4,437 California CODA Service Centers

My Outback became inoperable due to a faulty thermal - gsull1833

My Outback became inoperable due to a faulty thermal sensor & I had to get it towed to the Summet Subaru in El Cajon. The repair was under warranty & there was no charge to me for the repair. The only cost to me was for the tow charge & thanks to the staff at Summit contacting Subaru of America, Subaru agreed to help absorb some of the towing cost due to the unusual circumstance of the distance involved. The vehicle was repaired within a day & Sam kept me informed of the progress from beginning to end. Madison kept me informed of her initial communications with Subaru of America which I feel was instrumental in Subaru offering in assist me. I have nothing but gratitude & praise for Summit & Subaru. The service could not have been any better.

Exceptional Service at Swickard Thousand Acura I am - Eleano Camboni

Exceptional Service at Swickard Thousand Acura I am writing to formally express my gratitude and commend the outstanding service provided by the team at Swickard Thousand Oaks Acura, particularly the management and service staff, in resolving a significant issue with my Acura vehicle, which I purchased from the previous dealership Henderson Acura, three years ago. At the time of purchase, I acquired an extended five-year warranty, for which I paid a substantial additional amount separate from the vehicle’s cost. Regrettably, I was never informed by the previous dealership, Anderson, Acura that the dealership had been sold to new ownership. More critically, Anderson failed to transfer or communicate the details of my extended warranty to the new owners of Swickard Thousand Oaks Acura. As a result, when I brought my vehicle in for repairs, there was no record of my warranty in the system, despite having paid thousands of dollars for this coverage. I wish to emphasize that the team at Swickard Thousand Oaks Acura, under the leadership of your manager, demonstrated exceptional professionalism, diligence, and courtesy in addressing this matter. They went above and beyond to locate and verify my extended warranty, ultimately completing the necessary repairs on my vehicle at no cost to me. I was informed by another dealership that these repairs would have likely cost me at least $4,000 out of pocket. The efforts of your team not only saved me significant expense but also restored my confidence in your dealership’s commitment to customer satisfaction. I must, however, express my profound disappointment with the unprofessional conduct of the previous dealership, Anderson, whose failure to properly document and transfer my warranty information created this unnecessary complication. Such oversight is unacceptable and reflects poorly on their operational standards. In contrast, I wholeheartedly commend Swickard Thousand Oaks Acura for exemplary service, integrity, and dedication to resolving this matter. I will not hesitate to recommend this dealership to others, based on this experience. Please extend my sincerest thanks to your team for their efforts.

Abel was kind and thorough in the service of my car, as - camcub

Abel was kind and thorough in the service of my car, as well as understanding the problem I was having with it.

As always, I knew I was in good hands when I took my - johnsonje

As always, I knew I was in good hands when I took my Toyota in for service. The service team has integrity and do a great job. They also provide pick up/drop off within a 5 mile radius, which is so important for the average individual trying to do all the things while servicing their car. As a teacher who takes care of many, it’s a true breath of fresh air to feel taken care of by Toyota. Special thanks to Martin; I appreciate you!

Greatest customer service I have experienced from any - Joanna

Greatest customer service I have experienced from any dealership! Very accomodating and their profesionalism is amazing! Thanks, Toyota of Glendale!

just popped back into the dealership to ask for help with - Victoria

just popped back into the dealership to ask for help with a couple of items on my new car. Hernando stepped forward and took care of both items. He was friendly, knowledgeable, and efficient. I am so pleased. No waiting. No fuss

Always very welcoming. - romomartin

Always very welcoming. Bring my civic for oil changes and tire rotation and they make sure to get me out as quickly as possible. Very friendly staff. I recommend buying a honda from here.

Fantastic dealer with the most supportive and friendly - jackdevlin

Fantastic dealer with the most supportive and friendly staff - from sales to service! I am very favorably impressed.

Absolutely the worst post-sale support. - Disgruntled Client

Absolutely the worst post-sale support. They forced me to buy OPTIONAL components explaining that they had been pre-installed and hence not optional. Most importantly, they NEVER provided activation code for location device (one of the "options") which now almost a year later I am still trying to get. While the car is great, I see no reason for anybody not to go to the Glendale or Santa Monica locations where they care about their customers. 04/17/2024 - MAJOR UPDATE. What a difference a new management makes! In my original review I rated them with 1 star, as the previous management and sales staff were not good. That said, with Mark Thomas, as a new GM, everything turned completely around: I got the best complimentary first year service along with the royal treatment. Today I also got my long-fought for refund for the tracking device which was shoved down my throat by previous management. Mark being extremely busy was very responsive and understanding. Also I would like to acknowledge Nevaline from Finance who cut me a refund check and also offered help if I needed anything. Now I can only hope that the new car will turn out to be as good as their new management!

SERVICE ADVISOR WAS PROFESSIONAL, VERY HELPFUL THEY EVEN - HONESTABEMORENO

SERVICE ADVISOR WAS PROFESSIONAL, VERY HELPFUL THEY EVEN WASHED MY OUTLANDER. i WAS EVEN OFFERED COFFEE

Adviser and mechanic are friendly and helpful throughout - hangvo64

Adviser and mechanic are friendly and helpful throughout my visit there. The services of my car are great. I’ll definitely recommend my family and friends about Beach cities Toyota!

BMW Concord staff are professional and courteous. - Jiffy

BMW Concord staff are professional and courteous. They treat you fairly. They do not sell unnecessary services.

This service department is awesome! - ASHRINTALAN

This service department is awesome! Bailey and Paige go above and beyond. They put care into their customers, which I appreciate because I’m such a werido when it comes to my car.. like I freak out! They’re always pretty cool with me and handle it all professionally and calmly. Again, they are awesome. Super fast service and communication as well!

Poor Service and Lack of Accountability – Be - chrischavez13

Poor Service and Lack of Accountability – Be Cautious I brought my 2017 Honda Civic to Diamond Honda for a coolant service, and the experience has been extremely disappointing. The time it takes just to get a proper inspection is unreasonable, and I was charged more than once for the same issue — which is unacceptable. Management and service operations show a lack of urgency and care. If you value your time and want quality service, I suggest looking elsewhere.

We took our car into Quicklane for service and what we - raypennell

We took our car into Quicklane for service and what we thought was a burned out fog light. Turns out it was wiring damage by a rodent. They took care of it for us along with a full service and a car wash. Been doing business with El Cajon Ford for years and prefer not to go anywhere else.

Dave & team identified the issue & fixed it. - craigcris

Dave & team identified the issue & fixed it..Dave is awesome..he has been servicing my car since 2018 & I won't go to anyone else! !

I have always had. - Williamsangie1994

I have always had. Great experience here at Jeep Fontana . Great service always ! Definitely recommend Dan and Henrik are very professional

Incredibly overpriced service quote. - Shuckman

Incredibly overpriced service quote. Charging $554 just to look at what I described as an issue. Issues I informed about listed below: - Overhead console latches broke, Detached it because it kept falling down -$111 - Driver side visor was broken and would fall down, did not stay in place - $111 - Driver door does not lock properly, ever other door locks properly - $221 - Trunk latch is broken/detached (parts were left in the trunk, so nothing would have to be ordered for this) - $111 - Need new wiper blades - $118 - heavily inflated price for wiper blades Keep in mind this is the charge just to inspect the vehicle, no actual changes/repairs will be made. 2/4 of the above issue can easily be seen just glancing at the car for 2 seconds. The door not locking takes 1 button press on the key fob and then opening the door. The visor you open the driver door and look at the visor and inspect it a bit closer which would probably take 15-30 seconds depending on how thorough you would want to be, but it was visibly damaged To further, the quote to fix the above issues was insanely inflated - Overhead console - $649.44 - Driver side visor - $679.46 - Driver side door - $370.20 - More reasonable as this more matches the cost of what labor would be and the price of the actuator so no big issues on this one (granted it is a bit high) The one good thing I can say about this place is the Customer service is good. Anything further than that is not worth it.

We've purchased 7 or 8 vehicles from this dealership. - JUDYAMODEO

We've purchased 7 or 8 vehicles from this dealership. Everybody is always courteous and helpful.

Brandon an excellent service rep! - TBRECKON

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

Process was easy. - Greg C

Process was easy. Staff was very polite and professional. They delivered the car sooner than the original estimate. Will definitely go to Hello Mazda of SD back after being disappointed multiple times at Westcott Mazda in National City

Sam Zuniga kept me informed at all times , Excellent - The doer

Sam Zuniga kept me informed at all times , Excellent customer service, he is a great asset to the indigo group

The service was slow and the tech was not completely - Gracie O

The service was slow and the tech was not completely communicating with us. We had to call the tech to get updates. The car ended up staying at this dealership for 1.5 weeks. My husband made calls himself to get the insurance to fix the problem, he even had to be the one email the insurance regarding the issue instead of the technician.

I have been coming in here to get my vehicles serviced - Benjaminj1994

I have been coming in here to get my vehicles serviced for a few years. The food at the café is very good and Felix my service writer is excellent. I’ve never been left with the feeling that I have been oversold something. The staff is very friendly and knowledgeable..

They didn't really fix my problem. - smarcus

They didn't really fix my problem. They said the fan not going off after car is turned off is okay.

We have always been treated with respect when we have - WES_FLAWS

We have always been treated with respect when we have purchased a vehicle or had service performed on our vehicles. We have purchased 3 new and one used vehicle form Lampe and I will continue to use them. Matt did a great job of informing me about the statis of the work being done on my truck.

I had made appointment on 5/13 for my velar . - Sarah Celebrado

I had made appointment on 5/13 for my velar . Upon entering the service department. The place is super clean, very organized! I was greeted by Kimberly Estala, Kimberly was so sweet, kind, caring , genuine , very down to Earth, she has the positive upbeat energy about her. She asked us what was wrong , I told her my velar has be having trouble with my sensory and my engine light constantly comes and goes . She listened to all of our concerns and questions . She answered them all! She is very knowledgeable which is great , since this I my first Land Rover . She told me it might take a couple day or more which I knew . The next day I get a video audio from Kimberly showing me what was really wrong with the velar , The O2 sensors needed to be replaced & coolant was leaking , the video was so clear and the description of where and what they need to do was amazing !! That was so thoughtful of her! Thank you so much!! I never had that kind of experience it was so wonderful!! I got a call from Kimberly yesterday that my velar was ready! Hooray! Upon entering were greeted by Steve , Steve was so kind, he help me get check out smooth & I got my car back Hooray! I had such a very warm positive experience here ! Everyone was super kind & very friendly! I highly trust them & with my car! I especially would Love Thank Kimberly!! She really helped me with velar with the constant updates , I really appreciate her so much!! Thank you so much!!!

So far I have used Larry h Miller Toyota services couple - zapatagrupo

So far I have used Larry h Miller Toyota services couple of times and I am totally satisfied with the professionalism and knowledge these people have at this dealership I was informed of certain repairs with pictures that needed immediate attention that was very impressive way better than Dalton Toyota where they only tried to ripoff the customer with boga cells, but at Larry h Miller Toyota from the minute you arrived to the moment you interact with the service writer the service is exceptional, make sure you always make an appointment for Speedy service. this time Vanessa was my service writer and Kyle did the phone call appointment Hooray L.H.M.T. :)

In and out in a timely manner. - alfredojmuniz

In and out in a timely manner. No surprises. Job well done. Thank you all

The people and staff of this dealership was fantastic. - Marion Cozine

The people and staff of this dealership was fantastic. I Rate, it with the 10 because I was satisfied with the work and also they had my car nice and clean ready for me to take very polite and helpful.