4,437 California Chevrolet/1000 Service Centers

I've enjoyed doing business with Jaguar Anaheim Hills. - Stasia S.

I've enjoyed doing business with Jaguar Anaheim Hills. Jay and Joanna were both amazing to work with and made the maintenance seamless! I've enjoyed doing business here and with these amazing individuals and I would 100% recommend them to anyone looking for a Jaguar or Land Rover and getting maintenance or repairs done. I will go back here again because of the excellent customer service and high quality vehicles. I love my FPace thank you for taking care of my new car while it’s there!!!

Initially I came in to buy a Jag - Rob made the whole - hugh W.

Initially I came in to buy a Jag - Rob made the whole experience low key and low pressure - I very much appreciate that. In the event I ended up buying elsewhere but have come back here several times for service and will not go anywhere else despite the fact that there are 2 dealers closer to home ! Both Rob and Eric Trevino, service advisor, are true professionals and clearly know how to treat the customer. This dealership is a class act !!

My service experiences at Monterey Jaguar Service have - douglas.silveria@morganstanley.com

My service experiences at Monterey Jaguar Service have always been very good. Laura Salusky in Service is an absolute pleasure to work with!! Very pleasant and professional at all times. She makes you feel like your car and needs are always important. We have worked with her many times. Everyone who works is the Service department are always friendly and professional. When you pick up your car you know things are correct, it is clean and has been well cared for.

I I recently had the pleasure of working with Jason V. - ericaross785

I I recently had the pleasure of working with Jason V., an Encore Specialist at Land Rover Newport Beach, and I cannot recommend his services enough. I called with a technical question regarding my boss' 2023 Range Rover, expecting to simply be walked through troubleshooting over the phone. To my surprise, Jason went above and beyond—he offered to come take care of the issue in person. From the time I made the call to when he arrived was an impressive 20 minutes. He took the time to truly listen to my concerns and then clearly and patiently walked me through the solution. In addition to resolving the issue, Jason took the initiative to update the vehicle’s software, ensuring everything was running smoothly. He even returned a couple of hours later to double-check that all was as it should be. Jason's customer service was exceptional—his demeanor was professional, friendly, and incredibly helpful. It's rare to encounter such a high level of service, and Jason truly made a lasting impression. If you're in need of assistance, I highly recommend reaching out to him. Thank you again, Jason, for your outstanding support!

New Purchase of a Velar - Lanceworth

It was a fantastic experience, we worked with Robert Muneton over a weeks span. He followed up with us as we made our decision. We finally made our decision and he called and we went in and the rest is history. I am in sales myself and Robert follow up is incredible. Thank you for the great experience.

Horrible service department. Poorly managed, and... - GBS

Horrible service department. Poorly managed, and technically weak. Service advisors are rude and don't return calls.

I had poor service and experiences previously but since... - gbramson

I had poor service and experiences previously but since then I feel the dealer, Richard in particular has made strides in improving customer relations and service levels. Yes, dealer prices are outrageous, with that situation, there is no improvement!

Service: Juan Reyes poor service - Fr097

Service: Been coming to this company for years for a previous jaguar and rr which was located off Redondo before they relocated, which I always worked with Nate and had no issues with Nate, outstanding service rep. Came in last week to the new location didn't see Nate, asked if I can drop off my car for service, was spoken to by Juan Reyes which for a better lack of words, lacks customer service skills. He said I couldn't drop it off because of no availability, no problem that's fine, but lose that attitude bud. Maybe a lack of hiring due to the new location why you have someone like Juan working here. So I'm back from last week, still have an attitude Juan.... dude change something in your life maybe your job. Autonation, if you want to turn customers away and have a bad taste in there mouth, keep Juan Reyes. I think Juan belongs in a fast food joint where the only words he needs to use our, would you like to super size that.... Also been waiting 40 mins to get out of here (mostly for a rental) a bit longer than should, so much for dropping a car off. If you go here go to any service rep other than Juan Reyes. I'll update the review once I get a call from nasty attitude Juan to see what's going on with the issues of the vehicle. Good job Juan keep up the great work

I get first class service at the SF JLR service - Lorenzo

I get first class service at the SF JLR service department. Dimitri is super to deal with, he is knowledgeable and takes the time to help with your service questions. Actually, all the people in the service department is wonderful!

WOW!! Simply stated, one of the best vehicle service... - zekester60

WOW!! Simply stated, one of the best vehicle service experience to date. If the Sanra Barbara Auto Group was trying to changed a failed image of the past, they greatly succeeded. Whatever you experienced before; forget it!! Come back and give this dealership another try; you won't be disappointed. I was very sceptical about coming back to this service department because of the sub-par service we had received in the past. Am I glad I changed my mind! Our Service Technician, Jee Thao, from the beginning, treated us with kindness, courtesy and respect. We've been back twice so far with the most recent event happening in April 2012. Our vehicle had been acting up while we were on vacation. We were on our way home that night and rather than coming back the next day, which would have been out of the way, we decided to crop it off on the way home. We'll as luck would have it, traffic was bad and we ran late. One call to Jee and the problem was solved. Not only did this guy stay until we arrived, he had a loaner vehicle ready to go for us to complete our trip. He gave us all the information we needed swiftly and accurately. He made no false promises; just the straight answers. During the entire process, he kept us informed and avaliable for us if we had any questions. Well, I did call and got his voicemail. I thought to myself, I'm not getting a call back for a couple of days. Boy was I wrong!! He immediately returned my call and had the answers. End result: My vehicle is running great and it didn't cost me a fortune for the repairs. Way to go Santa Barbara Auto Group. You restored my confidence and will, without a doubt, see you first when I purchase my next car. Needless to say, I will return to your service department, if needed for any needed repairs on my vehicle.

Excellent service and they do the required work quickly! - BLondon20

Excellent service and they do the required work quickly! Victor Avalos, service advisor and Keith, technician are a pleasure to deal with. Work on my car was finished and took relatively little time. Been taking my cars their for years and will obviously continue to do so.

Awful experience. - nycolestap

Awful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed strange as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will wful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed strange as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will try and talk their way out of taking on any blame and will make you feel stupid in the process. Absolutely do not go here. They are untrustworthy, unkind, dishonest and apparently incompetent on the mechanical side of things. Worst experience with a mechanic ever, by far.