4,437 California Rivian/1000 Service Centers

Travis was very friendly and helpful. - fidelvelasquez11

Travis was very friendly and helpful. Sent videos of my car for reassurance and proof and also told me about certain packages and how to use them. Very helpful with great customer service

Monday was not a good day for service. - Johnshawfan

Monday was not a good day for service. I had an 11AM appointment. I was right on time, but the double line of cars was so long, I couldn’t even pull in off the street. I had wait OVER AN HOUR before a representative came to take care of me. What’s the point of an appointment? Everyone was polite and apologetic, and when I came to pick up my car, the process was fast and smooth. But you need to have a manager there to evaluate the incoming situation and be able to assign another person of two to take care of a back-up like I experienced. Not acceptable.

I want to thank Gabriel Campos Guzmán for the outstanding - Luiz Zogbi

I want to thank Gabriel Campos Guzmán for the outstanding service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for the whole Land Rover Team

As a customer who has been with Mercedes-Benz San Diego - Kourosh

As a customer who has been with Mercedes-Benz San Diego for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that reading negative reviews about this dealership is disappointing. Many of these customers have yet to experience purchasing or receiving services from the Mercedes-Benz dealership in Escondido. Frankly, comparing Mercedes-Benz San Diego to the Escondido dealership is fundamentally wrong. You may not believe it, but the sales department and even the service advisors at Mercedes-Benz Escondido are often unfamiliar with the latest features and technologies of Mercedes vehicles. Customers often have to explain these features to them and introduce them to the innovations. (Are they really trained? I highly doubt it.) That being said, I wouldn’t claim that Mercedes-Benz San Diego offers exceptional service, but at least they still strive to ensure customer satisfaction. While it’s true that Mercedes-Benz service quality has declined significantly since the COVID-19 pandemic, this dealership is still making an effort to provide decent service, though it falls short of excellence. There are many reasons for this decline in service quality. However, economic inflation, cost-cutting measures, hiring young and inexperienced engineers (at lower salaries), and employing cheaper labor have all played a significant role in reducing the overall quality of service.

Jahan is professional and patient with customers. - youngld04

Jahan is professional and patient with customers. Facility is clean and comfortable. Snacks are overpriced.

Great service Great advisor Great technician Always - lytmichael

Great service Great advisor Great technician Always come here for my services The best deal

Adriana Blas is an amazing service advisor. - jav6715

Adriana Blas is an amazing service advisor. She is friendly and knowledgeable. I always have my chevy vehicles serviced there. They have a great team there. Very happy with their service. I also want to thank Don Olsen, another service advisor who has been taking care of my vehicles for the past 5 years. He is awesome. Thank you Don! Jose Videla

I would like to recognize Ricardo Villanueva (Product - jonyan

I would like to recognize Ricardo Villanueva (Product Specialist) at Putnam Burlingame Subaru. Ricardo was excellent in providing me with great customer service after my purchase of a new Outback. He provided a review of all the electronic features at the dealership and fulfilled additional educational requirements for me to get all I can and need for features which I was unaware of. His team and his help is helping me know that I can go back to Putnam when education is required.

Jack in the service department came through for me in - ajuarez72

Jack in the service department came through for me in getting my front and back brakes done in a timely matter. Always responded to my calls. Awesome customer service.

The dealership was wonderful, when the repair of my old - donaldkhansen

The dealership was wonderful, when the repair of my old car didn’t work out I was given a great deal on anew K4. Rafael was great, he really took the time to see that I was happy with it, he also helped explain all the details of the car on the following day because I was short on time for another appointment on the day of purchase.

I took my car for some service during thanksgiving week, - Alejandro L

I took my car for some service during thanksgiving week, the estimated time they told me was 20 hrs labor plus the time that takes to receive the part, it takes almost 3 weeks for them to fix the issue with my car. And they try to blame it on the holiday but how 20 hrs + delivery of the part became 3 week ?? And I only get a sorry for the delays message, really bad place to take your car for services 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 I give them minus star i

They were helpful, courteous and very efficient in - Okkoree

They were helpful, courteous and very efficient in solving my problem. They fixed my tire issue quickly and at a reasonable price. Thanks!

Great place. - JW

Great place. They are very knowledgeable and always very helpful. I trust my card to them.

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.

Great service and good customer service. - ghiocel24

Great service and good customer service. Tx Rico for your help. Very grateful. I'll see u next time

It was my first time and Maxx treated me very well. - Alex

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them!

Sergio Herrera my service advisor At BMW of Riverside Was - Xhalfmoonbayer

Sergio Herrera my service advisor At BMW of Riverside Was the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and communicated with me at every turn from getting a loaner to returning my car to me washed and vacuumed. I recommend Sergio Herrera. Thank you, Sergio.

one of my lifes bad experience happened here after i - CAR CARE

one of my lifes bad experience happened here after i leased my car. they done even care for the issues i have with the car simply ignaored in all aspects dont consider this place for any transation until you want to waste your money and time

Steve was the absolute best! - GBK

Steve was the absolute best! He explained everything to me very thoroughly and created a seamless visit.

I have no issues with this dealership, they are friendly, - bernie.cargle

I have no issues with this dealership, they are friendly, the facility is always clean. Service personnel seen to get the job done correctly the first time. This time however I had to wait for parts, I guess that is not unreasonable in today's market especially with the numbers of parts required for different vehicles serviced. So, I am not disappointed, I addition, the waiting area is excellent, and the beverage area is great and always kept clean, although I did not use this area this visit, I did not use the ride home service offered this time as my wife was able to pick me up, I do appreciate that the service is provided by the dealership and not Uber. Some dealers use Uber, and I find then most times unacceptable. To me the vehicles are dirty, and the personnel are not friendly or someone I would care to associate with.

I have been bringing my Cadillac to Epic service center - JGSTEELMAN

I have been bringing my Cadillac to Epic service center since 2021. Convenient to schedule maintenance. My vehicle notifies me through the my Cadillac app and allows me to make appointment online. My Service manager Joe helped me navigate what I needed for my 45000 mile service as to avoid duplicating what had already been completed. Joe informed me of a Wire that had damage found during inspection. Work completed and picked up my vehicle washed and vacuumed.

The service writers are courteous and accommodating. - akahn0

The service writers are courteous and accommodating. There are no complaints with the service. I have used two other dealers and this one is best.

It took quite awhile but they kept letting me know how - staylor1912

It took quite awhile but they kept letting me know how much longer it would be so that was nice

Friendly and great customer service will tell my friend - MHARUN

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

Prompt service. - Rv119

Prompt service. No upselling and good work. I worked with Ryan before and it is always a great experience.

This place has great staff that actually care and will - Hideandseek6262661

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road

A Stellar Experience at Audi of Van Nuys--- My wife - ericdewaele

A Stellar Experience at Audi of Van Nuys--- My wife and I recently had the pleasure of purchasing a vehicle from Audi of Van Nuys, and we couldn’t be more satisfied with the experience. To provide some context, we’ve been managing with just one car for some time and were actively exploring options online when we were contacted by the team at Audi of Van Nuys. Given our history with Audi vehicles—renowned for their comfort, reliability, and timeless elegance—we decided to visit the dealership in person. Our experience began when my wife visited the showroom on a Saturday to follow up on an online inquiry. She was greeted by Imad, a sales representative who exemplified professionalism, warmth, and genuine care. Imad’s approach was refreshingly non-aggressive, and he worked diligently to ensure we found the perfect vehicle for our needs. My wife FaceTimed me during her visit, and I was so impressed by her interaction with Imad that I immediately took a Lyft to join her at the dealership. We’ve been loyal customers of Audi of Van Nuys for years, not only because we love the brand but also because the dealership consistently delivers an exceptional customer experience. This visit was no different. Gilbert, the desk manager, played a key role in helping us secure the best possible rates and financing. His honesty, efficiency, and professionalism made the often lengthy car-buying process smooth and stress-free. We truly appreciated his efforts to ensure we walked away with a deal we felt confident about. When it came time to finalize the paperwork, we were assisted by Haik, who handled everything with precision and care. He ensured we had all the necessary coverages for peace of mind and made the process as efficient as possible. Overall, the entire team at Audi of Van Nuys exceeded our expectations yet again. Their commitment to excellent customer service and attention to detail continues to make them our go-to dealership. We highly recommend Audi of Van Nuys to anyone in search of not just a vehicle, but a top-tier car-buying experience.

Look for Daniel – he’s the one who will take care of you - David Lee

Look for Daniel – he’s the one who will take care of you with full commitment and attention to detail. Daniel is genuinely kind and his warm personality and strong sense of responsibility make him someone you can rely on without hesitation. Whether it’s your first time or you’re a returning customer, Daniel treats everyone with the same level of care and professionalism.

Calvin was knowledgeable and very helpful. - leinaw

Calvin was knowledgeable and very helpful. Service done on time. Very professional and efficient. Shuttle service was prompt.

Great experience. - Chris OReilly

Great experience. No messing around. In and out and everything works now. I want to Thank you guys