104 Alaska CODA Service Centers

I have been to this dealer countless time for service for... - kochr3151

I have been to this dealer countless time for service for items covered by the warranty. Not only could they not find the problems when they did find the problems it took countless attempts to get it right. A simple allignment should not take 3 attempts to fix. I would recommend running not walking away from Aurora Kia and anything they sell or service!

I called in the afternoon on a Monday with a bad oil... - Airwrecka

I called in the afternoon on a Monday with a bad oil leak, Mike and his crew squeezed me in and done with the oil change however there was an oil pipe leak/failure so Augustus and Mike worked together to repair my car by the next night! Jose gave me a courtesy ride home as well. Thank you Chevrolet South Anchorage!!!

I have been coming here for nearly 20 years. - sierra_sport

I have been coming here for nearly 20 years. The new service manager/general manager team have made this dealership much worse and not centered on the customer. My wife and I bought our Silverado here and are looking at buying a new one next year. We had no doubts as to where we would buy from until they changed and now are looking elsewhere. You can walk around the sales area, and you will not even be greeted. The service department is totally centered on profit for the day and have no interest on long term relationships. Prior to this new team, the team in service knew your name when you dropped bye with a question and were happy to assist you. Now it's just give us your money and get the xxxx out.

If there is less than 1 star,I would rate that low. - Ai

If there is less than 1 star,I would rate that low..I just picked up my car after oil change and assessment today, went home then drove a few hours after near a convenient store,I almost had an accident.To find out the left wheel of my car had a flat tire..

Dropped off my vehicle to get its complimentary oil - pmsculley

Dropped off my vehicle to get its complimentary oil change last week. It was a 2024 frontier, Dealt with Chris Rayner one of the service "advisor" which is clueless with Nissan products. He started off by showing no enthusiasm with his customer service skills towards me, signed and surrender the vehicle for service. Once I picked up my vehicle I ask Chris for a quote on a roof rack for my truck, which almost takes an act of congress at Nissan just to get a quote on anything there. So with a sigh, He couldn't give me a straight answer so he had me go with him to find my vehicle and see what type of part I was talking about, which was already made for Nissan trucks in the first place, so he had to call somebody, because he doesn't know the Nissan products. So fortunately I told him that there was a Nissan frontier that was parked near the front doors that was suit up with Nismo product including the roof rack I was asking the price for. After showing Chris the particular part, I then asked him if he knew his Nissan parts, and begins telling me unfortunately he doesn't work for the parts department, which is about 10 feet away from his chair. I immediately asked him, wouldn't you want to learn about Nissan parts since you ultimately install the products on the vehicles anyway. Of course he didn't say anything. So finally another person that works with him told Chris to go check out the window sticker of the truck that had all the accessories on them and see if there was a price. Which there was. So instead of going through all that he could've been nicer and figured that out instead of being clueless. Hopefully he has a better attitude towards the next customer.

If I could give 0 stars, I would. I've never had such a... - annoyedcustomer

If I could give 0 stars, I would. I've never had such a bad experience with any other dealership in my life. If you can avoid them, please do at all costs. On February 4th, I changed out my battery at Autozone because it had been consistently dying on me. They gave me a brand new battery & the guys at Autozone let me know that I should go to my dealer and have them run tests for a parasitic draw because my alternator/battery were running just fine. Now, I ran out of warranty but this has been a such an annoying issue that I decided I might as well go deal with it sooner than later. On February 5th, I took my car in for an oil change alongside asking them to run some tests to pinpoint the parasitic draw because I've needed to replace my battery 3-4 times in the last 5 years. Mind you, my car is a 2015 Subaru Crosstrek that I bought BRAND NEW at Continental. After I got a call back to pick up my car, the service advisor lets me know that not only is my car working just fine with no alternator issues, but that the parasitic draw is "only 19-20 amps" and that "it's really low compared to most I've seen." On top of that, they said the battery (WHICH I HAD REPLACED THE DAY BEFORE) was the issue. By this point, I was confused. Why are they telling me that my battery, which is brand new, is practically DEAD and that there's nothing wrong with my car? I go back to the guys at Autozone and they run the same battery/alternator test and tell me that Continental is wrong and it's a brand new battery. At this point, they give me advice on who I should go to instead but I'm confused on whose telling the truth. Therefore, I ask some mechanic friends of mine who run tests for me & low and behold, the battery is just fine. Also, they mention that the amps being 19-20 is a RIDICULOUSLY high number that doesn't make any sense. Of course, I call Subaru back and ask them to keep my car for a week because I KNOW my car dies after about a week and a half. They accept and tell me they will look into it. The day I go to drop off my car, I bring my previous diagnostic paperwork and show the guy checking in the issue. He immediately notes that the 19-20 amps must have been a mistake on their part and that he'll go ask his manager. The assistant manager comes to me and tells me that it's not a mistake and that its considered really low. ----- KEEP IN MIND: the guy before him literally told me it has to be a mistake. I mention this to the manager and he brushes it off and says "that guy doesn't know anything." I go on to tell him I've had multiple other people tell me that the parasitic draw is too high and he continues to tell me I'm wrong. I'm annoyed at this point but decide to leave my car there for a week. During the entire week, I get NO calls about the conditions of my car and they do no follow ups with me. I finally give them a call at the end of the week and just ask them if they found anything yet. Of course, they say no. At this point, I'm so frustrated that I ask to just pick my car back up. Once I go to pick up my car, they give me a diagnostic on the battery (which they say is working JUST FINE now ---- mind you its the SAME EXACT BATTERY) and how they ran a parasitic draw test every single day. No issues came up and I ask them what they did and all he tells me is they ran an hour test every day with my car. I don't know if it's the fact that maybe I'm a young woman with little to no experience with cars that is getting taken advantage of or if they're just completely lacking proper communication skills and not knowing what they're doing altogether. If they don't fix their communication issues alongside finding proper mechanics who can run proper tests, this place is not going to do well. The quality of work is not the same and I do NOT recommend going here. I wish I never bought my car from this location.

This place will work with you to make a sale, but that's - sfbillings

This place will work with you to make a sale, but that's it. Once they make the sale, expect to be treated like dog xxxx.