4,443 California SRT Service Centers

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Very professional, the staff was very kind, I am very - Evelynrizzo

Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.

I had an absolutely terrible experience at Honda of - ROK77

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

Great service & the person who checked me in was amazing - Chriscluff

Great service & the person who checked me in was amazing at keeping me informed & getting me on my way in a timely manner!

I took my ascent there this morning and they had the - Dave

I took my ascent there this morning and they had the exhaust leak fixed before 3pm. John Kanikowski was my contact person and he impressed the heck out of me. Ivan took a test drive with me and knew what was the issue right off the bat. I was given a car to use while my car was being fixed and the lady who handled the process was also very professional and friendly. I was treated with respect and I felt like the people I worked with cared about their business. Thank you greatly!

Travis was very friendly and helpful. - fidelvelasquez11

Travis was very friendly and helpful. Sent videos of my car for reassurance and proof and also told me about certain packages and how to use them. Very helpful with great customer service

Always a great experience with this dealership, service - fletchaka

Always a great experience with this dealership, service department is always friendly and professional. Guest area is clean and inviting.

I was able to get the information Needed to address the - RBG

I was able to get the information Needed to address the issue with my audio system

As a customer who has been with Mercedes-Benz San Diego - Kourosh

As a customer who has been with Mercedes-Benz San Diego for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that reading negative reviews about this dealership is disappointing. Many of these customers have yet to experience purchasing or receiving services from the Mercedes-Benz dealership in Escondido. Frankly, comparing Mercedes-Benz San Diego to the Escondido dealership is fundamentally wrong. You may not believe it, but the sales department and even the service advisors at Mercedes-Benz Escondido are often unfamiliar with the latest features and technologies of Mercedes vehicles. Customers often have to explain these features to them and introduce them to the innovations. (Are they really trained? I highly doubt it.) That being said, I wouldn’t claim that Mercedes-Benz San Diego offers exceptional service, but at least they still strive to ensure customer satisfaction. While it’s true that Mercedes-Benz service quality has declined significantly since the COVID-19 pandemic, this dealership is still making an effort to provide decent service, though it falls short of excellence. There are many reasons for this decline in service quality. However, economic inflation, cost-cutting measures, hiring young and inexperienced engineers (at lower salaries), and employing cheaper labor have all played a significant role in reducing the overall quality of service.

Jahan is professional and patient with customers. - youngld04

Jahan is professional and patient with customers. Facility is clean and comfortable. Snacks are overpriced.

Tyler was great and really helpful! - Jenny

Tyler was great and really helpful! He was patient and looked into all my questions. Thank you!

The service department at Premier is, in my opinion, top - LydiaandCharlie

The service department at Premier is, in my opinion, top notch. They work with me to stay within my budget and keep my vehicle running in tip top shape. I appreciate the communication and straight talk I receive.

I would like to recognize Ricardo Villanueva (Product - jonyan

I would like to recognize Ricardo Villanueva (Product Specialist) at Putnam Burlingame Subaru. Ricardo was excellent in providing me with great customer service after my purchase of a new Outback. He provided a review of all the electronic features at the dealership and fulfilled additional educational requirements for me to get all I can and need for features which I was unaware of. His team and his help is helping me know that I can go back to Putnam when education is required.

Jack in the service department came through for me in - ajuarez72

Jack in the service department came through for me in getting my front and back brakes done in a timely matter. Always responded to my calls. Awesome customer service.

They were helpful, courteous and very efficient in - Okkoree

They were helpful, courteous and very efficient in solving my problem. They fixed my tire issue quickly and at a reasonable price. Thanks!

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.

Fast service and friendly staff. - Kaylhuma

Fast service and friendly staff. I like that I was helped with pricing and maintenance was made clear with no perro purchase

one of my lifes bad experience happened here after i - CAR CARE

one of my lifes bad experience happened here after i leased my car. they done even care for the issues i have with the car simply ignaored in all aspects dont consider this place for any transation until you want to waste your money and time

I have no issues with this dealership, they are friendly, - bernie.cargle

I have no issues with this dealership, they are friendly, the facility is always clean. Service personnel seen to get the job done correctly the first time. This time however I had to wait for parts, I guess that is not unreasonable in today's market especially with the numbers of parts required for different vehicles serviced. So, I am not disappointed, I addition, the waiting area is excellent, and the beverage area is great and always kept clean, although I did not use this area this visit, I did not use the ride home service offered this time as my wife was able to pick me up, I do appreciate that the service is provided by the dealership and not Uber. Some dealers use Uber, and I find then most times unacceptable. To me the vehicles are dirty, and the personnel are not friendly or someone I would care to associate with.

I have been bringing my Cadillac to Epic service center - JGSTEELMAN

I have been bringing my Cadillac to Epic service center since 2021. Convenient to schedule maintenance. My vehicle notifies me through the my Cadillac app and allows me to make appointment online. My Service manager Joe helped me navigate what I needed for my 45000 mile service as to avoid duplicating what had already been completed. Joe informed me of a Wire that had damage found during inspection. Work completed and picked up my vehicle washed and vacuumed.

Friendly and great customer service will tell my friend - MHARUN

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

This place has great staff that actually care and will - Hideandseek6262661

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road

I was not informed when my vehicle was ready. - angineh04

I was not informed when my vehicle was ready. I came over to the desk to ask myself. Also I had called yesterday and spoke with Nancy, I think was her name, she was super nice and helpful. She answered all my questions. She told me that it would be a 2-3 hour wait and the vehicle fluids would be topped off during the service. When I got to my appointment this morning, Carlos very rudely told me that I was informed of the wrong information multiple times. After sitting there for hours and had not received any update, I thought I'd go check myself. Luckily I did cause apparently my car had been ready. Not happy with the service at all.

The one star review is for one reason only, the rest of - Barry Milligan

The one star review is for one reason only, the rest of the experience was good, they were fast and efficient in all respects, BUT they called and advised me that I needed a new in cabin air filter, it was expensive but I told them to go ahead. When I pick up my truck, it stunk like going down a VERY intense detergent row at the store, and Im very sensitive to smells, I started home and turned around in less than five minutes with a headache and watering eyes, took it back to service department and was basically told, there was nothing they could do, and it would dissipate, I sure hope they are right

Great experience. - Chris OReilly

Great experience. No messing around. In and out and everything works now. I want to Thank you guys

Very easy setting up appointment to have both of my - Chewy

Very easy setting up appointment to have both of my trucks serviced on the same day. Picked up my vehicles and delivered back to me. Very professional and friendly. Would recommend Price Ford to everyone.

Margarita in service always makes my service visit - jimg1110

Margarita in service always makes my service visit pleasant and convenient. She is always, friendly, professional, and highly efficient. Best place to bring your Honda or Acura for service.

Was able to book an oil change and diagnostic visit only - ssh7

Was able to book an oil change and diagnostic visit only one day prior. The staff is friendly and efficient. The waiting area is clean with free coffee or tea. (Sometimes donuts if you are there early!) The requested (recommended) service was accomplished in very good time. I arrived at around 0930 and was out by 1145. Thank you for the excellent service.