4,437 California Rivian/1000 Service Centers

Where is customer safety - Julie616

My Kia Sorento had a recall notice for engine problems. I was not informed of the service that would be done and took my vehicle in on February 27. My husband had changed the oil the day before and we were unaware that this would also be the process for the recall service. They were looking for metal fragments in the oil. As the oil had been changed the day before, there was very little chance of finding any. I took my car back in on May 30 and explained to them that we would like them to redo the service recall to check for issues. They were unwilling to do this free of charge but I could pay $60 and get a simple oil change. I explained why they didn’t find metal fragments last time but that I was concerned that my car was not running well and wanted it checked again. The service dealer explained that all they were willing to do was change the filter and oil and would not look for metal fragments even if I paid the $60. I recently saw a report about a woman driving this same vehicle and it caught on fire. Help me understand this lack of concern on this businesses part.

Nice costumer service, and always very helpful. - BPLAAT

The oil change job was very quick and efficient. I liked how Nissan checked my car for any other needs besides what has been done. Very dependable.

Stay away from Mia Young! - Rio

This review is mainly for the service advisor, Mia Young. If you want TERRIBLE SERVICE and TERRIBLE ATTITUDE, she's the one to see. She used to be my mom's service advisor, but not anymore; THANK GOD!! I do NOT know how she talks to her other customers, but I do NOT appreciate how she talks to my mother. I had the pleasure of seeing this in person yesterday. Yesterday, I accompanied my mom to the dealership because my mom's car stopped in the middle of the road. Given my mom had an oil change appointment already with Mia, but my mom went straight to Andrew because she knows Andrew will treat her better. Andrew mentioned that we were scheduled with Mia, but Mia said something like, "oh that's all you, Andrew!" She said this right in front of us like she was happy to have my mom go to someone else. REALLY????? This really made my mother and I uncomfortable. Mia, if you have ABSOLUTELY NOTHING NICE TO SAY, DO NOT SAY ANYTHING! We were already in a stressful situation and your attitude was unnecessary! Keep away from this advisor! 0 stars!!!

I have been coming to Nissan of San Bernardino for a year - Collettewilson23

I have been coming to Nissan of San Bernardino for a year or so and I have never had any problems or issues with anyone here. They are always polite, honest and very professional. I am very satisfied with the service and staff. Jeff was very polite knowledgeable and helpful.

Worst service department I've been involved with - Hector Vasquez

I bought my truck in this facility as i left the building the ABS and Brake Light was on i took it back the next week and now it has been in the service department for three-weeks now and wen I call i dont get any responses or phone calls returned this is ridiculous.

Gary is always helpful. And also all the staff. Service... - Yayavisi

Gary is always helpful. And also all the staff. Service is always great and never try to sell me anything. Thank you very much. Good day.

Ms. Amanda, my service advisor, was amazing. She has - scudman1991

Ms. Amanda, my service advisor, was amazing. She has great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. Reviews Profile & Settings Nissan of Stockton Feb 16, 2024 scudman1991 Ms. Amanda, my service advisor, was amazing. She has  great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. SEND RESPONSE Amanda Matthews Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended Yes  DELETE REVIEWEDIT REVIEW Nissan of Stockton Feb 14, 2023 scudman1991 Hey everyone if you are interested in seeing a friendly, full of smiles go see Ms. Amanda Matthews in the Service Dept, @NISSAN OF STOCKTON in the Service Dept I would like to send a Kudos & Compliment to her, I appreciate all you have done for me. You have been so enthusiastic about following up on my problems with my vehicle and maintenance needs through my warranty for my new car for its service & maintenance. I think you're a Humble Lady & employee I'm always happy to have a conversation with such a friendly person. It is great that you have been so thorough in your research & scheduling.I appreciate you being so enthusiastic about following this up.” “I think you're just being humble.” “I'm always happy to have a conversation with such a friendly person.” “It is great that you have been so thorough in your research. Sincerely, John Oliveri

Mike Q rocks! - techie

Mike Q took care of my car service needs. He understands quickly what needs to be done. He also understands that people need to get things done fast and get out quickly. He double checks the work that the service people did. What more do you want?

I called here to have my vehicle repaired under my... - toes

I called here to have my vehicle repaired under my extended warranty. I was told over and over my warranty expired. I try to explain I purchased an extended warranty, but he would not listen, would not take my warranty information and call to verify. After arguing with him, I told him he was a jerk!! I then called dealership in Santa Monica.....no issues! Do not do business with these people!!

They dismantled my car - THEN shared estimate Upsell xxxx!! - Sithandra

The engine coils failed on a 2017 Hyundai Elantra with 40K miles. The failure left me stranded. I had to have my car towed to the nearest dealership which, sadly, was Nissani Bros. Hyundai. The engine coils were covered under the 10 year/100K mile warranty --case closed. However, the so called "service advisor" Garrett proceeded to try to upsell on all kinds of services that were not only not needed at 40K miles, but not needed until 60K service. This dealership is the ABSOLUTE without question, the worst Hyundai Dealership in America. This is terrible for me because it is literally 10 minutes away from where I live. I now take my 2017 Hyundai to dealerships that are 30 miles away from me just to receive service from a dealership that operates with integrity and honesty (That's a 1 hour drive in LA traffic coming and going). Nissani Brothers are just thieves plain and simple. AVOID THEM AT ALL COSTS!!!