839 Arizona Ford/1000 Service Centers

The service department is the worst. - akamikefricke

The service department is the worst. No loaner after keeping my truck for 4 days

Friendly and beautiful people good deals and make me feel - miguelserna65

Friendly and beautiful people good deals and make me feel like my home is will recommend berger Toyota

David Hudson is fantastic. - Mjrich1970

David Hudson is fantastic. Best service agent I have ever dealt with. He went above and beyond!!

The service manager was very thorough and provided a - Scott

The service manager was very thorough and provided a loaner car during the time the car was being serviced.

Adam Bernardini is one of the best if not the best - bberlese

Adam Bernardini is one of the best if not the best service advisors I have ever had since owning Ford vehicles!

Extremely rude and unprofessional. - Cjf0808

Extremely rude and unprofessional. Would not help me with my questions and did not get performed what I asked for. Really makes me regret my investment in their product.

good estimate and quick work professional attention to - bcembree

good estimate and quick work professional attention to detail. a a a a a a a a a a a

I recently had a service nightmare, the dreaded “Check - jrmiri

I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!!

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

Having the comfort of my vehicle being properly taken - dj1sinclair

Having the comfort of my vehicle being properly taken care of and honesty with the tune-up.

Great people and great customer service. - Crystalmadi

Great people and great customer service. Peoria Nissan is the place to buy a car and their service department is awesome as well.

great customer service all they need is to give loner - aaplanes50

great customer service all they need is to give loner cars to the If you have that car more than 3 hours

Mike Tennant is always a great help for me in service. - jdettecerino

Mike Tennant is always a great help for me in service. Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thanks so much Mike! J'Dette Cerino

I have had a good experience at North Scottsdale BMW. - Jennielambchop

I have had a good experience at North Scottsdale BMW. No one tried to up sale me nor pushed me into some service that I didn’t want. Everyone was very .courteous.

Excellent, fast, courteous service! - Kara

Excellent, fast, courteous service! I will definitely be back for my next service in a few months.

I wanted to take a moment to express my heartfelt thanks - twhite33l

I wanted to take a moment to express my heartfelt thanks for the the service i received from the Jim Click Nissan! Service Department: in Particular (KEVIN CAREY AND JOHN BROWN) . Together their wealth of knowledge and ability to CARE about me as a customer was truly invaluable. They ensured that the service i received on my 2015 Jeep Grand Cherokee was their top priority and ensured the work was done to meet exact specifications. I will tell anyone that i TRUST them in their decisions which now a days you do not hear to often. Even after my truck was fixed Kevin called me to see how my truck was running. All i can say is what a great service! Finally, I would like to tell Jim, to give both these guys a promotion or a raise because at the end of the day a hug or a pat on the back is not enough!

Clean place and helpful employees. - becky.pinkley

Clean place and helpful employees. I will keep going back for any service I need. Thank you.

Tabby is the greatest to work with. - californiapoodabear

Tabby is the greatest to work with. She is very informative and very caring when working with customers. Her traits are very awesome being a single women.

I called early on a Wednesday morning to speak with the - hyong

I called early on a Wednesday morning to speak with the Service Department. After being put on hold for an extended period of time, I was offered the opportunity to leave a voice mail. I left my contact information with the understanding that someone would return my call that same day. Didn't happen. I emailed the dealership that evening and revived a response from someone in sales assuring me that someone from the Service Department would call me on Thursday. Didn't happen. I tried to speak with a Serice Manager (possibly Efram) on Friday morning and was unable to get in touch with him. I called and was told that a Sales Manager would return my call. Still waiting for that call. - - UPDATE - Finally received a call back from one of the Service Managers. He apologized for the inconvenience and scheduled my vehicle for service on Monday (3 days from today). I appreciate the time that he (Efram) took explaining what might have happened with my prior phone calls and attempts to reach someone in the Service Department. I understand that there may have been a learning curve with their new phone system, but it still is frustrating for customers. I am happy to be able to get my vehicle in prior to two scheduled surgeries and Jury Duty (both in Superior Court and Federal Court). even in retirement, I always seem to have a very busy schedule and depend on my vehicle. Thank you.

Amazing buying experience! - Bigagonzales

Amazing buying experience! Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was very friendly

Richard was very helpful in addressing my issues, and I - jacobsdavid50

Richard was very helpful in addressing my issues, and I appreciated him arranging transportation as well.

Adriana/Kaleigh who works at the service counter is - Brittaney

Adriana/Kaleigh who works at the service counter is incredibly rude and refuses to help their customers.

I stopped in for a cruise control problem while on a - Brian

I stopped in for a cruise control problem while on a family trip and their service department got it diagnosed and repaired within about 24 hours. I was very pleased with the quick turnaround and service.

Took my Jeep in for an oil change. - SAdzaaa

Took my Jeep in for an oil change. I leave the dealership, two minutes later my check engine oil light came on, my Jeep made a grinding sound and I lost power. Check engine light came on. I turn around at Harkins, made it back to the dealership, let them know. Turns out they didn’t put the o-ring back in correctly which folded over. Oil got into the hose and out onto the engine and into the filter.

I had the pleasure of working with Khelil , and I can say - Chris

I had the pleasure of working with Khelil , and I can say it was the best car-buying experience I’ve ever had. From the moment I walked in, Khelil was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. What stood out the most is his honesty and transparency throughout the entire process. Khelil took the time to understand my needs, answered all my questions with patience, and never pressured me into making a decision. He made what can often be a stressful process feel smooth and enjoyable. Not only did Khelil help me find the perfect car within my budget, but he also goes above and beyond to ensure I am taken care of when I bring my car in for service. If you’re in the market for a new or used car, I highly recommend reaching out to khelil. His dedication to customer satisfaction, integrity, and expertise truly set him apart. I couldn’t be happier with my experience at Jim click jeep and I’ll definitely be coming back for my next vehicle!

Came in for service. - kennishdm1

Came in for service. Appointment was for 9:30, told it would be ready by 4. Was given ride home. Got call at 1:15 saying car was ready and that Uber was on the way to pick me up.

Gilbert Trijelo was an excellent service manager. - Ruby

Gilbert Trijelo was an excellent service manager. Every time I go here he gives super service. He deserves a big five star review! Thank you Gilbert.

Thank you to Rohit and service manager for their friendly - Fran

Thank you to Rohit and service manager for their friendly and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelink) on my recently purchased Sonata Hybrid. They couldn't have been more helpful and cooperative.

Any time we bring in one of our VW's for service we - indochips1

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership!

Dylan is the best ! - Carly

Dylan is the best !!! Always awesome He is respectful and very knowledge of my vehicle