291 California Cadillac Service Centers

Service - bcaputo

Sort of bummed that the closest Cadillac dealership to San Jose is in Fremont.....but they have good wifi and an area to do work while you wait for your car to be serviced....had my service down quicker than expected...they did an excellent job.

Service after sale - Fitz

Highly professional management team. No pain straight forward transactions. After the sale, the service and handling continues to be professional. Kirk Bigelow manages the service dept. Great care of customers.

Shady, rude, inconsiderate, fictional excuses & shoddy work. - calamari88

My brother and I had to bring our cars in for GM recalls. They kept each car there for 2 days each despite the fact that no work was done on the cars! We found out later they only needed to replace our keys and didn't need to keep the cars there, rather they just needed copies of our keys to make new copies. We needlessly had to pay for rental cars. The rude repair manager came up with a story about how they had to keep the cars for 2 days because they needed to write down the VIN# and mileage. Ridiculous! We looked up online and all other GM owners across the country were getting the recall taken care of in one 15 minute trip to the dealer. These people did not care that they wasted our time and money. On top of that the repairs weren't even done correctly. The replacement keys didn't work and the manager pretended that the original keys were also faulty.

I would actually give the service department less than 1 - Christine Wilson

I would actually give the service department less than 1 star. I have contacted the bureau of automotive repairs to look into their business practices. The GM never even gave the courtesy of returning my call. Shame on you. During one repair, 270 miles were put on my car. Bad business. Sales department is okay but I was promised chips for my car in 6 weeks and haven't heard back. Cadillac owners beware!

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!