Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.7
209 Reviews
Call Service Center (562) 561-2242

209 Reviews of Norm Reeves Genesis of Cerritos - Service Center

Sort by
April 29, 2024

Mary is the best. Always provides outstanding service. I would recommend her to anyone who services their car at this dealership. Thank you Mary More

by Liraalyssa03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 28, 2024

Fast and accurate service. Countless amenities available for the time needed to wait while being serviced More

by Martinez112243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Helpful
April 28, 2024

Great communication did fail to fix the seat belt on rear passenger will bring it up on the next service date. More

by Edwingamino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Helpful
April 27, 2024

The service department is prompt and courteous. Mary has been very helpful with all the question regarding the service. I would recommend it to all my friends. More

by Tennisphantom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 26, 2024

The people are very friendly and I can return back my car on time after inspection. More

by Kim71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 25, 2024

Kevin was super nice and helpful. My car was washed and cleaned after the inspection. More

by Dora.Gonzalez98
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Apr 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words, we're thrilled to hear about your positive experience with Kevin! We're committed to providing excellent service and making sure your car is in top shape. We appreciate your business!

Helpful
April 25, 2024

The service department is very customer service oriented. They are responsive to any requests and they have great communication. The best part is that they have a system set up where updates, questions are p More

by Dijadiva2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service department. Providing excellent customer service and clear communication is our top priority. We look forward to serving you again in the future!

Helpful
April 25, 2024

Mary is always so helpful every time i have to bring my car in for service! More

by Louiilow
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariana Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words, Mary always goes above and beyond for our customers! We're delighted to have you as part of our automotive family.

Helpful
April 22, 2024

Very high end VIP experience. My car was picked up and delivered back to me More

by Betzireed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Report | Print
Apr 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience! We're thrilled to provide you with our VIP service, ensuring convenience and satisfaction every step of the way.

Helpful
April 21, 2024

The dealership provided prompt service and flexible scheduling. I appreciate the appointment being booked via text. More

by endlessresearch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience! We're delighted to hear that our prompt service and flexible scheduling met your expectations. We're always here to make your car-buying process as convenient as possible.

Helpful
1
2
...
21