California Jaguar Dealers

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Hornburg Jaguar Santa Monica - Santa Monica, CA

On 7/30/2009 1:15:42 PM xerroquz wrote:
Never in my years of experience with shops has my car came out worse than it came in, until now. I took my car into the shop to get an electronical problem fixed because only a dealer can do it and the one I used before (and trusted) closed. After dropping off the car on Friday, I was notified that my car needed all kinds of repairs (leaking gaskets, oil pan, etc) completely unrelated to what I took my car in for. The dealer notified me that I'll have to get a rental until it is fixed and that he'll pay for only a couple days. Telling me of his extensive experience with warranty, the service agent asked for $400 agreed-to up-front, claiming it's a 66 to 33 that the warranty company would approve of the repairs (which they haven't). Then they had to wait for almost a week just to get the go-ahead on the other repairs they told me I needed from warranty. And so on it went for two weeks, with the service agent not calling me with updates, not answering my calls, not returning my calls, and pushing my pick-up date further and further out. After two weeks my car was finally done. I came in to pick it up and discovered that they lost my remote key. When I got in the car and was about to drive away, I tried to put the top down on the convertible and it didn't work. The dealer claimed that it was that way when the car came in (I've had absolutely no issues with the roof before). The agent would not provide any written estimates. I think they were just making up quotes - he told me it would cost $2.5k to repair a blinking warning light. I left with my original problem still there and new problems piled up. I was trying to sell the car at the time and naturally nobody wanted it with these obvious defects. And the cherry on top of all this is when I finally sold it, I found out the car is being bought at wholesale/auction price because my transmission is now messed up too. Now, my car was in pristine condition before that, and it is the first time I've heard of any of these issues with my car. Mind you, all these issues were somehow discovered under the hood and on the roof while looking at the seat module: what exactly were they doing under my hood and with my roof? I wish I would have gone and got the car appraised/reviewed before taking it here so I could sue the hell out of them, which is still in the cards. NEVER GO TO THIS SHOP!!!

Hornburg Jaguar/Land Rover - W. Hollywood, CA

On 7/18/2009 2:15:15 PM daytrader0 wrote:
Verbally they promised to deliver the car and title after receiving payment in full. They requested notarized papers from me before releasing the car even though they were paid upfront. The papers contained numerous invalid fees and other inaccurate data. It was a stall tactic and deceptive bad faith practices on their part. They were slow to release the car and could not deliver the title. The car was finally released but without a title. The car was returned since the title was never received and they continued to stall on the refund. It took many phone calls before they would even refund the money even though the car was returned. It was bad faith all the way on their part. I am still out of pocket a considerable sum for all the expenses I incurred. Stay away from this dealer and these people, they are unscrupulous.