Outstanding Advice and Help - catofoster
Arrived back home after extended vacation to find a "dead" Traverse in garage. Tried everything I could think of without success. Called Eric in Service Dep't and he provided professional advice and suggestions for solution to the problem. I took his suggestion to let dealer come out and tow auto into their place to correct problem and to also take care of "recall" on auto. Technician Mike came out and was extremely professional in the way he loaded auto and just left me with a "good feeling". Picked up auto after 1:30 pm and I knew they would keep all weekend. To my surprise, two hours later, I received call that car problem was corrected and "recall" taken care of and was ready for pickup. I did and everything was perfect. Thanks to Eric and Mike and to the dealership for excellent service. I will highly recommend to anyone.
Love My Cadillac - LMBall
They made buying the car I wanted possible. My salesman Marty Yates went above and beyond for me. Have since continued to have all certified maintenance done here also. Great Deal--Great Dealership!
True Gentleman and got it done! - diva1913
This Dealership has been there for Me more than you would expect them too. They all deserve 50% bonuses of what they nake because they really take care of the customer's needs. I will recommend everyone I know to this dearlership because they are "Top Notch". Thank you!
Great Dealership - thomasr1950
I shopped other Toyota Dealerships in Central Arkansas but chose Wright. The pricing was upfront, no runaround. I got top dollar for my trade, no other dealer was close. One dealer would not give me a price on a new truck unless i committed. I walked out.It's a small dealership so you get the personal service the other dealers don't have. All the big dealers want is to sell you a vehicle. Not at Wright, very easy going, laid back, they take care of their customers. It was worth the drive to do business with them.
New Truck Purchase - kbc001
Great Job, everyone stayed late to help close this deal. The whole staff was great to work with and helped to make sure we were happy with everything.
Color us happy - Kerry P
My wife was in the market for a new truck but we had not done much shopping yet. We were at Wood Motor Company buying some parts for my 1969 Chevrolet and mentioned to Jim Hilton the Parts Manger, that it might be time for a truck. He surprised us with his detailed knowledge of inventory that aligned to what my wife was looking for and that sparked her interest. Jim introduced us to Reed James in sales and two days later we closed a deal on a new Silverado High Country. Billy McCutcheon demonstrated the truck's nearly endless features before we drove it off the lot. We are very pleased with the great deal on a new Chevy and a competitive price for a BMW trade. I guess that's what you'd expect from great place full of great people. Wood Motor Company delivered much more than just a vehicle. We will be going back there again.
Great experience.....I will be back - Lisa Little Pickle
Great experience.....i will be back when i need another car! I felt like i knew Dave Dailey forever when i first called to discuss a car! I will be recommending highly to friends and family...thanks.
Great ! Very easy to buy - Michael N
We have bought several cars from Randy , we never feel pressured and he's always worked to get a fair price from our trade in and best price for a new one. Highly recommended
The best service around! - tiffanydaniels
I'm always respected! We wouldn't consider going anywhere else! We've purchased three cars and know that we will always return for sales and service!
Dealership and salesmen strive to provide customer service. - david
Ben Smith, from day 1 worked to get us the best deal on a Silverado and Traverse. He was very patient with us and provided us with information which was very helpful.
David Arnold provided us with tech info and answered all our questions. I know that we will be telling l will be telling relatives and friends about the dealership in the near future. Thanks for providing great customer service. WDC
Bought a truck from here then refinanced with someone else. - Cisco479
So i bought a new truck here on September 2014.11 months later I refinance it through someone else.I take everything I needed to get my gap insurance refund back to superior.3 months later and still no refund.so I went up to superior and got a phone number to call to see the status.I call them and come to my surprise the finance director named daniel Fernandez, who told me he sent all the paper work as soon as I gave it to him, didn't send the paper work in untill 2 and a half months after I gave him all the paper work.he just fed me lies every time I would go in and talk to him on why it was taking so long to get my refund.this place is full of xxxx bags!! Never will I ever do any kind of business with this place.I used to think highly of this place but it's all down the drain now.I plan on spreading the word about this to every single person I come across.
Excellent Service and Sales experiences for over 14 years - Charlotte Miller
I Love Bale's Service Department! All of the guys are so very friendly and helpful. They make us feel like family. They do an excellent job. They give us a heads up when they see things we need to have done of which we were unaware. They are fast and efficient. We bought our first vehicle from Bale because of the reputation of their service department. Now, 12 vehicles later, we are still impressed.
Dealership installs Passenger tires on a Heavy Duty Pickup - Greg
Summary of Events:
I purchased a 2013 Chevy Silverado 2500HD from Joe Lee Chevrolet in Clinton, AR. As part of the sales agreement, the dealership agreed to replace two worn tires, upon taking possession, they had replaced all four tires. This was a pleasant surprise; until I found out they were not rated for a 3/4 ton pickup. They are passenger tires, Bridgestone P255/70R17 (4 ply tires).
I have contacted GM and they said the recommended replacement will be located on a sticker inside the driver door, which states LT245/75R17E. I have also consulted with several tire dealers and a Bridgestone dealer, who all said that 'P' (passenger) tires should not be installed on a 3/4 ton pickup and should have E (10 ply) rated tires. Joe Lee Chevrolet’s own ‘tire finder’ website list only LT tires as replacements.
The following quote is from a Bridgestone representative in an article titled, ‘Advice: Light Truck vs Passenger car tires: what you should know’*:
“It’s a serious safety issue,” says Dino Tenuta, Bridgestone Canada’s Manager of Technical Services. “A P-metric (passenger) tire will generally not stand the Gross Vehicle Weight Rating (GVWR) of a truck designed for LT-metric tires…”
“Additionally, he explains, handling, braking, and stability can all be affected when mounting a non-OE rated tire on the vehicle.”
Another quote from the same article:
“Vehicle manufacturers and tire companies alike stress the importance of sticking with OE LT-metric tires on your truck. Swapping an OE LT-metric tire for a P-metric tire can have dangerous consequences.”
They have admitted to pulling them off of a 1/2 ton pickup which weighs 4,860lbs. When I told the sales manager I didn't buy a 1/2 ton pickup, I bought a 3/4 ton pickup, a Silverado 2500HD, which weighs 9,500lbs, he said “this conversation is over” and hung up.
When I originally brought this to their attention, I was told that if I wanted to 'upgrade' the tires, I would have to pay the difference in price and the cost of mounting/balancing. It should not be considered an upgrade to have the original equipment rated tires to be on a vehicle when you purchase it. Negotiating was not an option; I was told flatly by the sales manager “I am not buying anymore tires for that truck’.
I asked for the original tires back, but the dealer said they no longer had them. I have tried to negotiate with the dealer, but the sales manager said 'I am not buying anymore tires for that truck'. I was told if I wanted to 'upgrade', they would give me $80 'trade-in' for the tires on it now and I pay the difference for the upgraded tires (over $100 per tire), plus the cost of mounting/balancing. I declined this offer as I did not consider original equipment tires an upgrade.
I understand that I bought the truck used and ‘as-is’. As it was when I agreed to purchase the truck was with LT tires. I requested the two rear tires be replaced as a condition of purchase, they agreed to do so. It does not seem unreasonable to expect a dealership to install the properly rated and sized tires. I liken this to the dealership fueling the vehicle with the correct grade and fuel type. It is not expected that they would use anything other than what is recommended for the vehicle. It seems that it would be reasonably expected that they would do the same with the tires, such a critical part of the vehicle given its Heavy Duty nature and the loads it is capable of hauling.
I use a truck to haul a 1,000lb four-wheeler and tow a 7,000lb camper, all of which I relayed to the salesperson, Hassle. Now, if I drive on the currently installed tires, not rated nor recommended by GM, any tire dealer I have contacted, Bridgestone industry experts, or any tire manufacturer I have found, I put me and my family’s lives at risk.
Used Vehicle Fraud - Cnsumrprtect2015
Purchased a used Suburban from the Orr dealership in September of this year & it has been the worst vehicle purchase I have had out of 26 auto transactions I've had in my life. Test drove this SUV & all seemed to be okay; however, after handing the dealership the full amount agreed upon in cash, I drove off the lot & by the time I reached my residence just 17 miles away, there were no brake lights, front air conditioner quit working, fuel gauge quit, driver information system begins to display that 4WD needs service, stability track needs service, tire monitoring needs service along with 7 other issues. Orr refuses to do anything at all to fix the SUV or make this right in anyway shape or form. This is used car fraud as it's clearly stated by law.
Terrible. Con artist everywhere. - Ttfgg
Went in on a Tuesday to have my tire replaced hoping it would be fixed withinh hours........well those hours turned into 48 hours 2days! Was highly displeased with the customer service available my contact nikki crisp was more concerned with walking around fiddling with her phone and twirling her hair to be concerned with my tire issues smh. Every time I checked on a status update it was either we've found something else wrong which will cost extra to replace or we are waiting on a part from another dealership that is 4 hours away. All in all do not give superior chevy your time or business go outside of the metro area for a reputable and classy dealership.
went to pick up 2010 Camaro with clean carfax and... - david0815
went to pick up 2010 Camaro with clean carfax and promised everything was good. Got it home had been badly damaged and repainted all the way around, including new glass. My inspector suggested I get my money back, they gave me the run-a-around. Finally got a refund, this show they knew it was a bad deal. Could have sued these folks! if you buy a used look it over very closely.