they refused and they said we will call the police for us and we tried to talk with the big boss , they prevent us . Really , they are not honest with the customers . I am not recommend any one to buy from this branch .
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.