The service manager, Melvin Chacon, canceled my shuttle - aortiz
The service manager, Melvin Chacon, canceled my shuttle 35 minutes after it was scheduled. Leaving me scrambling to find a ride. Melvin offered no apology, couldn’t answer basic warranty questions, and refused to give me paperwork on my service, calling it “a nightmare” and saying if I wanted the paperwork we would be stuck there until 7 pm.
The service area felt chaotic, with service consultants dropping f bombs and saying they were “pissed off”.
Despite what the website says, I received no shuttle or loaner. I wish I’d seen the bad reviews on Yelp and NextDoor—many in the community now go to Simi Valley or Woodland Hills Honda instead. I only came here because I purchased my car here and had great service when it was owned by the Andersons.
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