266 California Acura Service Centers

In April of 2022, we were on vacation in Oceanside, CA - deltabravo

In April of 2022, we were on vacation in Oceanside, CA and we were visiting family in Oxnard. While we were there, we decided a Costco visit was in order. We were heading over to Costco in Oxnard (or was it Ventura) and suddenly heard and felt this horrible metal screeching. At first, we thought it was a car carrier loading up the car ramps and dragging them on the car carrier frame right next to us, except, there was no car carrier anywhere to be seen. When then realized, the noise was coming from our rear right quadrant of the vehicle. We pulled over, drove a bit, and all of a sudden, as quickly as the noise showed up, it was gone. A quick inspection around the wheel and under the car found nothing amiss. Still, 350+ miles from home and 140+ miles from where we were staying made us hesitant to ignore this. We searched for any nearby Acura dealership and Google led us to Gold Coast Acura, in Ventura, Ca. (though I thought we were in Oxnard) We drove up to service, on a Tuesday afternoon. We were me by Randy B. We began to explain to Randy what had transpired as well as sharing dash cam video of the noise. Randy immediately identified the noise to be what he suspected was debris, gravel, or a pebble had made its way in between the rear rotor metal guard and the rotor itself. His experience shared was that he had seen this issue before in other vehicles. They said it might be an hour before they get to our vehicle and we could wait while it was looked at. Within one hour, they had looked at the vehicle, found the metal guard had been bent out of shape slight (possible by debris forcefully entering as he suspected), checked all around, found nothing wrong, and said we would be safe to continue on our way. Not only that, they also washed our car for us (coming down I-5, we had amassed quite a trophy case on our windshield of bug carcasses and bird xxxxxxxxx. Everyone at the dealership was so very nice. The facility and bathrooms were clean. The weather was windy and nice. Best of all, except for an hour to check over the vehicle and wash it, we really weren’t inconvenienced at all and Randy and Gold Coast Acura had us back on our way in no time to continue our vacation. Wish we lived closer because our next Acura would probably be purchased at Gold Coast Acura. Thanks Gold Coast Acura and Randy.

Always a pleasant experience with a nice waiting room and - JoAnn Y42

Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!

The customer service was good I will definitely recommend - Wokie

The customer service was good I will definitely recommend people, it was fast I didn’t believe I was out that quick thanks again wokie

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.