4,444 California Rivian/1000 Service Centers

Staff here is rude. - andrewb

Staff here is rude. I scheduled to fix a recall and when I arrived I was told I will have to keep my car there over the weekend and "I should've scheduled earlier if I wanted it the same day". They also don't have loaners. I rescheduled the appointment, but not one apologized for wasting my time. After this I had to wait to get out from the service and when there was one remaining car in front of me no one would come up to them. When finally someone showed up (I think it was Hector Contreras), I asked him to move the car so I can get out. He gave me the attitude and told me it is not his problem.

What a breath of fresh air. - RENEEFEHRMAN

What a breath of fresh air. Everyone so friendly at Porsche Monterery! While we waited for our car to complete its one year service, Jun could not have been more friendly, helpful and professional.

Good Service and very kind assistance, clean and helpful. - Parismattew

Good Service and very kind assistance, clean and helpful. Had a great experience working with Chris,

Chelsea, my service advisor is great. She is... - don

Chelsea, my service advisor is great. She is understanding and helpful. Brought my Taycan in for software update. Work was completed nicely and my settings were restored.

there service is the worst, I asked the service advisor - dallaire

there service is the worst, I asked the service advisor to call with questions or up dates, in the two weeks the truck was there i called 5 or 6 times, not one return call, they replaced two parts that were not related to the problem and when i did pick up the truck there was so much bird poop on the windshield i couldn't see to drive, the topper was as soon as i got on the road the check engine light came back on, I went back, the advisers advise was to keep driving the truck the light will probably go off, I have be a GM customer from 3 or 4 different owners of this dealer, some good some not so good but Premier is by far the worst of them all,i will not be going back

Customer service is top notch here in service. When my... - ameliaevon

Customer service is top notch here in service. When my brand new Ram diesel had catastrophic engine failure and the manufacturer dragged their heels, the team here at Premier stepped up. Lou the service advisor, Moe the shop foreman and Marcus the service manager are assets to the dealership. Thank you guys for helping me out and not letting me down like the pricey new truck did!