4,455 California Rivian/1000 Service Centers

Needed to have 2 key remote FOBs programmed but didn't - ndmarks

Needed to have 2 key remote FOBs programmed but didn't know if we needed an appointment. Called service and couldn't understand person on phone. I tried to send an email but their system requires that in order for the email to be sent you must agree to getting sales calls from this dealer and from Hyundai. Is this how to treat a 15 year customer/ Never again at this dealer. I get too many sales calls as it is.

I came in today to get a reset on my new Mazda CX-5,and a... - r

I came in today to get a reset on my new Mazda CX-5,and a gentleman named Elvis greeted me, I told him what I needed and he took care of it right away , I also asked him for help with my navigation system,, and he was very kind and patient with teaching me, he was a pleasure and very kind, thank you Elvis, for your assistance and patience!!…

Had the worst service advisor ever. - Olivia

Had the worst service advisor ever. Been a customer for over 10+years here. I had an appt at 7am (& was in line before their door opened). My service Advisor Eric Davidson didn't even say good morning or greet me. My car was here to be diagnosed for something. He said he may have an answer by 9am but never called me. I called him at 9:26am and he stated, "I'll get back to you soon". Didn't get back to me until 10am. Apparently, he had an identity problem with someone else responding to my name & paying for my job. So, he was in a "foul" mood and never apologized for that incident. I understand mistakes can be made, but it would have been nice to have an apology for his customer mis-identity incident. The other Service Advisors in the past were excellent-very personable. As a woman and a minority, I found my service advisor's behavior unacceptable.

Stay away from this stealer ship, they Rob you equally... - Albino

Stay away from this stealer ship, they Rob you equally well in sales and service. You are better off going anywhere else but Dublin volkswagen