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Medford Ford - Eufaula, AL

On 10/5/2009 3:57:17 PM mikecottonhill wrote:
Bought new Ford 500 in 2005, faithfully allowed them to perform service every time service was required by manual. Never notified about brake recall. Still no notice about gas tank technical service bulletin. Tires rotated incorrectly. New service writer unfriendly.

Carl Gregory Ford Lincoln Mercury of Auburn - Auburn, AL

On 6/8/2009 4:07:23 PM robstan wrote:
I purchased a used car from Carl Gregory Ford and was pressured into financing a car that I had wanted to pay cash for because I had just that amount of money. I agreed to finance it because they made me wait to have the credit application filled out, etc. as long as it wouldn't cost me any more money. Richard Harrison, the Finance Manager insisted that it would be "same as cash" as long as I paid it before my first payment was due. I asked him several times point blank "Will I have to pay anymore to finance this?" and specified the amount with him several times. Each time, I was told that it would be the same price.

When I got my payment book in the mail, I called to find out the payoff amount. It was higher than the price financed. My wife called Carl Gregory to ask why this was the case and see if they would try to remedy the situation for us. Mr. Harrison refused and said they wouldn't discuss it. I went to the store during my lunch hour because I was frustrated about the additional amount I was going to have to pay when I didn't want to finance it anyways. Mr. Harrison stated he didn't remember the situation and saying anything about that. He tried to parse words and insisted that he wouldn't have said anything like that. For the record, I don't think that Mr. Harrison meant to mislead me and probably just made a mistake. Because he couldn't remember the specifics of the sale, he wasn't willing to admit one way or another. But, I remembered the specifics very well.

As frustrating as this was, I didn't really expect to get my money back - even when I went to the store. I was, however, hoping that a "good will" gesture would have been made and they would want to have a happy customer. I was not very pleased that I was talked out of buying the car with cash in the first place.

Mr. Harrison checked with "his boss" and this was Thomas Holloway, the Sales Manager. Mr. Holloway stated that he was going to do nothing and that he believed his employee of 27 years (Mr. Harrison) over me. It was just the way he stated this that offended me so much. What's strange is that he never asked to hear my side of the story or anything. He was clearly just trying to end the discussion and get me out of there instead of trying to make me feel better. When I asked him if he was calling me a liar, he said no, but stated that he believed his employee and not me - which is basically the same thing. Right? He then insulted my intelligence by stating that I should've known better and that when I sign the contract that it's my responsibility to know the details of the transaction. Of course, I know this is the case, but when I was asking for clarification that day, I kept getting told that I wouldn't pay more - which was a lie. I told him that I was not pleased with how they treat their customers and that I would certainly not be doing business there anymore. He didn't argue.

On my way out, I did one thing that I regret, but it sure does show you something about this dealership. This is the part that just amazes me. I was angry by now because I felt like they were attacking my personally - attacking my character. I had to say one last thing to the folks behind the main desk. Something like "you guys are a bunch of crooks" or something like that. I admit this wasn't one of my finer moments and I shouldn't have done that. But, the owner, Tony Hudgins decided to say something back. He stated that I was who was bad and that any mistake made during the transaction was my fault. He said that I was truly a bad customer and that I should get off his lot like I promised. I stated that I couldn't believe he would say that to me. I just bought a car from them, for goodness sake! He didn't seem to care and told me that I was trying to get something for nothing and that's all I was trying to do and that they didn't do business like that there.

Wow... The owner of a car dealership would actually insult my character in front of the entire showroom when he doesn't even know the specifics of the situation. He doesn't know me at all! I am an extremely honest guy. I'm an Eagle Scout, a Cubmaster, a soccer coach, and a Christian. I wasn't looking for anything but an apology, a good will gesture, and perhaps a portion of the additional costs that I incurred because of their insistence that I finance the car. I never once asked for anything specific. I just wanted them to know I was upset about it and asked if they would be willing to do something. I started out being upset about the additional money that I'm having to spend on this car(which I don't have). I am now offended and amazed about the way I was treated at this dealership.

On a positive note, I felt the car I purchased was priced well and the salesman, Joe Warren was honest and helpful during the sale. But, for all that happened afterwards, it doesn't really make any difference in whether I will do business with this dealership