Amazing experience - Brittni
Rene is super knowledgeable and delivers amazing customer service in the most professional manner. Working with Rene makes servicing my car a much more pleasurable experience!
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Great deal and very professional - vvedula
We purchased a used Honda Accord and the sales person, Luis Garcia has been very professional and helpful in providing us with a great deal. I have to mention that Luis has stayed afterwork hours on his day-off to deliver the car in excellent condition despite his girl friend being ill. The Manager was also very professional during negotiation and we are extremely satisfied with our buying experience. We strongly recommend anyone looking to buy a car to visit Larry Hopkins.
Worst experience ever! - Mdwfamily
The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, payment still has not been reimbursed.
Satisfied Customer - OLDIE BUT GOODIE
My old Honda is running great once more. They took care of all my requests and the price was reasonable. Thank you Honda of Hayward.
Frustrated! - Maria S Cisneros
We bought a 2017 accord, beautiful, elegant ....piece of .....not even 3 months and all the lights came on ....took it to get serviced and they said I call you tomorrow , it's been almost a week and the car is still at the service place...the Rick at the service dpt. said it is the head and can be 1 or 2 or 3 weeks , he doesn't know !!
Can we just get our money back or another car?
How can a brand new car be already needing such a big job !!
My son hasn't work almost a week because of this ...he does uber and really needs "the brand new car" he is paying !! We had same experience at Ford two years ago and decide to go to Honda ......same thing ! ! 😔
We are very disappointed....
Full of BS... don't waste your time - Dublin Honda
I stated the color and the specific configuration I was in the market for --> I was looking for a 2017 Honda Civic EX-T w/Sensing, Rallye Red. I got a call from a salesman calling himself, "Elvis." He told me he had the exact model & configuration I was looking for and that he was going to give me a price on the vehicle that was below the Invoice Price. He told me to bring in the Price Quote from the other Honda Dealership and he would "match" it.
Once I got to the dealership, it took 30 minutes to find "Elvis." My wife and I had to wait for him in the lobby. While we waited, they sent in another Salesman to "take care" of us. We told him we came in specifically because Elvis told us he has the car I wanted.
Not only did we waste out time waiting for "Elvis," the car I wanted was not even in the dealership lot.
Elvis is the classic example of why vehicle salesmen are regarded as lying xxx. This person IS DISHONEST and DISREPECTFUL.
I will never go this dealership again and I have already advised friends and family to stay away. A ONE STAR rating is too high for such a despicable dealership.
Sanjayforced to purchase warranty and car alarm for $3785.00 - honda_buyer
Finance guy Sanjay forced to purchase warranty and car alarm for $3785.00. Sanjay deceived about manufacturer warranty that it will not cover honda sensing after 1 year. Also said car alarm will be free after discount,but it costed $995 and warranty costed 2785
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.