I love Capitol honda is good service - Davidg
Mr tom loi is my saleman he is so frienly and good service i buy a brand new 17 odyssey from him i love my van thank you tom loi
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Great first car buying experience! - Hondafit
Ali and Aaron were very helpful/friendly and made the whole experience of buying a first new car quick and stressless. I would 100% recommend going to them, and will be returning for services on my car in the future.
great deal - Joechimienti
Sunday, August 13, 2017.
We just got a great deal on a new Accord. We got the car we wanted. Miguel Garcia, our sales consultant helped us get our car and through all the paperwork and out the door, real fast. Ask for Miguel, tell them Virginia sent you and you want the same good deal.
Thanks to Miguel and Hopkins Honda
Service Is Great - Jeff F.
We've been coming here for years now. We love how they explain the before and after of the services that they will do to our car. No wonder, they are always busy and have satisfied customer. Service and mechanic crew are very welcoming. Their price are affordable too. Thanks again!!!
Great service and customer support - Tdaniel
Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done
Very rude service - yet
They come with a very high price and don't want to argue with the price. It seems there are a log of people will buy their car.
Worst Sales Men - ZaragozaFam
I'm writing this review to help other people from an unprofessional place like this! I had the worst customer service by Mark, after one day that I had purchased a used Highlander the electric screen went out on it, I took it back and wanted to unwind the deal, Mark said I couldn't,that I can only exchange, I went ahead and purchased an accord.They didn't let me get my mats out of my trade in vehicle which I purchased myself! He said he couldn't find my car after 1 day that it had been there, then he said he would send Me the second key to the purchased vehicle they couldn't find the key day of purchase, turns out he can't mail it I have to take the car in so they can program it and I had told them I lived 2 hours away. They are no help at all! They only want to make quick easy money! Please do not go here! WORST CUSTOMER SERVICE! Listen to all the previous reviews they are all saying the Truth about this place!
wrong parts - jpizzuto321
I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.