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Superstition Springs Lexus
Mesa, AZ
271 Reviews
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Helpful March 16, 2024
Michael is an exceptional sales associate. He knows the car technology inside and out. Very patient and gave us time we needed without any. Sales pressure. He knows the car technology inside and out. Very patient and gave us time we needed without any. Sales pressure. More
by wwebaon322
Employees Worked With
Finance
January 19, 2024
I submitted an online inquiry about a car. I received a call back immediately and the gentleman calling, the Online Sales Manager, Bob, invited me to see the car. I told him I was coming immed I received a call back immediately and the gentleman calling, the Online Sales Manager, Bob, invited me to see the car. I told him I was coming immediately. Less than 10 minutes later, another man called me and told me that the car had actually sold the night prior. I thanked him and hung up. 20 minutes later, the dealership called me back and said that the financing for the previous buyer fell through and so the car WAS available. I immediately hopped in the car to go see it and was there in less than 20 minutes. We took it on a test drive and I was ready to purchase. When we got back, a man came out and spoke to the sale associate who had ridden with me on the test drive and then he returned inside. The man who rode with me turned and told me that the car had sold while we were test-driving. I called Bob the Online Sales Manager back after I left and his previously sweet tone turned curt, condescending, and rude. They have no explanation for how this happened, or how it happened twice in an hour. He offered to find me another car in their "internal database" which he called back about 5 minutes later, offering me a lousy, noncomparable option that took him probably two clicks to find. When I told him he had not even asked me what I was looking for, he was very smarmy and rude and said that he had "asked" (translation, "told") me that he was going to search for two specific make/model combinations for me. He must have assumed that as a woman, I would have no preference as to vehicle age, drive train, mileage, transmission, or features. He wouldn't hear any of it and just kept talking over and talking down to me. I ended the call by telling him not to call me again. The "Customer Experience Manager" Bernard reached out to me and we were just beginning a phone call when Bob's call interrupted. Bernard told me to take Bob's call and he'd call me back. Spoiler alert, Bernard never called back, despite me leaving a voicemail. A man who identified himself as Carl, the Sales Manager, called me and left a message, which I returned. He never took the call or called back multiple voicemails. The next day I had an email from Brent, the GM, saying that he heard I was no longer in the market for a car. I tried to reply with details of my experience, and to insist they immediately remove me and all my information from their databases, and not surprisingly, that email was returned as undeliverable. Today I woke up to an email from Bob, inviting me to view the full pricing details of the car. The car remained online in "purchasable status" for the rest of the first day and all day yesterday, meaning any other person could have gone through what I did or even gone so far as to submit their payment information and purchase the car, only to find out it was actually sold. I'm gobsmacked at their lack of professionalism, the fact that their left hand doesn't know what their right is doing, the fact that there are no safeguards in place to ensure this does not happen, the fact that even after it did they did not remove the car from the web for two days which would allow them to fraudulently capture other prospective buyers' information, the abject lack of apology, and their all around "we don't give a **** that we messed up" attitude. By contrast, we purchased a vehicle from another dealership yesterday, had a seamless experience, and the car was removed from online inventory immediately. More
by JW
Employees Worked With
Bob, Mike, Bernard, Carl, Brent
October 19, 2023
An exceptional experience! !! From our first phone call to inquire about a vehicle all the way until we took delivery a week later. Be sure to ask for Delfino Mendoza, vehicle a !! From our first phone call to inquire about a vehicle all the way until we took delivery a week later. Be sure to ask for Delfino Mendoza, vehicle and customer service extraordinaire. While at the dealership the sales manager, general sales manager and general manager all took the time to introduce themselves, thank us for opportunity to earn our business and ensure that our experience was exceptional. Cheers to job well done. Just have to get my wife to approve the purchase of LS 500 or LX 600 and we will be ready to purchase another from Superstition Springs Lexus. More
by MAClause
Employees Worked With
Nikki Van Doran
August 23, 2023
I found the car I wanted to purchase online. One thing I have always hated about buying a car is that you feel like you should pack a lunch, an ice chest and maybe even bring a tent because you One thing I have always hated about buying a car is that you feel like you should pack a lunch, an ice chest and maybe even bring a tent because you can count on being there all day. I was pleasantly surprised here @ S.S. Lexus. I arrived, looked at the vehicle, Lorelei approached me and the deal was on. The deal was completed 2.5 hours later. That included a trip to my home to drop off the car I drove there in and was followed by Lorelei who drove me back to the dealer to pick up my new SUV. Overall a great experience. More
by Rob
Employees Worked With
Lorelei
July 25, 2023
I was scheduled with Sierra a few weeks ago for my oil change and tire alignment and rotation. The service was great and timely!! I am always happy there with the friendly and nice staffs, and the service change and tire alignment and rotation. The service was great and timely!! I am always happy there with the friendly and nice staffs, and the service as well. Isaac was always greeted me with his smile and sweet voice. Thank you young man!! “FIVE” star for you guys. Tammy More
by Happy
Employees Worked With
Sierra
