DCH Honda of Oxnard - Service Center

Horrible service. I went to have a new key programmed. They charged me nearly $100 to get an unprogrammed key for them when I could have gotten it for$20 online. Th I went to have a new key programmed. They charged me nearly $100 to get an unprogrammed key for them when I could have gotten it for$20 online. Then it wasnt even ready 2 days after my appointment to pick it up. They did not admit quilt. They were unapologetic for their lack of communivation and innefficiency. To make things worse, I had to wait over 2 hours to have them correct their mistake. The manager could not care less when I spoke with him. He threw a 10% precent discount at me with no apology. Dont trust this dealership. More

I purchased six honda vehicles consecutively. I recently purchased a toyota for the first time. The primary reason I switched was my negative experience with this dealership which was completely I recently purchased a toyota for the first time. The primary reason I switched was my negative experience with this dealership which was completely unable to address issues with the electrical and entertainment system in the new CRV I purchased from DCH. More

Dealer staff resolved warranty issue with Honda of America The engine of our 2012 CRV with 81000 mi developed a intermittent noise on cold start-ups. This is a problem on a few Honda models using the same eng The engine of our 2012 CRV with 81000 mi developed a intermittent noise on cold start-ups. This is a problem on a few Honda models using the same engine. The warranty was extended to 120000 on 2011 and some older Honda's with the same defective engine part but not on the 2012's. Because the noise only happened during the first start up on cold days after it was parked all night, several evening drop offs were required before a Honda Tech could observe the symptom in the morning. During that time I was being helped by E. Mendoza a service consultant at the dealer. That consultant understood the difficulty of diagnosing the problem and was committed to identifying it and getting it fixed. Good Job, Thank You! I understood that Honda of America was contacted about my vehicle and the problem who then authorized the Dealer to replace the defective part. My understanding was that Honda of America would most likely pay the dealer for the repair. The vehicle was finished on a Saturday when Honda of America office was closed, so we charged the repair and took the vehicle home to use over the weekend. Both the Dealers people and us thought that was not a problem and the payment we made could be reimbursed after Monday when Honda of America gave final approval and reimbursed the dealer. I was called by a representative of Honda of America in Torrance, CA. the following Monday. and was told that Honda of America would not cover the repair costs. Thus I would not be reimbursed the $610 charge. Obviously I was very confused and disturbed by this Honda of America position. A few days later I met with B. Lewey of DCH Honda of Oxnard and discussed my problem. He also was very understanding and supportive of my position. He had been involved with the authorization from Honda of America before the repair was made and he committed to looking into the matter. The next day he phoned me with the good news that Honda was going to cover the repair and I would get reimbursed. Another Good Job and Thank you to Honda of Oxnard employees. I greatly appreciate this level of service and support from Honda of Oxnard employees. I surely will return to this dealership for my next vehicle purchase and I also recommend them to anyone else. Five previous Honda purchases, with plans to return! Earl Becker More

Great and very helpful with advice!!! Honda of Oxnard is the best to go to for your car service. Everyone greets with a smile and is very attentive with your needs for your car in order to Honda of Oxnard is the best to go to for your car service. Everyone greets with a smile and is very attentive with your needs for your car in order to fix the problem with your car of any. Velazquez gave me different options and explained everything thoroughly about each packet. The best part though was getting my service done very quickly. More

Quick and Outstanding Service Today was my first time visiting DCH, and their service had exceeded my high expectation. Martin genuinely and effectively communicated everything tha Today was my first time visiting DCH, and their service had exceeded my high expectation. Martin genuinely and effectively communicated everything that I needed to know about the status and performance of my car. I went for the "Express Service" for Oil Change and they finished less than 45 minutes. Martin also detected the issue with my car's A/C system in which he took an immediate action and arranged an appointment. Overall, my first day experience in DCH was amazing. I definitely recommend everyone to get their service here! Thank you! More

Oil change I made an appointment to have my oil changed last Friday period arrived five minutes late due to traffic however they took the car in change the oil a I made an appointment to have my oil changed last Friday period arrived five minutes late due to traffic however they took the car in change the oil and rotated the tires for $69. Return the car to me also notifying me that I had a nail in the front tire but it did not have time to help me with it since it was near closing time. Needless to say I was not happy. In fact I was offended at the poor service $69 they don't vacuum your car wash the windows no extra service whatsoever. I promptly took my car to America's Tire store where they fixed the nail in the front tire at no cost and tire blacked all my tires and did all this even though they closed at 6 and ran late. Whoever is running DCH customer service should go to America's Tire and learn how to treat your customers to take a car in for for service you should complete it that day. last the attitude there with like they were doing me a favor by working on the automobile. Never go there again and you can get a better value for oil change many places around town More

Excellent, professional, and friendly customer service. This was not my first visit, so I knew I was going to be satisfied with the service, no doubt about it, and on top of that they welcome you with a big This was not my first visit, so I knew I was going to be satisfied with the service, no doubt about it, and on top of that they welcome you with a big smile. The mechanic who took my car was nice and professional, Angelica, the lady who assisted me was very nice, and every so often came to me to give me and update. Furthermore, the waiting room was pleasant. TV, WiFi, coffee, and delicious fresh cookies. What else can you ask? Thank you DCH Oxnard!!!! More

The cusstomer is again king From the moment I arrived Mr. Velasquez became my personal guide. He was friendly, efficient and very helpful. He offered additional service to give m From the moment I arrived Mr. Velasquez became my personal guide. He was friendly, efficient and very helpful. He offered additional service to give my car a complete check with a report of needed service in addition to repair of my recalled Takata bag. More

They are the best !!! Thank you Robert & Reyna! I took my car in for a recall issue and although I never write reviews, I had to in this case. The customer service was th Thank you Robert & Reyna! I took my car in for a recall issue and although I never write reviews, I had to in this case. The customer service was the best I have ever experienced anywhere. More