Alabama Saturn Dealers

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Saturn of Birmingham - Birmingham, AL

On 6/26/2009 5:44:50 PM Lizzie 226 wrote:
This is the worst experience I have had with getting my car serviced. The reason I had to take it to a Saturn dealer instead of my normal mechanic was the problem was with a computer that Saturn had to program and it couldn't be done anywhere else. The first day I was told the work would only take 1 hour and then after 4 hours it still wasn't done. I had to take my car back because the initial work that was done didn't resolve the problem (this was not Saturn's fault, they did all the work I asked.). I brought my car back in to have one more thing fixed at 7:30am. I left a message for Ralph the service manager asking him what was going on at about 2:30pm because I had not heard from him. By 4:00 I still had not gotten a call so I called back and had him paged. He didn't answer the page. Then the receptionist took my name and number and had him call me back. He stated that the work I needed done wasn't covered under my warranty and that was when I realized that no work had been done. He stated that he needed the car for another whole day to complete the work. I let him know that I would be there to pick up my car shortly.

Saturn of Huntsville - Huntsville, AL

On 5/23/2009 9:19:04 PM zhorgoth wrote:
This happened to us today!
7:45 AM - Waiting for them to open the gate for service (apparently there's
NO night drop off service here, even though they have a box for it!)

8:04 AM - Gate finally is opened, and cars line up for service center. There
are SIX of us. At least four said they had 8 AM appointments, and ours was
an emergency repair (cannot put car in park, reverse, or get the key out
because of that).

8:32 AM - The counter man finally gets TO us (fourth once one left because
she got tired of waiting) and takes down information. We leave car and keys
with him.

10:46 AM - We get a call from the service department saying car would be
ready in a half hour, but we were already out of town. Told him we would
pick up car just before closing, and verified that the time would be 6:30PM.

5:58 PM - We arrive at the Saturn dealership, the building is dark, and
there are three people in the parking lot. The salesman locks the gate in
our face.

John spends several minutes talking with him. The salesman SUPPOSEDLY tries
to call his boss, using John's cell phone, but there's no record of the
call, so either he didn't call or he erased the number he called. Says he'll
call us back.

Approximately 7:00 PM - We call the customer relations center to complain.
The lady is NOT helpful, although very "apologetic". She supposedly cannot
get ahold of anyone, unless the dealership is open. (This is Saturday night,
a holiday weekend, and they're NOT trying to sell as many cars as they
can??)

So, they have to go back home tomorrow. How are they supposed to do that?? According to the phone Customer Service rep they can get someone to call us on Tuesday due to the holiday. We have to be back to work 500 miles away by Monday, with no resolution offered until Tuesday.