4,437 California SRT Service Centers

Parts department experience - Tahoe lover

i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends

Thank you to Nieves my service advisor for getting the - jjd

Thank you to Nieves my service advisor for getting the repair done on the same visit. Always a good experience at Alexander GMC service department.

Art was very helpful, always available and answered all - Karina Barajas

Art was very helpful, always available and answered all of our questions! Looking forward to continue working with him!

Horrible. - hygring

Horrible. The entire experience always. I bought direct there and have NEVER had a OK experience. Employees in service seem disconnected and not happy. I was there yesterday for 5.5 hours for an oil change and to get a FOB/key set up. I drive 30 miles each time to get there. Set up the appt WAY before I got there. I was offered a LYFT to go shop while I wait. I was never contacted and had to call them to see what is going on. Was told. We cannot program the FOB - after 4.5 hours. I asked for a Lyft back and never got a call or a text. Walked atleast a mile to get back to the dealership. Arturo was my service guy and he was AWFUL. Never checked his texts and I never got a call back EVER the whole time even thought I rec'd the initial "I will text you or you can call this number". Just absolutely insane. Plus many, many recalls. Cannot wait to sell the car and get out of Hyundai of Oxnard. Don't buy from there ever!

I have never found a service department that is as great - lisa

I have never found a service department that is as great to work with as theirs! My car has had many issues, and every time, the folks at ARG make it as painless as possible! Special shout out to Egger, Tina, and Hilbert for excellent customer service!

NOTE - This dealership at this location closed and is - SD0717

NOTE - This dealership at this location closed and is under new management and location. The Alfa Romeo dealership is called K&S Alfa Romeo at 4525 Convoy St, San Diego, CA 92111 (the corner of Convoy and Balboa) This review is based on service I received on 4/11/2022. I made an appointment to have them look at the center control knob that was not working correctly. I could not select options on the main infotainment screen. I purchased my 2019 Giulia from a dealership up in Los Angeles with only 20k on the odometer. I was greeted kindly by one of the service advisor Francisco ("Frankie"). Explained to him the issue was a able to write up the repair order. He then showed me around the dealership as to the waiting area, coffee and the name of their WIFI. I explained to him the I would wait until they had a diagnosis and then determine transportation arrangements back home if my vehicle had to remain at the dealership for an extended time. The good new was that the part was going to be replaced under warranty and that the part was in stock. They also noticed that the main infotainment screen was delaminating and wold also be replaced under warranty. He informed me it would only take about an hour and I am so pleased about the service I received at this dealership.

Even though I bought my 2007 Cadillac Escalade from a... - kybriggs82

Even though I bought my 2007 Cadillac Escalade from a different dealer because of cost, I have had my Escalade serviced by Alfred Matthews because it is local. Michael Rivett is my "Service Consultant" and with the numerious issues I have had with this vehicle, Michael has ALWAYS gone above and beyond to servive my vehicle in a professional and friendly manner.

This dealer is the worst dealer. - Dealer crash my truck

This dealer is the worst dealer. Do yourself a favor don’t shop or do your service at the dealer they’re not courteous they don’t wait on you. You wait on them and they will argue to the last second about them being right and you the customer being wrong I took my vehicle there for service I wanna employees crashing to my truck and they didn’t even bother to give me a rental car. I worked in construction I lost money because were their reckless behavior when they contacted me they didn’t apologize for Crossmark vehicle. It took him 30 days to fix my vehicle. crashing to my truck and they didn’t even bother to give me a rental car. I worked in construction I lost money because were there reckless behavior when they contacted me. They didn’t apologize for Crossmark vehicle. It took them 30 days to fix my vehicle after I contacted California consumer affairs now a lawsuit case is open. I gaints it’s Dealer. , I have to pick up my truck. I noticed there was new dents in my truck which were not there before and they didn’t bother to fix them but they told me my truck was fixed so if I had to read them, I will read them at -10. I am in Los Angeles, California in Brand Boulevard , Glendale. The worst thing is the general managers do not take responsibility or accountability for their actions. They never show their face when there’s a problem they just get the regular price. Is there a deal with the issues and the owner of the dealer was never there to ensure that everything went smooth, you never see this person so do yourself a favor folks if you’re reading this done by car there no service your car there they might come across us courteous and nice when they’re gonna sell you a car and when you gonna pay for service but if you’re not bringing money to the dealer they will treat you like dirt . My name is Cirilo Orduna.