4,446 California SRT Service Centers

The problem with this dealership is that they have no... - dabigdog

The problem with this dealership is that they have no interest in customer service. I purchased the car at Daland and know I got a very good deal financially, but they seem to be intent on making me pay for my negotiating skills.<br><br>My first visit was for a simple oil change, I was there 5 minutes early for a 30 minute oil change. I left an hour and 20 minutes later. I was told "45 minutes is no big deal" and "go F--- yourself, your problem means nothing to me" - those are direct quotes from the service manager. The fact that I was hosting a 20 person international conference call 30 minutes after the oil change was supposed to be complete had no meaning.<br><br>My second visit was for my 7500 mile service, I also had a problem with a broken parking brake and a noise from the brakes whenever the car was in reverse. The service (which I paid for) was done, none of the other problems were fixed.<br><br>When we picked up the car we had to back it about 300 yards through a narrow alley to get it to the street. The service manager and a salesman stood against the wall and laughed about our predicament.<br><br>I called Nissan about the problem and got told that the owner of Daland had already called and indicated he didn't want me back at the dealership. Nissan had no interest in helping me at all.<br><br>I personally don't like the car we purchased (a Murano) and the dealership situation really grates me. I've never had this kind of service from American car dealers and one or two complaints (over 40 years of car buying) have always been handled to my satisfaction.<br><br>This is my fourth Japanese vehicle and definitely my last.<br><br>If you know how to screw a dealer on the deal and can't live without a Nissan, I suggest you stick with Daland and take their deal to someone else. Otherwise, I'd find another brand and dealer.<br>

Been bringing my BRZ here for years everyone here is... - Brz.boy.18

Been bringing my BRZ here for years everyone here is super friendly, helpful, and punctual. Car has always been given back to me in pristine condition

Worst dealership EVER! - raghoser

Worst dealership EVER! Brand new Prius Prime and the entire infotainment system had to be replaced after 3 months. Told it would take 1-2 weeks to arrive, took 4. Told it would take a1 - 1.5 hours to replace, took 3. Now the car battery goes dead for no reason. happened 3 times already. Took it to Dalton and told them take your time and find the drain on the battery. They kept the car for 4 days and all they did was test the battery. Worst of all, I brought the car to them sparkling clean and they returned it FILTHY! I know they have a car wash. Not to mention everyone there (employees) complaining on how terrible the place is run under new management. Do yourself a favor and find another dealership.

Poor service from service dept. for the Rocklin Ca.... - stephengraham

Poor service from service dept. for the Rocklin Ca. location. We arrived at the service center to pick up our RV after some warranty work. At that time, they brought it out to us and this is what we found; Please keep in mind this RV is only a year old; Spare tire cover replaced with old worn out cover, they told me that it was normal wear, uh, I know what my spare tire cover looked like before I brought it in. Batteries and battery boxes missing. ? Inside RV left a mess from the repairs done. Outside was supposed to have been washed, it wasn't and when mentioned to receptionist, she wanted to start an argument. Plugs for bumper storage missing. When service manager sent out to speak to me, he basically told me to stop calling his employees incompetent when obviously they are!! He gave me a $100 gift card which I haven't used out of spite. When I got the RV home, I discovered that mice had invaded and basically tore up everything in our drawers and cabinets. Numerous follow up phone calls have been made to the "Service Manager" but no return calls have ever been recieved. Apparently my RV had been parked out in the field behind the service center and used to replace parts on other RVS. I was and still am shocked by the lack of responsibilty taken by the service dept. Everything was taken care of while I was there, but I was made to fell like the bad guy for even complaining. We still have had no response on the mice issue.

Nice clean and complete service in timely manner. Nice... - Sheeldip

Nice clean and complete service in timely manner. Nice sitting area with coffee and tv and some snacks.very friendly service people and cashier. Car was nice and clean

David Taylor was my service advisor for my recent oil - Curtis Doss

David Taylor was my service advisor for my recent oil change on my 2022 Jeep Compass and he took good care of me. He got me in and out very quickly even without an appointment and kept me well informed of my vehicle's progress. His level of customer service should be the industry standard. Great job David!

Excellent services and amazing customer service all - mimi_1423

Excellent services and amazing customer service all around. Was greeted with friendly faces and all around great vibes

My recent service for my Crosstrek went great. - t.g.

My recent service for my Crosstrek went great. Julio took great care of me and I was in and out in no time!

This has been my dealership to by from since 1998. - timjperes

This has been my dealership to by from since 1998. This is where I gave these guys several truck sales every 2 years or so since 1998. My last visit was one of the worse experiences ever. It’s to bad Bob Cobos isn’t around as much. Time to move on.