844 Arizona CODA Service Centers

I took my car in Thursday to get a diagnostics done that - tarmour138

I took my car in Thursday to get a diagnostics done that I had already been charged for. I was told that they had a shuttle service so I did not set up a ride home. My appointment was at 3, apparently the shuttle service only runs to 3 so at 3:10 I was out of luck and needed to figure out my own way home. After the diagnostics on Thursday, the service team was going to take the car over to collisions to have the bumper replaced (that too I had already paid for). I called the following Tuesday to see if the car was ready for pickup since collisions estimated about a 3 day turnaround just to find out that it had never made it to collisions. Apparently the diagnostics went into Friday and the mechanic working on it was in training to the entire next week and left the car non-functional. I requested an escalation to the service director and after 30 minutes on hold I was sent back to the service manager, whom said that they could reimburse for my Uber and look into getting me a loaner vehicle, he promised a call back in 15 minutes. I followed up with another call this morning and was told the service manager would not be in until noon but would be calling me shortly after his arrival. That call never happened. I always thought that taking your car to the dealership might cost a bit more, but you were getting what you paid for in customer service and quality of work, so far my experiences here have been expensive, not customer friendly and poor quality. During one of my earlier 2 hours services that came up short, I looked at some of their used cars and couldn't believe that they have cars over 3 years old with over 50k miles on them that they have priced over original MSRP.

Henry and the parts and service department are AMAZING! - Jaybe

Henry and the parts and service department are AMAZING!! They are very helpful with answering questions and guidance with things we needed done and purchases for our camper! Thank You Henry and staff!

I went in for tires ,battery, wiper blades and an oil - tinycocoa

I went in for tires ,battery, wiper blades and an oil change on July 27, 2022. I first went in for a tire that had a slow leak and had to get a new one. Went in on the 27th and found out the new tire had a screw in it so I ended up buying 5 tires in all. The service department was wonderful. Anthony and Toby were great. I would recommend Horne Ford to anyone. Thank you for your patients and kindness. Thank you for all of your help. Sandra Lawson

Buyer Beware!!!!!!!! - ajleon12

We purchased a vehicle with no known issues on April 19th 2014. We were according to Rock Solid, “a little too honest”, as is their office motto during the application process. The vehicle we purchased ran great for a used car at first. There was a slight popping noise as the vehicle went over humps, but we figured nothing of it. There were a number of cigarette burns that were overlooked in the interior, but at the time we were in need of a vehicle. About 4 days after the purchase, the popping sound under the vehicle became louder. We also started to hear grinding in the brake system. I was going to schedule to do the service myself, but then about a week or so after that, the Check Engine light turned on. We notified Rock Solid of the known matter, and we were advised to bring the vehicle in for a maintenance check. Unfortunately my work schedule detained me from dropping the vehicle off. At the time I was training for a new position for my employer. About 3 weeks after these issues started, I finally got the chance to drop the vehicle off at Rock Solid around 9:30pm on June 5th 2014. There is a drop box at the front entrance of the service center, and envelopes for the keys to the right of the door. On the envelope, there is a checklist to fill out what needs to be addressed on the vehicle. I clearly stated that there was a grinding, sort of popping sound under the vehicle, and that the check engine service light was on, and also the issue with the brakes. The service center was in possession of the vehicle for less than 14 hours. When I picked up the vehicle on Saturday June 7th 2014, I went over the maintenance paper work that was done on the vehicle with Chris Curry, the sales representative whom I purchased the vehicle from. I noticed that the paperwork showed that the brakes have been cleaned, readjusted and checked. The sway bar had been replaced, but the grinding/popping noise cause could not be determined. Nothing was advised on the paperwork that the check engine light was even inspected. I was told by Chris Curry, because it was so late in the evening, and the service center was not open on Saturdays, to contact them Monday morning. I contacted the service center on Monday June 9th 2014, and spoke with Jeremy. I advised him that the issues were still ongoing, and the popping noise was louder than before. I advised him that nothing was done with the check engine light as well. Jeremy advised me to bring the vehicle in immediately to have it serviced. My wife felt extremely uncomfortable with me driving the vehicle back to the service center, so we scheduled to tow the vehicle with the Tow truck company that Rock Solid Auto uses on June 12th 2014. The Rock Solid Service center was in possession of the vehicle starting June Thursday June 12th 2014. On Monday June 16th 2014 I received a phone call from Jeremy, a service center representative stating that the problem was still ongoing with the vehicle, and they could not figure it out. I advised them to keep the vehicle until the matter was resolved. On Tuesday June 17th 2014, I inquired about the service that Rock Solid offers by renting a vehicle for their clients through Enterprise Rent a Car. Unfortunately I do not possess a bank account, or a credit card to receive these services, as Enterprise request a $50.00 reversible deposit from the driver. Jeremy continued to update me throughout the week, informing me that that noise still was not addressed, and also the check engine light was not addressed. I finally worked something out with Enterprise to rent the vehicle, and on Wednesday June 18th 2014, I contacted Jeremy to set up a vehicle rental for me. I was told that he would contact me by the end of their business day to have the rental set up. Jeremy did contact me to let me know that my vehicle would be ready by the next morning, Thursday June 19th 2014. The vehicle was not ready until after 2pm on June 19th 2014. I was told by the service center, and it is stated on the work order from Rock Solid Service center that they replaced the catalytic converter (muffler), with a new one. I was told that the mounts, ball joints, and a few other mounting parts have been replaced with brand new parts. I was also advised to sign a waiver, basically stating that these parts were not covered under the warranty, and if I ever needed this serviced again, there would be a fee. As soon as I was done signing the paperwork, I left Rock Solids sales lot. The check engine light was turned off, but the popping noise was still in effect. I did not notify Rock Solid of this matter, because as soon as I got home, I started to contact Reputable Certified Auto Mechanics to schedule an inspection. The only appointment for the vehicle to get a new car service check was with Midas on June 27th 2014. On Friday June 27th 2014, I took my vehicle to have it checked at Midas. I explained to Midas what the issues were, and they were on going. I advised them that the vehicle has been serviced for the same issue, but the problems were still ongoing. I provided them with the service paperwork that was given to me from Rock Solid Auto Service Center. The Manager at Midas took me to see under the vehicle. I was told some parts were replaced with used parts, but as mentioned in the paperwork given to me by Rock Solids Service Center, some of these parts were used. It also looked like some parts weren’t replaced at all. The Catalytic converter was replaced, but it did appear to be used. In the paperwork, it stated that it was new. The Sway bar was replaced, but used, and the ball joints were replaced. These appeared to be new. There is a MAJOR issue with the mount directly under the engine, and it needed to be replaced. According to the servicemen at Midas, any mechanic looking to fix sounds, or issues with the frame, or suspension should have noticed the issue that needs to be replaced immediately. There is a boot directly under the driver side mount that has been torn, and it should have been replaced when the mounts at the time when the mounts were said to be replaced. I took one of the service reps from Midas for a drive to let them hear the sound that I was talking about. We went back to the shop, and the vehicle was lifted on a bed style lift so that tires were not suspended. The second and final time I was taken to check under the vehicle, I was shown that both upper strut mounts are bad. The sound can be heard when the wheel is turned, and I even put my hand to feel the popping noise I had been hearing this whole time. According to the service paperwork from Rock Solid, these were replaced with new parts. According to the service center at Rock Solid, this noise was never found… I tend to get a little upset when I am told by the service reps, “I did purchase a used vehicle”. I have purchased new vehicles in the past, and they have lasted me a long time with barely any minor issues. I specifically said to Chris Curry and Monte, the Sales Manager at Rock Sold, that I did not want a car that I can’t afford. I am not talking about the payments. I am specifically speaking of the time and energy to keep the vehicle running, especially being such a new “purchase”. I was told that out of all of the cars on the lot, the HHR was the vehicle that had the most amount of money put into it. To be honest, I am not interested in getting another vehicle from Rock Solid, as they state that if they cannot fix the problems with my current vehicle. This leaves a sour taste in the mouth. I appraised the vehicle that I traded into Rock Solid in October of 2014 with CarMax, and at the time of appraisal, the vehicle was only worth about $300 dollars. In my paperwork, it clearly states that my trade in was worth over $2,000 dollars, and that is what was used towards my down payment on this vehicle. This according to every legal assistance person I contacted is unethical and against the law. I am not trying to get any monetary reimburses. I really want to be finished with this whole ordeal. I am just trying to remove myself from a contract with people who operate a business unethically.

Belliny Flores and his team are extremely professional... - WHP

Belliny Flores and his team are extremely professional and very competent. We selected Royal Collision, although the Group are not Porsche dealers, they are certified and guaranteed by our insurers, Allstate.. From the initial contact, through the repair process Royal were “our partners” and completed the repair on time. Particular thanks to Emily, for making this a smooth, painless experience.

Not honest - Marilyn

1 review 1.0 star rating 3/8/2017 I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.