Rusnak Volvo Cars - Service Center

I just had my car serviced with Hector Torres. He is so friendly and professional and kept me updated throughout the day. Definitely recommend booking your next service appointment with Hector. He He is so friendly and professional and kept me updated throughout the day. Definitely recommend booking your next service appointment with Hector. He made the whole process so easy and stress free :) More

Too busy so sometimes it’s hard to get updates. But overall people are nice and work is done promptly. But overall people are nice and work is done promptly. More

I had a very disappointing service experience with Rusnak Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which di Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which did not fix the problem. When I pointed that out, the technician tried to convince me that it was fixed, even though I could see that the problem, though slightly changed, was still there. Sloppy work. Details: A problem developed in the infotainment system which affected the radio, the heater/air conditioner, and the door locks. Things suddenly started acting weird. On the advice of an independent repair shop who thought a software upgrade MIGHT be needed, I went to Rusnak. They charged me for diagnosis and the software upgrade. After I saw that the problems were still there, I returned to the independent shop and asked them to look into it. They quickly saw that a control module had been damaged by a spill. Rusnak's "diagnosis" did not see this. The independent shop replaced the the module, updated the software, and the problem was fixed. Also, the independent shop did the module replacement, including labor, for less than half the price that Rusnak had quoted me for the replacement parts alone. I will never go near Rusnak Volvo again. After a discussion with the service manager, Rusnak did refund me half of the diagnosis charge. With the poor quality of their work and the attempted snow job by the technician, I deserved a full refund. More

Na’eem was very responsive and helpful.The software in Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready th Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready the same day. More

Fast and complete service! Brought the car in for a recall issue, and learned there was a parts recall issue that needed to be addressed, and was able to take care of that at the same time. recall issue, and learned there was a parts recall issue that needed to be addressed, and was able to take care of that at the same time. More

Although there was some delay before seeing the service manager, when I said that I would wait and was told that it would take about 1 1/2 hours, he was as good as his word. I just wish that I could have manager, when I said that I would wait and was told that it would take about 1 1/2 hours, he was as good as his word. I just wish that I could have gotten my contact information updated. More

Estimated 1hr fix time when I arrived but took over 3 hours, overall it always takes a very long time to fix the car no matt The reason hours, overall it always takes a very long time to fix the car no matt The reason More

Efficient but expensive. Had a hard time calling in. I called 5 times and was routed many times before someone helped me. ...When I picked up, it was quick. called 5 times and was routed many times before someone helped me. ...When I picked up, it was quick. More

Great service and communication. Quick replacement of the recalled part. Waiting room was nice. Jamie and Ronnie stopped to say hi. They also washed my car which was excellent! Thank you. recalled part. Waiting room was nice. Jamie and Ronnie stopped to say hi. They also washed my car which was excellent! Thank you. More