839 Arizona CODA Service Centers

I originally gave a poor review regarding the - George

I originally gave a poor review regarding the communication with the service department. The manager dealt with my concerns quickly. I had my Kia towed in on Saturday because it was over heating. My car was fixed by Monday afternoon! The service reps provided great communication and explained the situation clearly. I'm very pleased with the service! The service manager reached out to me regarding my previous concerns. I really appreciate how everything was handled!

Great service at this dealership every time, will return... - Linda

Great service at this dealership every time, will return to the dealership each and every time

always take my Nissan here for maintenance and they - RiteThinker84

always take my Nissan here for maintenance and they never disappoint. Eddie and Sam are always very helpful, generous and knowledgeable. I trust them wholeheartedly with my car and helping me to keep her in tiptop shape. The only thing that would keep me from recommending this place is that it is pricey compared to other maintenance shops but for me the service is well worth it.

“YOU” decide! - kjsmart1

“YOU” decide! ETHICAL? / UNETHICAL? On Aug 7, 2023, I took my 2007 MDX to Acura of Tempe for a brake fluid flush. An hour or so later, the Service Advisor (SA) told me that the vehicle HAD A MAJOR SAFETY ISSUE THAT NEEDED TO BE ADDRESSED RIGHT AWAY. The fuel pump was cracked and leaking badly. He stated that it was a FIRE HAZARD! Cost was just over $1,000 for the repair. I questioned this as I had not noticed any leak. I monitor fluid levels, filters, wiper blades, tire pressure etc., and look for ground stains regularly. There had been no stains on the driveway. The SA took me into the garage to show me the leak. The Tech explained that when the vehicle was running the pressure would squirt gas out of the crack in the fuel pump and this was leaking down the side of the gas tank. Both the Tech and the SA noted multiple times that they were surprised that I had not smelled the gas odor as it was quite strong. They pointed out that the entire garage had a gas odor. And indeed, it did. BTW, the average person may not know this, but the fuel pump’s “access” door is under the back passenger seats. Accordingly, any squirting gas would have filled the vehicle’s interior with a strong gasoline odor. Why hadn’t it? The Tech showed me a trail of stains on the floor that he said were caused by the leak as he drove the MDX into the garage bay. Why did they start only 6 feet from the rear of the vehicle and stop 2 feet BEFORE the location of the tank leak?? Next the Tech showed me the wet gas tank and indeed it did have a strong gas odor. I was surprised that they did not ask me if I had been experiencing the common symptoms of vehicles with gas leaks – like the engine light being on, engine hard to start, loss of power, sputtering engine or stalling out. I had not experienced any of these. Accordingly, I said no to the recommended service. The SA repeated several times that this was a safety issue and there was a possibility of a fire. He was CONCERNED for my safety! Before heading home, I stopped at Costco, fueled the MDX and shopped for awhile. When I came out, I checked for drip stains, leaks, smell, etc. Nothing! After my 30-minute drive home, I checked the rear of the vehicle and underneath. There were no stains from drips or leaks. The gas tank was not wet. No gas smell inside or out. Nor did the vehicle experience any of the common symptoms for a gas leak. A few days and miles later, still nothing. It was a miracle! Or, was it? This adds a whole new description to what is called "BUSINESS DEVELOPMENT STRATEGIES!" It is now Aug 11 and the SERVICE MANAGER has still not responded to my request for clarification regarding this experience. So “YOU” decide. Was the level of service and treatment I received that day what you would call: PROFESSIONAL? SERVICE EXCELLENCE? DEALERSHIP REPUTATIONALLY POSITIVE? ETHICAL? TRUSTWORTHY? TRUST and integrity are of the utmost importance when finding a good Doctor, Lawyer, Service Advisor, Service Technician, Mechanic, etc. Needless to say, this experience has caused me to lose trust in the ACURA OF TEMPE SERVICE DEPARTMENT.

Worst Dealership ever. - EX-Unsatisfied

Worst Dealership ever. Sales people were nice while they ripped me off. Service is terrible. They sold me a new RV that was damaged without telling me, took over sixty days to register it and then cheated me out of registration fees. When you make a service appointment it’s just to drop of your vehicle for the weeks or months they keep it for service,

I've been using Alexander Toyota for about 9 years. - Peterhipwell57

I've been using Alexander Toyota for about 9 years. They are pleasant, Friendly and Efficient.

Lacey was my service advisor. - favansc

Lacey was my service advisor. She was wonderful. She did a great job of keeping me informed. The service took longer than expected. Lacey texted me updates with the progress. When the service was done, she had the truck washed! Above and beyond! Thank you Lacey!!