751 Alabama SRT Service Centers

Supporting the Doers This is a shout-out for Gary - Ivan W

Supporting the Doers This is a shout-out for Gary Pearman and his team at Ray Pearman Lincoln, Huntsville, AL. Although my 2022 Corsair was accidentally damaged with paint scratches during service, Gary stood behind their commitment of quality customer service and paid for a detailer to restore the vehicle condition to like-new appearance. I am totally impressed that I can trust this dealership to do the right thing in a timely manner. Many thanks to Gary and his team, and I hope they are blessed with great success!

This was warranty work on my Impala. The service... - mbrooks36756

This was warranty work on my Impala. The service department was very cordial and helpful. The part was in within days and installed in half the time originally suggested. I purchased the car from this dealership and have been very pleased with every aspect of their sales and service.

Warranty Work among other things - Charles Motes

Very good service from all staff members. Small hiccup with warranty work but it was resolved expeditiously. I would recommend them any day. I I

I am very pleased with my new Ford Escape Activa I - sgalloway0615

I am very pleased with my new Ford Escape Activa I purchased at Ronnie Watkins Ford in Gadsden, Al. Jacob was so helpful and knew exactly what I needed and the process was not a long one. Professional, honest, and efficient. What more can I say? My best car buying experience ever. I love all the Quick Lane service attendants, Sean, Steve, Tanya, and in the Regular Service Department too. Anytime II have a problem or question, they gladly try to help me. What a pleasure!!!!

They did not explain what work was needed even though I... - Lionchild78

They did not explain what work was needed even though I asked when I dropped it off until after they had completed $2,300 of work. Then I was informed that my vehicle still needed another $4,500 of work before it would be roadworthy. My truck sat on their lot for 3 months before a resolution was made. Completely unacceptable. No calls on progress nothing. I will never go back. I had even tried to contact the general manager. Left numerous messages with no return calls.

Every time I took my car in they messed up/damaged... - JAllhands

Every time I took my car in they messed up/damaged something else and were argumentative about it. Replacing seat cushion they damaged B pillar and then argued about it. When they agreed to replace the B pillar didn't order the part for three weeks. The drivers seat also had rocking motion to it when I got it back that they did not address for over a month. They refused to fix rear defrost even when I showed them a picture of it not functioning. They said it was getting current so it must be working - despite a picture showing only half of it worked. They never provided me with a courtesy vehicle and since it is a GM Certified Used vehicle I am suppose to get one. The service Manager even took the liberty of telling me I "look mean". After terrible Customer Service that I was told "happens all the time" he had the audacity to say "xxxx you look mean".