839 Arizona Ford/1000 Service Centers

Dave is awesome the best and so nice very helpful and a... - cathyshere

Dave is awesome the best and so nice very helpful and a joy to deal with he calls me on my birthday to see if I am ready for a new car lol I beat him to it this time. We love Dave and Honda even got to talk to the owner very very nice man. Thank you Honda of Kingman

We bought our 2022 keystone aire travel trailer 10/21 and - Allyntown

We bought our 2022 keystone aire travel trailer 10/21 and have had problems since the beginning. Our current issue is that the floors are sagging. The manufacturer says call the dealer and the dealer says call the manufacturer. So frustrating ! Hoping me email to the corporate Office will help !

Friendly staff I will definitely use them again. They... - 1blessedlady

Friendly staff I will definitely use them again. They kept me informed of any issues. They were very covid conscious with masks & hand sanitizer everywhere.

Service and sales reps treat women with disdain! - One Spear

I am posting this review after an extremely poor service experience. This is not directed at the mechanics but toward the service schedulers and sales personel. There is one service older guy that is nice, but others all treat women like second hand citizens. We took the Juke in for a transmission service, with an appointment at 9 am. She arrived early and they said the could still get it in and done at 9 am. No calls, she checked back at 11 and they had not taken it in yet. 2 hours later the sevice was done. Appointments at lamb nissan are worthless, they lied, lied, lied, BS for 4 hours. Treated her like she was stupid, even the sales people would not help the sweetest woman in the world! Do not go here they are inatentive a ... holes... We will not buy our new car here or return for service, ever! But then, Lamb Nissan employees and managers do not value customers!

Friendly people, on time and great service, kept me - Andy

Friendly people, on time and great service, kept me informed every step of the way.

As a LR4 owner, I am proud to say that I use my “Henry”... - di_s_henry

As a LR4 owner, I am proud to say that I use my “Henry” for what he was built to do…explore unique, beautiful, and sometimes remote wilderness areas in Arizona! (Sure, he takes me to work in style too!) Henry is the first vehicle that I have ever purposely taken off road, so it has been a learning experience (thank you AZLRO club –www.azlro.org). I am pleased to say that Michael Dilello has been through it all with me. Patiently explaining the ins & outs of what to expect w/regards to Henry & off-roading. For example, who knew mud on the inside of your 20” tire rims would be enough to throw them off balance? Michael did, now I do too! My latest off-roading adventure (doing the back road to Crown King) included a popped tire! Well, not popped, but a pretty deep rock cut which resulted in having to replace it with my spare. In addition, to the tire damage, poor Henry’s paint was looking a little beat up (mind you he is only 3 months old.) Unfortunately Henry has had way too many close encounters, & not with the 3rd kind; but with the “sharp & scratchy” kind – branches, bushes, you name it. Yes, he had acquired what is more commonly known as Arizona Pin-striping. Once again, I reached out to Michael for help. I just picked him up from LRNS and am amazed at how gorgeous he looks! He looks like he just stepped off the showroom floor. Naturally, not every scratch is done as I wanted to be mindful of removing any clear coat. I have forewarned all the boys in the AZLRO club that they will now need to break out the clippers again, as I am going to be in a panic about getting too close to anything that may mar Henry’s new wax job! And, yeah I assume the new full size spare is fine too…sorry, totally enthralled with how beautiful Henry is again. LOL. Long story short – Michael at LRNS always takes fantastic care of Henry & me. He makes me feel like he is my personal Service Advisor & that I can call him for anything (and I do..well ok, I send him emails w/a bulleted list). He’s stuck with us for life! Thank you Michael & LRNS for always taking such good care of us!

Giving this dealership a single star is way to generous, - Baldeagle

Giving this dealership a single star is way to generous, a minus 5 stars would be more appropriate. My grief is specifically with the Service Department and the Service Manager. My 2018 Silverado LTZ 3500 4x4 broke down on my way back from Wisconsin. A few days later I was able to get the track hauled back home and then to Larry Green Chevrolet. I was originally told that the repairs were covered under warranty, the truck only had 40K miles on it. Approx a week later I received a call from another Service writer telling me that since the vehicle had aftermarket parts on it, the warranty was void. Drove to Larry Green to get an explanation and was told I would need to discuss with the Service Manager. During the wait, I went out to where my truck was parked and it hadn’t been moved since it was delivered there. Asked about the warranty and was told again that the warranty was void due to the aftermarket parts installed on the truck. I asked how they knew the parts were the problem when they hadn’t even looked at the truck yet. He told me that if they fixed the truck with parts on it under the warranty and GM found out he would get fired. I reluctantly agreed to pay for the repairs, with the stipulation that I wanted all parts removed from the truck as well as proof that the added parts caused the problem which h acknowledged. During the course of the repairs I checked in on the progress and each time I asked if they had proof that my aftermarket parts caused the problem and each time I was told no but they strongly suspicioned that they did. I reminded him that by Federal Law they were required to show proof in order to void the warranty which was ignored. They never even looked for the actual cause of the problem, they merely attempted to fix the result of the issue. When I paid the $9000 bill and picked up the truck, none of the parts hade been saved as I directed except the aftermarket exhaust section. Within a couple of days of getting the truck back I quickly realized there were issue with the truck and called Steve Lopez. He told me the mechanic was on vacation and wouldn’t be back for 2 weeks. Unfortunately, my truck didn’t make it that long, it broke down again in the same manner as the first time. I called Steve Lopez to inform him the truck had broke down, he informed that the Service Manager had instructed him to have no further communication with me. Several attempts to contact the Service Manager were ignored. As a result of Larry Green cutting off all communication, I was forced to take the truck to Lamb Chevrolet. After a couple three days I received a call from Lamb that the truck was fixed and to come pick it up. I was also told that I needed to have a conversation with the mechanic while I was there. I went to pick up the truck the following morning. When I got there, the Service Writer promptly called the mechanic to come see me. He showed me pictures of the bottom end of the turbo down tube being blown off and you could see that it had only been reconnected by approx. a quarter of an inch. He also told me that the soot level in the Diesel Particulate Filter was over 250%. These the exact same issues that occurred when I experienced the first breakdown! He told me that the cause of the problem was the Mass Air Flow Sensor was bad as well as the Diesel Particulate Filter Sensor. These were preventing the truck from going into regen. Truck was running, but not without issues. Two more trips to Lamb and another $3K and truck still had issues. Truck got worse and took it a local mechanic. He found that neither the turbo or the waste gate actuator had been tightened down and I had a severe vacuum leak. Over 2 years and over $15K, truck runs way better except it still doesn’t regen properly. This all should have been covered by warranty, but Larry Green has failed to respond to requests to resolve. TAKE YOUR VEHICLE FOR SERVICE TO LARRY GREEN AT YOUR OWN RISK!!!

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

Very easy to schedule the work being done, with a text - vind

Very easy to schedule the work being done, with a text verification. Explanation of the work and the options available.

Outstanding. EARNESTO was fabulous - Dan B

Amazing experience. EARNESTO was great in follow up on choosing tires and scheduling appt. His time to install 4 tires exceeded my expectations. Well done and thank you!