After repairs at another mechanic, found further repairs - Jeffd
After repairs at another mechanic, found further repairs were beyond their capability. Took it to this dealer to find more detailed analysis.
They simply took the code history and wrote an estimate based on repairs already done. Old codes. They would not update based on repairs already done and stated it needed same repairs done that were already repaired.
When we came to get car they stated that our lug nut tool was broke and they couldn’t tighten to factory spec. They claimed it was stripped when they got it which is impossible because they had to use it to take the wheels off.
We paid and drove out of parking lot to find tires falling off car. We pulled over immediately, across the street to find the wheels completely loose and 2 lug nuts missing. The wheels could be wiggled by hand they were so loose. We could not tighten the lugs because they broke/stripped our lug tool.
After several called to them we got no resolution or admission of fault. The GM actually hung up on us.
They caused a dangerous situation that endangered our lives with no concern. They should be shut down as I have spoken to many folks here with similar bad experiences there.
A complete scam business.
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