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Latest Arizona Lexus Dealer Reviews
On 5/17/2009 1:18:51 PM nazzy wrote:I decide to go for a low mileage Certified used RX 330 sitting on their lot.
Nice experience with both these sales guys. Scott did a outstanding job, as he and Richard both worked with me on different days. Richard and I did the actual sit down sale, and Scott actually taught me the car itself and all it's features..before the sale, and a test drive. EXCELLENT product knowledge. Scott also delivered the car to me the next day, and gave me one of the best delivery briefings..and another real walk around of the car. Excellent Job. Very professional yet not pressured at any point with these guys. Nice dealership appearance...very clean..cars all looking good on the lot new and used. I recommend this place and these two men.
On 4/28/2009 2:10:12 AM e500 wrote:I had been very satisified with Lexus service until the change in loaner policy. I have a Lexus RX350 which I took in for 30k service ($600-700).
I was shocked to learn of the new loaner policy. Now, you must pay $25 plus fuel and mileage any time you get serviced. Chances are the loaner will be a corolla. What set Lexus apart was superb service from the purchase of the vehicle to aftermarket servicing. My Service Advisor is great, probably the only reason I did not go to another dealership.
When you buy a 40k car, you expect there to be a different level of service. If you need a loaner car, think another Lexus dealership or make. I also own a Volkswagen. They have extended hours in service, free loaners (no surcharge), shuttle service, and superb consultants.
Tip: shop other Lexus dealerships for service. each one has different policies related to loaner cars.