276 California BMW Service Centers

Everything went wrong I have been waiting for my car 5 weeks - Zdenek kloz

I have been waiting for my car 5 weeks and it was not finish I had to go twice to the vW dealership to finisher

Horrible customer service - RG Fontaine

I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.

This is the best auto repair shop I've taken my car to... - ThomasGameiro

This is the best auto repair shop I've taken my car to recently. The mechanic was able to repair quickly my engine that was the cause to come to Autocraft. I'm very thankful to them and I'll recommend this business because of their great service and affordable prices.

I almost never do online comments on a business. But here... - VodderMLD

I almost never do online comments on a business. But here it is. I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it. The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything. They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it! I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE... - KH

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE DIRECTOR NEEDS TO LEARN BUSINESS ETHICS AND BE TAUGHT A FEW LESSONS ON HIS ATTITUDE WHICH NEEDS A MAJOR ADJUSTMENT. PAYING CUSTOMERS SHOULDN'T BE TREATED LIKE SHI%. THE SHOP WAS SLOW & WORK WAS UNPROFESSIONAL. DON'T WASTE YOUR TIME COMING HERE.

Excellent Customer Service - lupesan79wfg

I brought my X5 for service on Dec 27,2018 and Drago Tsytsyn was truly helpful, very knowledgeable and very professional . Service was smooth , competed in a very timely manner, sooner than I expected. Kudos to Drago & the Service Dept.

Took my 320i in to have the tires replaced battery - gayle

Took my 320i in to have the tires replaced battery replacement and reprogram battery, oil change etc. I went over the tires with the service writer letting him know that I wanted the same tires that were on the car when I purchased it from this dealership, which I stated that I want the same tires that are on it which were pirelli Runflats 225/50 R 17 W they put on v rated, not what I asked for, I was told that if you change the weight of the tires you have to reset the suspension well it does a bit of float on the front end, They power washed my 2016 8 year old 320 I sedan dual turbo, my head light in the front driver side is full off water they stated they power washed the c,aar so now waiting to here back on what they plan to do. the tps was not set on the the computer screen made excuses for water in the headlight, they said it would go away, NOT! the headlight needs to be fixed it is was not like that before. the rubber on all the lamps are like new.

Poor service quality, less than poor morality - danekeeper

Had two damaged bmw,s ,sat in open lot for months waiting for repair. convertible filled up with water waiting for new nose cone and paint.....paint wrong color and not blended now it looks liks a clown car.....the other car needed a sun roof and paint due to the Paradise fire.....dealership couldn't get my insurance to pay, couldn't seem to get picture to insurance company, replace sunroof and forgot some parts this is all after months. wife picked up the painted convertible and it had water trapped in body so that the brakes caused a dangerous weight shift transfer. the dealership told me they knew that but didn't fix it or TELL MY WIFE. talked to owner of dealership with no follow up on their part, no calls no cards no e-mail just so sad for you Mr. Customer, I wouldn't let them work on my car ever again, real shady people.

I met Mike Duplessis in crisis mode with a flat tire late - fastbuck830

I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.

It's not everyday you encounter someone who not only does - Veronique

It's not everyday you encounter someone who not only does his job thoroughly, but does it with enthusiasm and a smile. Michael Parker at BMW service department is a Gem! His follow-up is great, he keeps you informed every step of the way and genuinely cares that your concerns are resolved! Thank you. 😊

Very friendly and cooperative service. - Kak

Very friendly and cooperative service. Tyler Henry was the best guide and very generous with us. Will definitely come back for more if needed.

New purchase - Meatbuyer

This is my first opportunity to purchase a BMW from the Visalia dealership. They made everything a very smooth transaction. Agreed to payment terms on the phone. I love the option of not leaving my home and come to a mutual agreement to purchase a car. Visalia also delivered me the car and the paperwork which was about 45 miles away. Explained all the options, programmed the Bluetooth, programmed the garage remotes. I should of asked for a burger and fries. I think they would of stopped and got it for me! I highly recommend doing business with Ed Fuentes and BMW of Visalia.