288 California Cadillac Service Centers

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

Service manager Mr.Gomez and his team are the main... - larry78638@gmail.com

Service manager Mr.Gomez and his team are the main reasons I have purchased two cars and their attention to my needs was just great. Larry Lewis Palm Desert,CA

Service department rip off - CamaroSS

I had a bolt fall out of my RF brake caliper. They fixed it in about a half hour. Cost of the bolt was $10.84. My bill: $297. You do the math. Avoid this place!

Great service. - Terry sloman1

Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.

Prior from today I've experienced several leaks with my - pillarswilliam52

Prior from today I've experienced several leaks with my car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Michael Stead Cadillac in walnut creek.

My service advisor larry was able to get my car in early - MRMANCE

My service advisor larry was able to get my car in early than the online appointment, he ask me what was my problem with my Cadillac srx, larry took notes and informed me diagnostic service will take time, at $197 an hour. “ I bought a after market ECM and my car wouldn’t start, and I replaced two o2 sensor and a crankshaft sensor on my on before I replaced my aftermarket ECM, since my scan tool had those codes coming up along with no communication with ECM. Now with my used ECM I was getting code p0192 fuel rail system bad, and p0315 crankshaft sensor not learned. “ I ask for a diagnostic and possible flush and reprogram. After $690 in diagnostics, I was told I had a bad ECM they can’t reprogram it, and I need the dealership ECU for about $795 and $295 in reprograming along with the $695 for diagnostic they performed, I did confirm extra hours because the technician needed more time to do diagnostic. I complained I should’ve have pay for the diagnostics, how long does it take to find out that a ECM is bad, larry was willing to work with me and take the tax off the final price $1,800. I would go back to larry for service, he just need to be more informative and take time to explain in more detail what the technician is saying, so I can understand the charges.

Awesome dealership who’s been taking care of my car since - Overcomer4God

Awesome dealership who’s been taking care of my car since its purchase. Excellent service always!