4,437 California SRT Service Centers

North County GMC has had my van for 10 weeks with no - Greg.warden

North County GMC has had my van for 10 weeks with no resolution. They damaged the vehicle’s wiring and still haven’t repaired the cluster unit. When I came to pick it up after 7 weeks, the battery was dead, the vehicle wouldn’t start, and wiring for multiple electrical components was hanging out from under the dash and around the vehicle — with no explanation from the service writer. I’ve had to initiate every contact myself, as they’ve provided no updates. I raised all of this with the service writer and general manager over a week ago, but still no response or resolution. This van is a daily driver for our family, and their lack of communication and accountability is beyond frustrating and completely unacceptable.

This is for the service department worst customer service - Anthonyis12003

This is for the service department worst customer service just to pick up my vehicle no one helps put had to ask multiple times for help and they just said they will come but nothing this is place is bad will not recommend this place and sorry to say but some people need to get fired here they need better management

I visited the parts department and purchased a Valve - Fggutierrez1

I visited the parts department and purchased a Valve Cover ($500) and I installed it (I am professional automotive technician with 10 years of experience) after a few miles of driving the vehicle starts smoking, I performed a visual inspection of the engine and found the valve cover leaking. Spoke to the parts manager and he said warranty protocol is to bring the vehicle in to the shop that way one the of BMW technicians could verify the warranty. Brought the vehicle in cause am 100% it BMW was going to grant my warranty. Nope, the technician said it was a pinch gasket. SMH. I didn’t want to argue and paid the diagnostic fee $240. I bought a new OEM gasket from the same Dealer, installed it and the Valve cover is leaking from the same spot as before. After $800 or so BMW has failed to warranty me a Valve cover that’s defective and lied that it was a pinch gasket. I’ll give them a 0.

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

Great service provided by Julie and the technician! - Jerry Hicks

Great service provided by Julie and the technician! Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around with sales and service!

helpful staff. - lil rabbit

helpful staff. the mechanic team could be more through in their inspection notes. the woman helping me was apologetic on their behalf b/c they didn’t take good notes on tire thread and she had to page them a few times to get specifics

My classic Lorinser SL, used only for club shows and - doleary

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula.

Horrible. - t_muscio

Horrible. My Tacoma had a paint recall, made the appt to bring it in for repair. Over 5 hour round trip for me - and wife has dementia. Everything I do has to be pre planned. Lady I made appt with assured me the truck would be left there and I would be given a loaner until completed. Not so. My over 5 hour round trip was for them to take 4 pictures. NOTHING accomplished at all. I was lied to. I'm absolutely disgusted by this.

Great help with purchasing our vehicle 🚗. - evadavis0525

Great help with purchasing our vehicle 🚗. Mitchell our salesman was wonderful, and Dana was very helpful with the paperwork and personable . 👍

Greg Kugler was our tech when my power steering went out - Pashentz2002

Greg Kugler was our tech when my power steering went out and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was going to take a couple of days to pay for the repairs. He was kind and honest and very helpful!!!

Great Service completed on our 2013 Camaro. - Camaro13

Great Service completed on our 2013 Camaro. Premiere’s Service rep - Jerry Landeros, guided us through the process, and kept us up to date on costs & the progress, until it was delivered back to us. Thanks to Jerry & the Premiere Team for taking care of us.

Jailene Vargas was my advisor. - jkogura

Jailene Vargas was my advisor. Professional, courteous, prompt. A pleasure to work with. Timely service and comms.

Jerry Flores & team. - Gloria Walter

Jerry Flores & team. Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Sincerely, Gloria Walter & Benny Walter Phone: 951-655-0959 Email: glodean7777@gmail.com

I bought my 2019 Kia Sorento from the dealer about 1 1/2 - GEWARF

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team.

El personal de Nissan es gente amiable buena atencion, he - Rafaelrod3

El personal de Nissan es gente amiable buena atencion, he estado ai Barias veses para servicio de mi veiculo andado buen servicio ,Estoy contento porque me an tratando bien , es mi diler favorite . Grasias.

Marina Reza the service advisor did a excellent job with - gngchacon

Marina Reza the service advisor did a excellent job with my wife's Edge. She was very respectful of my time and was able to get me into a car for the time of my service. Thanks Marina!

We have had repetitive issues with a new Corsair we - Linda

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

I’m very disappointed in the service I received from - joshsnook

I’m very disappointed in the service I received from Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate below but mostly want to alert and caution folks from using the dealership’s Parts & Service Department. My 2025 Ram 1500 was having trouble starting, which prompted me to take it in for service. The check-in process took 20 minutes and included a physical inspection and video being recorded of my vehicle to document its condition. After my vehicle spent two days in service, Service Representative, Jay, called to inform me that although the starting issue was resolved, one of the tires became flat. Jay stated a “nail” was found in one of the tires and claimed this wouldn’t have been due to their dealership since they don’t use nails. He also stated the vehicle had the same mileage as when I dropped it off, so it hadn’t been taken for any “joy rides” and their service department wouldn’t have caused the flat. The dealership put on the spare and although I asked if they would help plug, patch, or replace the punctured tire, they would not and said they did not believe the flat could have happened while they completed their service work. While on the phone with Jay and reminding him that no flat tire or signs or lower tire pressure were identified during the physical inspection and in the video which is why i believed the dealership should take some accountability, After sensing my frustration on the phone, Jay responded by telling me I should “ maybe take the vehicle to the dealership it was purchased from” in the future. Upon picking up my vehicle on Friday at the dealership and reviewing the scope of work on my invoice, the dealership listed the vehicle had been “road tested”. I asked the Service Rep, Fabian, what this meant and whether "road tested" was automatically added to an invoice by default. Fabian assured me “road tested” is never automatically added and a service tech would have manually added this after the vehicle was “road tested”. Fabian also informed me that “road tested” means the vehicle is driven for approximately 10 miles. In addition, when we looked at the flat tire, there was a new Phillips head screw (not a nail), which Fabian said is a screw that regularly gets used by the service department. Fabian also pulled up the video of my vehicle’s physical inspection when checking in, and he did not see any indication of a low-pressured or flat tire. Fabian agreed that what Jay stated (i.e., a nail was in the tire and the vehicle was leaving the service dept with the same mileage as when I dropped it off) did not align with what he saw (i.e., the new Phillips head screw found in the tire and “road tested vehicle” listed on the invoice). I was told that a Service Manager would follow up with me on Monday to resolve the situation. Although it's now been more than a week and I've left a follow-up message requesting to speak with a manager, no one has responded. The lack of follow-up is frustrating but I’m also questioning the ethics and integrity of the Service Department after what was stated on my recorded call (nail in the tire and no miles were driven on the vehicle during its service) did not align with what’s listed on the invoice and seen in the tire (vehicle was road tested, and the tire puncture was with new Phillips head screw). I don't know whether this is technically fraud, but it’s highly suspicious at best. It's caused me to seriously question the service department’s ethics and integrity and the main reason I will not go back for future service. I normally value learning about people’s experiences to help me find a trustworthy service department and technician. This is why I’m posting the review to caution anyone from bringing your vehicle to Coastline Chrysler Dodge Jeep Ram for service.

This is the Best dealership in San Diego! - Austin

This is the Best dealership in San Diego! Would not go anywhere else for my vehicle needs!

I brought my Ford Fusion in for 2 recalls on 11/24/24f. - lechvutz

I brought my Ford Fusion in for 2 recalls on 11/24/24f. A while later the service adviser called and told me that the cars's data link connector was not communicating any information, so they would not be able to take care of the recalls until the problem was fixed. She quoted $225 for diagnosis which would go toward the cost of the repair. I declined, drove the care home, and hooked up my OBD which communicated just fine with the car's computer. So these dishonest ripoffs tried to charge to diagnose and then repair something that was not broken.

Great experience with the Service staff. - KD

Great experience with the Service staff. Explained what they had to do and got it done in a timely matter. Thumbs up!!

Great service very satisfied ! - Danielle Soto

Great service very satisfied ! Nathaniel in service was patient and helped me get the best deal possible to fix my jeep. He was very thoughtful for making sure I had transportation to dealer and from home. Franklin the driver was always on time and had great customer service !!

We had some issues but we were able to get these worked - offsite

We had some issues but we were able to get these worked out with the Service Manager.

i was in service and chance helped me with a few - estttos

i was in service and chance helped me with a few questions about my moms car and possible a car for me

My neice came from Northern California and had her Kia - pamelajobyrd

My neice came from Northern California and had her Kia Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the car, but due to a successeion of moves on her part, she did not receive notifications. After producing paperwork showing she had kept up maintenance on her Kia Optima, Ismael in the Kia Service Dept. working with Kia and my neice had the car repaired, which she says runs like a brand new car. She credits Ismael's calm demeanor and customer relations skills with getting her through a very stressful situation. I was with her on a couple of her visits to Kia Van Nuys and witnessed Ismael's interactions for myself. He was very professional as well as personable. Shout out to Kevin also who drove us from the Service Dept to the larger service repair building. He also was personable and seemed to enjoy his job and making us feel at ease.

Great service - Amy

I had my car serviced at Patriot Hyundai a couple of weeks ago. I was very pleased with everything. Joey was very professional and helpful.

Service rep answered questions had; service done so... - BE84

Service rep answered questions had; service done so promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem certificate for service rec'd from Christmas with donation to Toys For Tots; enjoyed snack bar offering complimentary food/drink with service; and last but not least the open space of facility and cleanliness !!!

Exceptional Customer Service. - Hernandez31602

Great customer service all around from the team at Camino Real Chevy. Service Department met their goal of completing work on time. I would recommend this Service Center.