4,437 California Genesis/1000 Service Centers

Windshiled change caused issues with the sensors - Howie

I drive a lot of highway miles and the 2016 Honda Civic Touring I purchased new there has experienced 2 cracked windshields from rocks hitting it on the highway. With the non OEM windshields there are sensor alignment issues that most glass installers cannot fix. The Service department has been able to handle this quickly and the price is fair considering the cost of an OEM windshield which costs 2X. In my 3 years of routine service visits, all of the Staff members have been courteous and helpful.

Great price on my new Nissan Titan a few years ago, and... - biglefte

Great price on my new Nissan Titan a few years ago, and very fiendly/accurate/timely service staff! I would definitely recommend this dealership to anyone looking for a new or used Nissan or Subaru in the area!

rolling. Was a huge help , worked his butt off to get me... - C.Farrell

rolling. Was a huge help , worked his butt off to get me rolling Went above and beyond to answer my never ending questions with patience and courtesy. Thanks man.

If you're looking for service for your ride in Orange... - Stumbo

If you're looking for service for your ride in Orange County/Los Angeles, please give Showcase Chevrolet a call. They have a great website at: http://www.showcasechevrolet.net/. I was extremely satisfied with everything about their operation. I took my 2004 Corvette Z06 CE in for service based on recommendations I found on Corvette web sites and based on the fact that my daughter recently purchased a new Tahoe from the same dealership. I wasn't disappointed. My car has 3k miles, is kept covered in the garage, and still has the new car smell. Essentially, it's still a new car and I intend to keep it that way. Showcase returned my car in pristine condition and looking as good as it did going in. Alvin/Steve (service reps) have excellent communication skills. They kept in touch about the status of my car and took the time to answer all my questions, especially since I took it in the day the dealer warranty was to run out. I wanted everything checked and rechecked to make sure there were no warranty items that would be overlooked and where the cost would come out of my pocket if I had to fix them in the future. The maintenance required at this time was called Maintenance II(oil change/inspection) and adjusting the handbrake. Also, GM had a free air filter parts/installation that was included due to the recent fires in Souther California. It was much appreciated because there was so much ash in the air for so many days. In addition, based on my readings of Corvette web sites, it was recommended that the brake fluid be changed every two years. Alvin had my brake fluid tested and it was determined that it contained no air bubbles and looked to be in fine condition. This fact was documented on my paperwork and initialed by Alvin. There was not charge for their testing and I saved close to $100. While I was waiting for my car, I also spoke with the finance manager (sorry, can't remember her name) who took her time to explain the different options available regarding extended warranties. When I was checking out, I received a $10 off gift card which was partially applied to my initial service and the remainder to be applied to my next service. The cashier/receptionist was also very friendly and helpful (sorry, can't remember her name). Even the showroom salesman was cordial since I was checking out the seats of a new Corvette to see how they compared to my 2004. While I didn't meet him, the service manager, Mr. Pattison, should be recognized for running such a fine shop.

We’ve bought 6 vehicles from Sierra Motors, good - Dennis Marquardt

We’ve bought 6 vehicles from Sierra Motors, good experience with sales people, service people and parts department.

I had a less than satisfactory experience working with - Ms. Anonymous

I had a less than satisfactory experience working with Johnny. He does NOT call with updates you have to call him or go down there. If you point this out to him he becomes very defensive while deflecting & projecting on you. Attempting to make you the customer the person in the wrong. I never was treated this way at Lithia, ever! The reason I gave your business an opportunity was a coworker (I work in Madera but live in Fresno) suggested it because of your pick up and delivery service. If I hadn’t been for Lee staying late and getting me I would have been stranded. Now we fast forward two months. I return for my transmission repair again seeing Johnny (reluctantly) he had my paperwork to repair my transmission. Did not tell me I didn’t have to pay for it I found this out by coming in to check on it (was supposed to be on on June 14th Ryan his supervisor informed me and I told him I had been paying for a rental and Ryan had Dan get me a rental from their own rental I had me return mine back to Enterprise. Again Johnny did not call with any updates I had to return to the dealership for an update. Johnny leaves early and takes time off ( not that is a bad thing) but please call your customers. Your very attentive when your selling me additional goods and services then you forget to follow up. Both times I have come in. This would be zero starts if it hadn’t been for Dan, Lee and Ryan excellent service. A little advice and constructive criticism if you want to know how to take of a customer do what Dan, Lee and Ryan are doing which is your job. You seem more qualified in selling used cars, telling people what they want to hear and being nice in the beginning of the transaction and then forgetting them and moving on to someone else after a sale has been made. You should know I am now out the money for a weeks worth of rental you could have either gotten covered or got me a car from your lot. The only reason this is a five star review is due to the fact your coworkers made it to be. My advice to future customers, avoid Johnny ask for Dan or Lee. Ryan thank you for kindness and the loaner.

I took my F-150 for an oil change back in January 2022 - OM77

I took my F-150 for an oil change back in January 2022 and was charged almost twice as much as I’m used to paying. I understand about prices going up, but at least tell me about the price change! To top it off, they broke the cap off to a couple of lug nuts and did not tell me about it! Come on Simi Ford, you should be better!