4,460 California Rivian/1000 Service Centers

One of the poorest run dealerships I’ve encountered. - Sdtcg023

One of the poorest run dealerships I’ve encountered. Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service managers voicemail and they never called back. Seems the poor attitude towards taking care of customers starts at the top. If they cared they would at very least call back but they never did. It’s a shame was hoping to establish a relationship with a dealer but now I’ll have to drive to Carlsbad or Kearny Mesa.

Efficient, customer oriented service - excellent follow - Thankful

Efficient, customer oriented service - excellent follow through- all with a smile. That’s much appreciated-

They marked the car had a full tank of gas and I told him - emaildennistruong

They marked the car had a full tank of gas and I told him that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for gas. When I called they asked for proof. I sent it to a girl name Jessica and she never responded. I've called multiple times and no one picks up. I'm never going back to Audi West Covina now because of this crappy service from EXECRENTACAR

Fernando, Mayra, and Kevin were exceptional in their - Bryce McKinney

Fernando, Mayra, and Kevin were exceptional in their customer service — I felt like family walking in here! I’ll definitely be coming back here in the future for any car needs. Thank YOU doesn’t do justice to the level of service I received but I hope this will do for now! Thank you for showing me there are still beautiful humans in the world who want to do good for others — you made my week!

I recently had work done on my 2023 G90 at Norm Reeves - Edward K.

I recently had work done on my 2023 G90 at Norm Reeves Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle only happened when driving over certain sharp bumps. When I took it in, I asked for someone to go on a test drive with me so I could try to point out the rattle. The shop foreman rode with me, but I was frustrated that I didn't really hear the rattle during the test drive. The dealership had previously replaced the front passenger headrest in an attempt to cure the rattle. This time, they replaced the rear window sunshade because they determined that a rattle was coming from it. When I picked up my car, I asked if the foreman could go on another test drive with me. I had to wait a while for this, so I drove around the neighborhood near the dealership for over an hour trying to find a place with the right kind of bumps so that the rattle would happen. I was thrilled that the foreman and I clearly heard the rattle happen on this second test drive. He even commented that the rattle was rather loud. They checked my car back in and provided me with another nice loan car. This time they replaced the seat frame for the seatback of the passenger seat. I think they have succeeded in repairing the rattle this time and I enjoy driving my car even more now that it is blessedly quiet. I am grateful that the dealership and Genesis invested a lot of time, effort and money into repairing my car. It was all free to me because it was covered by warranty. I am always impressed when a company goes out of their way to honor their warranty rather than making excuses for why they didn't.

Quick and condescending, clean and helpful competitive - jaimedelatorre151

Quick and condescending, clean and helpful competitive and friendly. Representative accurate and understanding good job.

Very professional plus very helpful! - gbentrum

Very professional plus very helpful! Everyone is knowledgeable and not pushy! Just what you want in a Dealership.

I enjoyed working with Marco and service. - Rpedroza8963

I enjoyed working with Marco and service. He was very professional. Enjoyed his smile and how he reviewed the things I needed for my car. And when picking up the car, he was very professional and letting me know what needs to be done next some other important projects that need to be done on the car

Rock Honda is super in customer service. - rodrigojunio341

Rock Honda is super in customer service. My service advisor, Arif, is always ready to do everything to satisfy his client. Service done is always fine with minimum amount of time spent. Way to go Rock Honda! Job well done 👍.

I have been a customer for over 15 years, since it was - ELIS100

I have been a customer for over 15 years, since it was still Metro Infiniti. I can say that the service this time was better than when it was under HGreg.

Always a good experience in your service department! - dcdpp

Always a good experience in your service department! Kevin pushes things along and gets it done and explains in detail all of his recommendations to keep my jeep in tip top shape and safe!

Ervin is an outstanding advisor — knowledgeable, - mayaendrawes

Ervin is an outstanding advisor — knowledgeable, professional, and always a pleasure to work with. He makes the service experience simple and stress-free. I continue to come back because of the excellent work and good communication but most importantly, because I truly trust my car is in good hands!

The staff is friendly and efficient. - Dale

The staff is friendly and efficient. Communication is very good. Work performed as expected. I will be back.

LANCE IN THE PARTS DEPARTMENT WAS GREAT HELP GETTING ME A - IMPALA

LANCE IN THE PARTS DEPARTMENT WAS GREAT HELP GETTING ME A SPECIFIC PART FOR MY 17 IMPALA THANK YOU

I hit the jackpot when i brought my Tacoma here: they are - Tacota

I hit the jackpot when i brought my Tacoma here: they are the most helpful, courteous, patient, honest and knowledgeable people you can find. Aloha, my advisor, went out of her way explaining and helping me find the best solution to repair my truck damage. You may not be in the best mood when your car is severely damaged and you face a huge bill to fix it. But Aloha, and the rest of team as well, were so helpful and patient that they made the whole process less taunting and scary, and put up with my million questions, even the dumbest ones, with patience and a smile. Thank you !!!

Service at Toyota of Orange is simple to schedule and - keh92867

Service at Toyota of Orange is simple to schedule and they are always prompt and courteous. I love Toyota of Orange!

Excellent service department! - tw969706

Excellent service department! I highly recommend. I was greeted upon arrival my jeep was taken in immediately. Oil change and tire rotation was completed very quickly. Thank you Victorville motors!

Rafael is wonderful to work with, I can always rely on - ADSTEIN88

Rafael is wonderful to work with, I can always rely on him to schedule a quick convenient car service. Great customer service.

Every since. - DAMEONLJ

Every since. I bought my Ram, things have been good. Good service and friendly people. Thank you for everything.

GOT ME IN, TOOK CARE OF WHAT I NEEDED, I LOVE MARIN - LARRY

GOT ME IN, TOOK CARE OF WHAT I NEEDED, I LOVE MARIN SUBARU !!! I CAME IN 4 A 229 MILE NEW ENGINE OIL & FILTER SERVICE, I'VE BUILT ENGINES ALL MY LIFE, I ALLWAYS CHANGED THE OIL & FILTER AT 200 MILES TO PROTECT MY INVESTMENT !!!

Great service. - sstephanopoulos

Great service. Nice people and knowledgeable staff. Enjoyable experience overall. Will deal with them often

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Awesome staff and excellent service! - MARIANNEVIRAY

Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.

Christian in service is EXCELLENT! - DOLLY

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!

Great friendly staff and quick service. - g_marciel

Great friendly staff and quick service. Dealership was nice and comfortable. Had everything I needed while I waited for my car to be done.

Vanessa was great - the staff at the service team have - AG - SD19

Vanessa was great - the staff at the service team have always been really great. Good communication about updates and your car’s readiness.

A dedicated staff who are willing to provide great - jeremy

A dedicated staff who are willing to provide great customer service and plus technicians that know what they are doing and will also wash your car after the service it will keep me happy and satisfied.

I received excellent service, Jose Wong is a very good - Sonia Gasga

I received excellent service, Jose Wong is a very good representative of your business, everything was nice and fast.

I have dealt with Jon for several years. - CARTER-DON

I have dealt with Jon for several years. I have found him to be courteous, knowledgeable and helpful. He always greets me by name which I find is very professional.

Candice is the best face to see when you enter a service - Karen

Candice is the best face to see when you enter a service department,very helpful. Always get the best service from norm reeves